Jul 07, 2021
Who runs errands mid morning during office hours!?
Pricing fine. Customer service? REPLACE! Felt like I was inconveniencing the one person working there in an empty room. (And it was 3 different employees i dealt with) Inquired about multiple units and was told to look at it on my own. What??? I donât work here! Move-in day: no employee to be found from 9:45-11:30am super inconvenient considering that I didnât have a lock! All of my belongings SAT unlocked for hours. Previously, I purchased a lock with My Self and was told specifically ânot to open the package because I might lose the keyâ and to WAIT until I moved it for the employee to âwalk me through the locking processâ. Welpâ¦ NO ONE WAS THERE ON THE DAY OF MOVE IN. Another tenant there ask me if they were open yet because he was moving OUT, they still werent. So he had to leave and make time to come back.
Called the phone number on the door and was told they were running errands. How incredibly inconvenient! Next time, schedule your errands OUTSIDE of your office hours. People moving in/out are having long stressful days. Spending hours going to the post office a couple blocks away is not the best use of your service when you work at a storage unit facility. OR why donât you look at the schedule and see if THAT day is the ideal day to send your employee to run errands. Move ins/outs? Probably NOT the best day. You wasted and inconvenienced 3 customers that morning. And I know this because we all stood outside the doors IRRITATED that you pick THAT day, THAT moment to take 2 hours to go to the post office a couple blocks away. Bank, post office, business errands should be taken care of PRIOR to office hours or AFTER. I will not be recommending this place to anyone else. If I wasnât in a bind to store my items, Iâd leave ASAP. Who knows what else will come in the duration of my rental period.
OH. And I called Corporate and NEVER received a call back. Itâs been a whole week. So this lack of service stems from the root of the business. Too bad.
Jan 18, 2021
The facility is extremely clean and the people are very polite.
The facility is very clean, secure and the people are patient and polite at all times. I would recommend this place to everyone.
Jun 27, 2020
Easy check in and clean place
Facility is easy to access and check in was quick
Jun 09, 2020
When I checked in no one said anything about the rents raising. After I moved in I was told if I was going to stay long term they will raise the rent. So they punish the long term customers by raising the rate. Seems like they donât want long term customers.
Jun 01, 2020
Great price and amazing facility
They let you borrow a truck for free. Cleanest storage facility ive ever seen. Most affordable as well. My parents store their trailer here and that is a bit pricy but for storage units, its very affordable.
Dec 25, 2019
Great prices and a friendly staff
Great prices and a friendly staff. Seems like itâs pretty secure too.
May 03, 2019
Great customer service
We had a great experience moving into the unit- very clean facility and up to date w great camera and security system in place.
Apr 14, 2019
best of several I have rented in the past
Between my husband's cars and my business, we have rented as many as 6 units in other facilities. This one is definitely the cleanest and easiest to get to and get around in of them all.
Mar 05, 2019
Friendly, clean and great deals on storage units!
I had a great experience here, the staff member was very helpful and friendly. The place is kept very clean, and they have great deals.
Dec 13, 2018
Easy to work with
These guys are so easy to work with. No issues at all. Great facility.
Nov 14, 2018
Great friendly staff! I like how the manager gets to know you personally.
Nov 07, 2018
Fast and easy
On line reservation is quick and easy. Customer service was great at the Brea location. This is my second time doing business here.
Jul 19, 2018
First time storage.
This is the first time I needed a storage space so not familiar with the process.
I will say this was a pleasant experience, staff was kind & took the time to show me two spaces so I could decide. Place is clean n easy to get in & out. Their freight elevators are spacious to get u & ur items to the second floors with ease.
Jun 30, 2018
Great customer service. Easy move in. There we're a few bumps in the road, I wouldn't say they resolved them or even make an attempt to make up for it, but we got thru it.
Jun 25, 2018
Clean place and friendly staff
Had a great experience here..would highly recommend
Feb 28, 2018
Great customer service. Clean facility.
Claudia and Lisa were great and made the move-in process very smooth
Feb 26, 2018
Very energetic workers! Very clean
Jan 26, 2018
I was looking for a good place with reasonable prices - this is it! Lisa helped me out and made the whole process fast and easy. The place is clean and safe. I had zero problems with the whole process. They are wonderful here!
