Prime Storage - Brooklyn - Rockaway Ave

false addvertising that had costed me money i have video proof

they say they you have untill 9pm if you leave your card on file and the codes stop working 10- 15 mins prior to 9pm this forced me to leave my stuff in a uhaul on the street over nite becouse i planed for 9 and the people i hired for that day i had to pay for an addtional day. this is false advertising that cost me money out of pocket in truck and labor cost. making my move that much more annoying and stressfull

Recommended: No

Easy experience

Friendly and knowledgeable staff

Recommended: Yes

Great first time experience renting a storage unit.

The staff was immediately helpful with answering all my questions and showing me around. Went above and beyond with their customer service. I highly recommend primestorage as a storage facility !

Recommended: Yes

Smooth Process

Good customer service and best prices

Recommended: Yes

Recommend

I would say this was the best experience I’ve ever had. It was fast I came in lady introduced herself gave me a tour showed the unit and paper work was less the a 10 mins processes. I definitely would recommend this storage to anyone that’s looking for one.

Recommended: Yes

Great Customer Service

Jadira was very helpful taking her time explaining sverything to me and showing me around.

Recommended: Yes

Very professional and courteous.

Christine was super friendly and helpful when assisting by me with my rental. She answered all my questions and made the process smooth and easy. Would definitely recommend!

Recommended: Yes

Impressive move-in

It took a while to find my reservation, but everyone at the front desk was gracious and patient. I was led to the storage unit to view it before signing the paperwork. Everything went smoothly and I would definitely recommend Prime for small or large storage needs.

Recommended: Yes

Very nice customer service

I was very nervous about taking my items to a storage place but once I got there the young lady made me very comfortable and everything went so smoothly I am glad I chose this facility.

Recommended: Yes

Great customer service

I was helped immediately, the process was simply and quick, great customer service overall

Recommended: Yes

Amazing service and great pricing

Jadira helped us out and was super helpful into showing us unit sizes and knowing which unit would be best for us. It was a quick process from start to finish with no hassle. The location is nice and was crowded that day but still was easy to get unloaded and moved in. The place is also clean and doesn’t feel dirty.

Recommended: Yes

perfect

facility is good . good customer service

Recommended: Yes

All round good experience

I was searching for a storage company with a reputable name, accountable security and affordable pricing when a friend suggested Prime. This was one of the best decisions I've made. The process was easy and the customer service was top notch. Thanks to Christine * (sp) who thoroughly explained the process and had a welcoming attitude from start to end. Looking forward to keep doing business with Prine Storage on Rockaway.

Recommended: Yes

Easy Access to Store Your Item

Spacious storage selections in a well kept environment. Temperature control of the facility is kept at a reasonable setting for what ever a person may have in storage. Each area seem to be very well lighted for anyone to see the condition of their items stored. The staff is very helpful when it comes to your concerns and very clear on explaining the prices and size of what ever unit a person may be looking for.

Recommended: Yes

Clean and spacious

Beautiful facility, the only issue was I paid for a year in advance and I received an e-mail saying that my rental will be increased 4 months in. Needless to say, customer service was contacted. Customers who take their hard-earned money to pay in advance shouldn't have to worry about an increase, especially before their time.

Recommended: Yes

Too expensive

The storage is too pricey for me. However, the storage company should give customers 24 hour access. Also, customers shouldn't have to mail a letter 2 weeks prior to moving out.

Recommended: Yes

Love how they named the ilse with names of Bklyn streets

Clean, helpful staff, quick service and convenient. In my price range too!

Recommended: Yes

Price Hike within a short time frame

When I initially signed up for storage the location was pretty cleaned and organized. I started out with a deal of one month free. Within 6 months the storage fee was increased by $20. I feel as though this is a high increase within a short amount of time. We are still in the mist of a pandemic and to raise cost so quickly was unfair. Due to this I will be looking for another company to store my items.

Recommended: Yes

Justin was very nice to me very pleasant individual

Justin was very nice to me very pleasant individual

Recommended: Yes

Awful customer service

I had a problem with mice droppings I complained a couple time the last time the mice actually damaged my clothing handbags and shoes I spoke to the employees about what was happening the customer service was awful no one took the time to check my storage unit they just weren't interested

Recommended: No

Facility location convenient..Public transportation easily accessible

I must say its a very clean building...storage spaces are well lit and ventilated...customer service is excellent everyone is friendly and polite.

