Jocelyn Jimenez
Feb 11, 2024
Rude female manager and promotion was not honored
I was promised a 10 x 10 first month $1 and $177 a month after that. I arrived to the storage unit and moved in Feb 2nd at around 2:11 pm. Today is Feb 11th and I'm being charged $241 for March 3rd. To make matters worse I call customer service only for them to tell me they can't help me . And it only gets better she told me the storage location I went to canceled my reservation on Feb 2nd and changed my moved date to Feb 5th and made a new reservation date for Feb 5th when I was already moved into the unit Feb 2nd. I wasn't even near the storage unit Feb 5th for any transaction to be authorized and charged on that's date. The female manager at this location was so rude and disrespectful after a 17hr drive and moving an entire 3 bedroom into a storage unti she got an attitude over the number of carts I had and proceeded to tell me " If you got a problem you don't need to use no cart " the only thing I implied to her was that it would be faster for me to move my things if I had more than one cart I only had 2 people helping me move my things and I had less than 3 hrs to unload the truck and head to the 5th floor. I felt overwhelmed and disrespected and just left it alone. I spent alot of money moving and was hoping that the storeing my things would make me feel at ease but at this point I'm ready to sell all my stuff and just call it a day.
Recommended: No
Roma
Mar 08, 2023
Good customer service
Pretty simple to access. Good customer service.
Recommended: Yes
ANDY MOREIRA
Jan 17, 2022
Great
Outstanding customer service would definitely recommend to anyone
Recommended: Yes
Babacar
Feb 03, 2021
Nice service
Pleasant move experience. Convenient location.
Recommended: Yes
Carmen Espada
Jan 19, 2021
Package
Customer Service was good, unit was clean
Recommended: Yes
Nati Amos
Jan 06, 2021
Price is reasonable but elevator could be better
The only negitive thing 8 have to say is that the freight elevator need to be more user friendly ad it was difficult to use. Aside from that, everything else was fine ЁЯЩВ
Recommended: Yes
Steph
Nov 23, 2020
Very Good
Pro:
Easy Access
Good rates
Nice staff
Clean
Con:
Slow elevators
Carts could be better/bigger
Not many loading docks
Recommended: Yes
Frederick Hayes
Sep 28, 2020
Savings through online reservations
The customer service clerks were very helpful and courteous. Ahead of my move one suggested that I make reservations online to save money and because I did I was able to get the unit I wanted at a lower rate. I have been storing with Public Storage for 5 years and in the past I had always done things online, but because I had not moved in a while it was nice to be reminded of things I can do to save money. Overall great experience!!
Recommended: Yes
MBH
Aug 03, 2020
Customer Service Excellent / Hours & Facility not as great
Customer service there is excellent.
Hours are not good.
The units of the same size were actually not. I saw one that had a support beam that took up space so I asked to see another which was by itself down a hallway and larger than what it was categorized as by a couple square feet.
Recommended: Yes
Michele Lawsonburts
Oct 21, 2019
A very productive and positive...
A very productive and positive experience
Recommended: Yes
Dent Davidson
Apr 29, 2019
The location is great
The location is great - right off the 6 in Bx. Ronald was especially helpful in finding the right unit to rent, at the best price. Highly recommend this place and the staff!
Recommended: Yes
customer
Mar 13, 2019
Easy in and out ..
Easy in and out ... thats it
Recommended: Yes
David Montano
Feb 26, 2019
Elevator
Hello, I've stored with Public Storage some years ago and along the way I've referred 3 family members. Service provided by your team members has been good but I must say that you need to do better as far as keeping your main elevator working especially on a weekend... In the years I've been visiting your facility i've come across it being Out of Service numerous times including this past weekend 2/23/19 when I opened a new account. For a company that provides the service you do, there is NO excuse as to why your main elevator should be out especially if its not the 2nd or 3rd time in my personal experience. Get it together... Thanks
Recommended: Yes
Damaso Rodriguez
Jan 03, 2019
great service
our agent there was fantastic and very helpful, the location was clean and well lit everything was perfect thanks to a super employee,
Recommended: Yes
却敦
Oct 22, 2018
Great prices
Great prices
Recommended: Yes
Shalana Greenidge
Sep 17, 2018
Everything was good
Everything was good
Recommended: Yes
Endisha Hines
Sep 05, 2018
I was very pleased with the services...