Jan 18, 2018
access hours were a little short compare to other storages
Services was decent. Clean environment, located right off 57 FW. Access hours were a little short compare to other storage units.
Jan 18, 2018
Very helpful people
A bit difficult to locate, but very clean and bright.
Jan 11, 2018
Best storage I've ever used in 15 yrs. Then again it's a new facility.
Dec 12, 2017
Love the storage facility
I really like the storage facility the spaces are full 12feet in width and thereâs plenty of room to maneuver your motor home into your space,itâs very convenient to have a dump station there also. I would like to see the $ price a little lower though..
Dec 11, 2017
The logistics at this place are so well thought out.
The facility is pretty new and they make it easy to get in and out of. No sneaking in behind someone. They keep a good control of the carts so you do not have to go hunting for one if needed. The elevators are large enough to haul you and your items up and down with no problems. They do require a cylinder lock on their units. So leave your padlock at home. The logistics so much easier to handle if you want a second floor unit to save money.
Dec 06, 2017
Beautiful, clean and brand-new
I just moved my belongings from Public Storage to this storage facility because of the incredible bargain price. Bonus points for having a loaner truck available and being brand-spanking-new!
Nov 13, 2017
Good reliable place BUT hidden insurance fee
The only unclear part is the REQUIRED INSURANCE!!!
This info is really hidden in your website!!!!
If I was not so BUSY I would have not rented.
I did not find out about this extra $11.00 per month until I arrived!!!
Can you please offer me some equitable refund of some of my costs??
Oct 11, 2017
Clean and new!
So far so good....the place is nice, new, clean
Oct 07, 2017
Lifesaver...availability, reasonably priced
So far so good. Moved some things in yesterday. Thankful for the carts and the offer of the truck, even though I didnât need the truck. It was nice to have the option.
Oct 04, 2017
Monique is the best!
My girlfriend and I went in to get a storage space yesterday but as you can tell moving is no fun so our moods were not the best but she changes them 360â¢. Monique made my morning! She was very professional and detailed, toured us on all of the options we had, and gave us the best price we found anywhere from LA to AZ and helped us make the best informed decision!
Oct 01, 2017
It's a well-lit facility with great security and customer service. Very affordable prices. Can't find much better in this area.
Sep 27, 2017
Great location clean units!
Super clean new units! Would highly recommend.
Sep 26, 2017
Easy, clean, friendly, fast, cheap.
Sep 25, 2017
Excellent Customer Service
Very Clean Facility. Shannon was the best customer service representative.
Sep 13, 2017
The staff couldn't have been nicer
It's super clean. Easy access. WONDERFUL STAFF!
Sep 11, 2017
Clean and Easy
Great unit that was clean, temp controlled, easy to get into, and with an incredibly helpful staff!
Sep 02, 2017
Clean and affordable
I was pleasantly surprised by how clean and new the storage facility is. I also found the pricing to be affordable and staff friendly.
Sep 02, 2017
Hassle-free and accommodating.
Could not have found a better deal. Clean, safe, easy, and convenient.
Aug 27, 2017
Friendly staff, very clean location.
Great customer service, very accommodating.
Aug 25, 2017
I am very happy with this facility with its cleanliness dump station for my R V and location.
Aug 15, 2017
great new place
great new place. Easy move in. Great price
Jul 25, 2017
AWESOME!! Facility and customer service. Thank you!
Representative Sara was courteous, patient, and professional. She was very thorough when touring the facility. And, she was patient answering my questions and needs.
I'm SO IMPRESSED!! how the facility is well lighted and air conditioned. I like the automatic sliding doors too. Thank you!
Jul 23, 2017
Excellent all around! Service and facility.
Since the initial inquiry, the service, follow up, facility, truck use... everything has been fantastic and as easy as it can be. I will recommend to friends and family!
Jashpal singh malik
Jul 16, 2017
Wonder service and wow placeð
In my last 28 years in United States in California it's superb and the best ever I have seen keep it up and good luck
Jul 10, 2017
Quality at a low price!!
The prices are lower than anyone else in town and the facility is immaculate. The staff are very knowledgable and helpful.