Recommended: Yes

My rates were raised.

Staff is friendly, place is clean but raising the price for no reason does not make any sense to me; I was told it's in the contract..somewhere! The low price was the reason I came there in the first place...I could have gone to another storage place that is closer to my home.b Very upsetting!

Recommended: No

Hides bills so you rack up overdue charges of more than $500

This facility spent the first five months of my contract hiding bills and statement charges and then fined me over $500 saying that I was late. By the way, the monthly rent is around $20, so thats a ridiculous overcharge! Also, despite not having any food items in my storage, there are rats crawling all over the facility. Rat poop is everywhere and my items have holes in them.

Recommended: No

The mice

The facility definitely tries to maintain cleanliness but the mouse droppings all over my unit is a turn off. I’m afraid to even go deeper. I store Xmas items and seasonal items, no food but am paying for the cost for other’s stupidity and inconsideration. The staff is friendly and responsive.

Recommended: Yes

Owner

I have no issues with this location

Recommended: Yes

Once you get the mice problem solved, I'll give you a full 100.

Didn't have any problems until late last year 2020, but it seems like they're getting the situation under control it's getting better, thank God I don't have to drop in every day now.

Recommended: Yes

Clean, warm, dry and competitive pricing!

A really nice team running the business at Prime Storage-Rockaway. Whenever I've called or been contacted, team members are friendly, professional and thorough. The facility itself is clean, warm, dry and logically laid out. The cost of my unit is very competitively priced, which I truly appreciate.

Recommended: Yes

Great place

For as long as I have been in the facility its the Best.

Recommended: Yes

Very good storage place

My only problem would be that the price doesn't stay the same, other than that great facility, temperature controlled, always clean, staff always helpful.

Recommended: Yes

The customer service was great..

I love how you guys were able to accommodate me in my time of hardship . In Most places it’s very rare to get them to understand your situation..

Recommended: Yes

FOR THE PRICE ONE OF THE BEST STORAGE FACILITIES AROUND

CLEAN WELL KEPT EASY ACCESS FRIENDLY STAFF

Recommended: Yes

Very helpful

Thanks for having for have me as customer.. your serve is very good, the faculty is very clean.. customer service is very friendly..

Recommended: Yes

In my opinion, all seems to be in order.

I've only had this account for less than a year. At this point, I have no negative comment.

Recommended: Yes

Not what I thought it would be.

Disappointed, unfair system/process. Lack of response when contacting management and no response when enquiry is made.

Recommended: Yes

Poor service

Ever since the pandemic started there have been an influx of random charges to my account (aside from necessary charges). Last Thursday I called to speak about the status of my bill which just hit the 2 month mark of being overdue thst day. At which point the notice in my email reflected $300 when I called (not even 24 hours later) and my account was $350. When I paid my bill that Monday evening it jumped again to $370. I haven’t called to speak to someone about this yet, but I do intend to do so. In addition to the random charges, the employees that answer the phone at this location are rude and dismissive. I no longer live in the state so I am unable to access this facility to immediately remove my things but I am not satisfied with these charges at all. Especially since I’ve been a tenant for well over a year. Unacceptable

Recommended: No

Excellent customer service

I love that its in my area And the prices are reasonable

Recommended: Yes

About to take my business elsewhere

You need to control the rodent problem. I shouldn't have to worry about if rodents getting into my stuff. The amount of rodent droppings is unacceptable

Recommended: No

99999

Everything was good & great to use.

Recommended: Yes

Pleased customer

Selected unit online, when I went to the office to finalize my contract, I was very impressed with the level of service I received. The facility was very clean as well.

Recommended: Yes

Good.

Good customer servicu. Hope 7/24.

Recommended: Yes

Recognized for Cleanliness, Convenience, & Great Customer Service!

I'm very satisfied with the facility, it's location and accessibility, and customer service when I make my periodic visits.

Recommended: Yes

My rent

I've been a customer ever since open if you keep raising my rent every year I will have to look someplace else jobs are very scarce working part time

Recommended: Yes

It will do the job

I am just saddened by the fact that it isn’t open 24 hours

Recommended: Yes

Severe rodent issue

Upon first opening the storage was great. Over the years there has been a severe rodent issue. All of my items were covered with rodent feces and urine. Due to my schedule I have not acquired time to take pictures of the damages. I am currently hoping that the original condition can be restored. My storage currently consist of car parts, paper work, two bicycles and a table.

