Mar 17, 2020
Very efficient and straightforward
The front desk agents were very helpful during this stressful transitional period. They deserve a raise!
Feb 29, 2020
Jackson was so friendly and helpful!
Feb 18, 2020
The manager and employees at my...
The manager and employees at my location are great, but they are hamstrung by terrible corporate policies that nickel and dime the customers. Also there were rodent droppings in my unit
Emmanuel and Jo
Jan 07, 2020
Deborah and Jackson of the Brighton, MA location, were great individually and as a team. Both were well informed and very efficient. Deborah explained everything to us with patience. She answered all our questions. We were very satisfied with the warm reception. She's a great asset to the company.
Nov 20, 2019
Better than the rest
I tried to deal with other storage places before, but yours is definitely the best in all respects: customer service, user-friendliness, staff (Jackson is great!), convenience, price.
Oct 31, 2019
Great experience working with Jackson...
Great experience working with Jackson at Public Storage Allston. He was friendly, professional, walked me through every detail. No complains there. Although I think the storage insurance is a bit pricy for the $$ it covers.
May 06, 2019
Storage is Great, but Forceful Customer Service
I've never had a big issue with using Public Storage to store my belongings. One of my only gripes about using their services is that they really push on the customer to buy boxes, moving supplies, etc when they sign up. In my case, I just needed to store some boxes over the summer while I'm away from school. I already had purchased my moving supplies. However, when I went to the location to register for the unit, the employee would not stop pushing me to buy some boxes or moisture beads, even though I didn't need anything. In the end, I caved and bought $5 moisture beads just to get the employee to move on with the sign-up process. They also hide their sign-up fees and don't explicitly tell you about the required purchase of a lock ($25!). Overall, not a bad experience, but it's definitely something that tarnished their reputation in my eyes.
Feb 19, 2019
The facility was very clean and...
The facility was very clean and organized. The manager was very polite and helpful. The enrollment was straight forward. We were very satisfied with the selection and look forward to using the facility.
Nov 02, 2018
Great affordable move in introductory...
Great affordable move in introductory discount. Thank you very much!
Oct 29, 2018
Great first time experience
This is my first experience using a storage facility. I found it very easy to use the online reservation tool and found the in-person process to be straight-forward and efficient. The manager on-site was friendly, patient and efficient. Everything was fully explained and I was never rushed even though I was the last customer and she closed right after we completed the registration process. When I returned later to load the storage unit everything worked as it had been explained. I'm not sure what more I or anyone could expect or ask for. Thank you for a simple and easy transaction during an otherwise stressful time(moving in to an apartment from out of state).
Sep 21, 2018
Public Storage is exactly what I needed...
Public Storage is exactly what I needed to store our excess household goods and their Site Manager assisted me in a swift knowable manner. The Site Manager was friendly answering all of my questions and explained all the details of the lease agreement fully. I highly recommend Public Storage to family and friend without fear or reservation.
Jul 30, 2018
Kerry was very helpful and a great to...
Kerry was very helpful and a great to work with, thanks Kerry!
Jun 13, 2018
June 2018 unit!!
Kerry was a little intense when we first spoke live in am but was more receptive in person ! As someone who has a deceased brother of ALS who was an executive for public storage that was a deciding factor on if public storage was the right fit ! A little front funded with your cyclinder lock requirement ! But I respect the policy and procedures!!
Oct 30, 2017
It's sad that in store versus online rates and availability and sales prices are not adjusted nor honored. PS does not employ best business practices...regional and district and store managers are horrible in terms of honoring or adjusting situation...this should be a win win situation for all.
Sep 06, 2017
This location has a very friendly staff that will give you a thorough rundown of how to access their facility and will check in with you to make sure it goes smoothly.
Sep 02, 2017
Great Experience. Mark and staff were friendly and very helpful. Place was clean and close to our needs. I recommend it and will return in the future.
Aug 17, 2017
Stopped in to buy boxes today. A young woman and older man helped me. She helped me pick out my stuff and he helped me carry it out. Rarely do I have fun at a place like this but this place was fun and the people very nice. If you need boxes go there.
Jul 28, 2017
Good customer service experience. You do need to purchase a lock for storage ($25) and insurance addition to initial month fee which I was not informed at the time of phone reservation. I was given a $1 rental deal for the initial month so I was alright with these additional fees. The storage spaces are temperature controlled.
Jul 20, 2017
My family and I are currently renting four units at this location. The facility is kept clean, well lit, a comfortable temperature, and staff are always professional and polite. When I rented my most recent unit, Rashida was managing the facility. She was the most professional, most personable, and most efficient of any storage facility staff I have ever encountered. She processed the contract quickly, but was very thorough in going through every aspect of the contract and negotiated the best price available at the time. I highly recommend this facility for your personal storage needs.
Apr 11, 2017
Efficient and friendly customer ...
Efficient and friendly customer service. Clean, well-lit and easily accessible storage space. Ample parking. Wide range of moving and storage supplies available.
Jan 11, 2017
Friendly fast service
The title says it all
Aug 23, 2016
Great service, prices, location, and size of storage unit. Easy in and out of location.
Apr 26, 2016
Everything was good
The staff was nice, and the facility was clean. I would recommend my friends to use Public Storage.
Jan 19, 2016
great place for storage, recommend without any reservation!
Jul 25, 2015
Very good storage company option
The space is very clean and seems to be very secure. The employees were excellent and I enjoyed working with them. Unsure about the price, but seemed reasonable. Definitely would recommend the Brighton Public Storage location to anyone in the Boston area.
Mar 19, 2015
so far so good!!!
I just moved my things into the facility a few weeks ago. Amy was very knowledgeable and helpful in the process. It's clean, secure, and reasonably located. I'll be sure to update if anything changes!
Aug 13, 2014
The people in the location that I went to were nice and helpful. The price for one month storage (especially the hidden charges of locks,etc) was on the high side especially for a college student. This was when there was a "sale" in particular. Some of the dollies were old and difficult to maneuver even when it is empty. It took too long for my refund from autopay to occur. Had to follow up 3 times before it occurred. Location was far from public transit which was not ideal.
Jun 03, 2014
Need more flexible hours
There were no units available for the size I wanted so I had to move down a size, so I had to get rid of some furniture that I was hoping to keep. I like the security with pass codes, but it was frustrating to have to punch it in to the door every single time to enter.
Feb 26, 2014
that facility is falling apart
The elevator inspection was expired, I can't remember by how many months. The front sliding doors didn't open, they had to be manually forced open. Someone punched a hole where you push the button for the elevator. However, my stuff was safe and unharmed. But overall a sketchy location. I'm sure the other locations are nicer.