I was very pleased with the services provided to me at this facility. The staff was very pleasant, courteous and attentive to all of my questions and storage needs. I felt very welcome and my move in was a great experience. I certainly appreciated the professionalism and detail oriented individuals who work here, that has given me confidence and reassurance that my belongings will be safe here.
Recommended: Yes
Demi Licona
Jun 25, 2018
Dejanee had great customer services...
Dejanee had great customer services skills. Was able to answer all questions and give us all the information we needed.
Recommended: Yes
Siebhon Greene
May 18, 2018
Best Storage ever!
I think Public Storage experience is going to be the Best Storage experience I ever had.
Recommended: Yes
副扩渠
Apr 30, 2018
Excellent experience
Excellent experience, great customer service. Fast and friendly, clean and secure
Recommended: Yes
jo jo
Apr 04, 2018
Very nice friendly staff
Very nice friendly staff, clean facililty
Recommended: Yes
Janet Baceols
Apr 04, 2018
A Big Thank You!
Moving in itself is always stressful, but public storage made it easy. The staff was friendly and helpful especially Anna who and gave us 5 star treatment. I would definitely recommend Public Storage to anyone needing some extra space. JB
Recommended: Yes
Adriana
Feb 28, 2018
I had a great experience and the person...
I had a great experience and the person that assisted me was very friendly and helpful.
Recommended: Yes
Kareema Ali
Oct 08, 2017
Customer service representative julissa was very helpful and Happy person. She took her time out to explain and show the rooms to me. You rarely find help like that. Thank you julissa.
Recommended: Yes
Shaniqua Glover
Sep 25, 2017
Julissa was very knowledgeable of her job . She kept a smile on your face the entire time. Showed me around and even shared her personal experiences to encourage me to get the "damp check" so my clothes don't Rott. Thanks for the great customer service !
Recommended: Yes
E J
Sep 20, 2017
The five stars are for Carla who provided excellent customer service before, during and after the move-in process. At all times, she was professional and courteous, providing solutions to problems we encountered along the way. For example, she quickly provided another suitable unit for the same price after we learned that Public Storage gave away our original reserved unit to someone else without informing us in advance. Another example, when we agreed to take the next unit available, we discovered that someone's unwanted items still remained in it. Carla took initiative and worked with other staff to have the unit cleaned and ready for our move-in immediately. Thank God for Carla! Moving can be stressful. But her upbeat, friendly personality made the process more bearable. She was available to troubleshoot unexpected problems and provided a follow-up phone call to make sure our move-in process went okay.
My image of Public Storage was going in a negative direction fast until we started working with Carla. Based on her professional performance and excellent customer service, I hope that management considers her for a well-deserved raise.
Recommended: Yes
Alex Bonilla
Sep 12, 2017
Had a great customer service experience with carla very professional down to earth very easy to relate to from the beginning very helpful to me and others
Recommended: Yes
christina olivares
Aug 13, 2017
Everything Julissa took care of us exceptionally well she had answered all my questions even before I asked. She worked with us and didn't pressure us to get anything extra. She recommended a better space and the price was perfect... thank you public storage and thank you Julissa
Recommended: Yes
Kathy Batiz
Sep 06, 2016
Great place
Informative, courteous staff they made sure my needs were met!
Recommended: Yes
Sandra Rodriguez
Aug 16, 2016
Awesome
Love it everyone was so nice
Recommended: Yes
Joshua Kafaei
Jan 27, 2016
The place is cool
I like this place.
Recommended: Yes