Recommended: No

Very good service

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Recommended: Yes

The worst Storage Service in Brooklyn.

Just 3 months after renting a locker at this Facility my rate was increased, after I had been asured that it would'nt be for about a year. When I tried to speak to Management I got this very rude and unprofessional female Manager on the phone who told me "..if you don't like it, get out !! " ..so that's what I did. ( By the way, she refused to give me her name but said she was the Manager ).

Recommended: No

can't make online payment for some unknown reason

I called in my payment today, still waiting on receipt confirmation!

Recommended: Yes

quality and comfort at a reasonable price

location is perfect and its clean

Recommended: Yes

I would never recommend this location ever

Rats damaged a majority of my items and there was nothing done about it even with pictures sent in to their recovery department. It’s the closest storage to me so I have to use them otherwise I wouldn’t. Customer service does not exist here!

Recommended: No

Good.

Good customer service. Hope 24/7.

Recommended: Yes

Good.

Good customer service. Hope 24/7.

Recommended: Yes

Too pricey

Didn't appreciate you guys raising the rates during covid

Recommended: Yes

Not clean but great front desk

Constant price changes without a 30 day notice. The place stinks and is generally nasty and unclean. Not properly ventilated. Signs of rodents and the bathroom is extremely disgusting. People at the front desk are generally nice, friendly and accommodating. They hire good people but can’t retain them for since reason.

Recommended: Yes

Expensive and dirty

This place is infected with rodents

Recommended: No

Positive experience

Everyone was super helpful, kind and knowledgable. The unit was clean and I feel secure knowing my stuff is safe there.

Recommended: Yes

Great

Great space, clean and the staff are the best I've seen so far not to mention the price...TOP

Recommended: Yes

It was an easy process, very friendly and helpful staff

I like the fact you don't have access 24/7. the place look very secure,

Recommended: Yes

Good experience

Customer service from the workers is.first rate, everything explained up front and no pressure to.do.anything

Recommended: Yes

Awesome storage unit

Great customer service and great storage units

Recommended: Yes

It’s a nice place. Better than the competition

It’s a nice place. Better than the competition Nice.

Recommended: Yes

Very helpful.

The place was clean and the staff were nice and very helpful .

Recommended: Yes

Amazing Facility

The process was quick, the staff were professional, the pricing is amazing $19 a month. Cant beat that. Also the location is convenient.

Recommended: Yes

Great customer service at my move in

Great customer service at my move in, moth ball smell, but maybe that’s normal. Got 50 percent off first 3 months.

Recommended: Yes

Awesome

Great experience, customer service was kind and helpful

Recommended: Yes

Only open between 9 and 7.

The storage facility is honestly a great value, but the fact that the facility closes at 7pm, with key codes stopping at 6:45pm has made moving incredibly difficult for me.

Recommended: Yes

Clean facility with efficient check in

I was impressed with the ease of signing the online paperwork which streamlined the process of getting access to my space. The facility was well maintained with clean, temperature controlled units.

Recommended: Yes

Super Clean & Curtious Staff

The entire facility is super clean. The untis are clean as well. Ample space to unload and the staff is super helpful. Rates are great.. take advantage of the 50% 3 months. No hidden fees

Recommended: Yes

5X10 Unit

Great service. I entered right before closing and they still assisted me. I received one month free.

Recommended: Yes

Pretty good

The facility looks new and overall well taken care of, but the locker I was rented was kind of dusty. They will also call you everyday after you make a reservation, so prepare yourself for that.

Recommended: Yes

Clean, easy & competitive pricing, minus 1/2 star just for location

This is a perfect storage space with really competitive rates (be sure to go through spare foot though to lock them in). Customer service was helpful and easy and I was moving in quick from my arrival time. The only surprise was that I had to pay the first 3 months upfront to lock in the spare foot rate but I attribute that more to the spare foot agent not clarifying that the storage company. The space has everything you could want in a storage I only deducted 1/2 star for its location.

Recommended: Yes

Goodd

Good nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

Recommended: Yes

The facility is budget friendly.

We are satisfied with the experience

Recommended: Yes

clean and well light facility

I needed a last minute option .

Recommended: Yes

Excellent customer service

Staff is very knowledgeable, patient, friendly

Recommended: Yes