Tiffani siler
Mar 31, 2024
issues with accessing my unit
The facility should have given me the access code with the lease agreement. I did talk to the office Friday the day I reserved n paid to move in for about the unit n my paperwork they said yes I had 008 which is on my lease agreement the unit is also rite at the back window n door to the office he should have been well aware that the door lock was broken n that I would not actually be able to effectively keep anyone or thing from opening it. I had to move out n I had nowhere to keep my belongings so I had no choice but to put all of my possessions in an unlocked unit I'll b going by there today I may move them to a unit with a functioning door and use this statement as proof as to why!
Recommended: No
Thomas
Dec 30, 2023
So far so good!!
Everything went as smooth as possible. So far so good!
Recommended: Yes
Emily
Dec 26, 2023
Love how convenient it is and feeling safe with it being gated.
Customer Service was great! I loved how nice they were and took time to explain everything to me since I have never rented out a storage unit before. I also loved feeling safe when I come here by myself and that it’s gated.
Recommended: Yes
Steven Machan
Apr 08, 2023
Nice people
Clean facilities, and very personal and helpful mgmt
Recommended: Yes
marilyn sink
Nov 06, 2022
Very good experience.
check in process went very smoothly. The lady checking me in was so friendly and helpful.
Recommended: Yes
Matt
Oct 04, 2022
Great place
Very clean, nice location. Very pleased!
Recommended: Yes
William Laviner
Sep 26, 2022
Just what I was looking for!
Lady at the front desk was very courtesy and helpful, check in experience was really good. Unit was very clean with plenty of light
Recommended: Yes
Susan Harman
Jul 09, 2022
Not impressed with personnel
Store person couldn’t find my reservation. Fortunately I had my confirmation number. I was Surprised at no senior discount. Store person was not very friendly. Almost felt like she could care less if I were there. Muttered about software. Said database crashed.
Recommended: Yes
Bob
May 16, 2022
Great experience
We needed to rent a storage unit until our home was completed. Devin was knowledgeable, helpful and made this a easy transaction. Five Stars!
Recommended: Yes
Rhonda Campbell
May 08, 2022
Describe units better
Had to move to different unit because the size we ordered only had a 3 foot door. Thankful all the employees were still there and transferred us to a unit that fit our trailer. The staff is excellent. Wish we had know the unit we originally rented had only a 3 foot door.
Recommended: Yes
Amanda Miller
Apr 08, 2022
FIRST CHOICE!!
Nice clean units, extremely helpful staff!! Most certainly my first recommendation for a storage facility.
Recommended: Yes
Nayra
Feb 27, 2022
Straightforward process
Proce is decent for an indoor climate controlled unit. Its what we need and its not too much.
Recommended: Yes
Maggie
Mar 07, 2021
Inconsistent rate hikes!
This storage facility was great before being taken over by Prime. Now, I get sporadic rate increases which is super frustrating because I pay on time, every single month. The company sucks with customer service (no offense to Gene the GM) but they have yet to resolve my complaint/issue over the last increase in 9 months. My rate increased by 20% in April 2020 and then another 10% in January 2021. Rent with caution from this company!
Recommended: No
Elizabeth Long
Mar 05, 2021
Glad we shose Prime Storage!
The facility is safely protected from people and the weather. We have excellent access. The unit is exceedingly clean. The company has efficient billing and is extremely attentive to any issue that arises.
Recommended: Yes
Bill
Mar 05, 2021
Recommended
Clean units. Very friendly, helpful staff!
Recommended: Yes
Nina Mucha
Mar 05, 2021
Surprizingly simple
We had never had a need for any additional storage until we took the leap from 2400 sqfeet to a first floor, no garage or basement condo. Seemed like a good idea at the time but the purge was life altering. Alas there is still "stuff" you need to store. Jeanne the manager at this facility is a gem. She made the process simple and reviewed what we would need. We live close to the facility and access is easy with it being open to us all the time. Its gated and security is reassuring. We highly recommed the Prime Location here in Bolivia NC and I would hope that managment would strive to find other managers of this quality.
Recommended: Yes
Bill Dalton
Mar 05, 2021
Clean, secure facility
The Manager was very helpful on my initial visit. Facility appears well maintained.
Recommended: Yes
Pat Nash
Mar 05, 2021
Nice clean place close by.
In addition to the summary - the office staff is the best! Kind, helpful, considerate.
Recommended: Yes
Alan
Mar 04, 2021
New and clean facility with friendly staff.
The staff went out of their way to assist us.
Recommended: Yes
Charles
Mar 04, 2021
i appreciate the cleanliness of facility and location to residence.
I,ve been with this facility under previous ownership and it still has quality service.
Recommended: Yes
Mike
Mar 04, 2021
Raised our monthly rate by 13% ??
We do not appreciate you raising our rates before we've been with you less than a year.
Your facilities are not as secure as I expected. We had some problems with your company when we rented space in Ashland, VA, so this does not help your customer service level.
Our home is being built in this area and we will probably need to keep our stuff in your facility until midsummer.
I hope you will consider a lower increase or none.
Thank.
Mike Rydel
804-510-9472
Recommended: No
Mike
Mar 04, 2021
Clean and friendly service.
Very nice operation. Clean and efficent.
Recommended: Yes
Robyn F
Mar 04, 2021
Clean, Secure and Well Maintained
Units were very clean, and ventilated. Well maintained site and buildings. Staff friendly and helpful. We would definitely use this storage facility in the future.
Recommended: Yes
Sue Meyer
Mar 04, 2021
So clean
Great. Glad it is close to my location
Recommended: Yes
Tom Blue
Mar 04, 2021
Great Service
Never any issues. Always clean.
Recommended: Yes
Jennifer
Feb 16, 2021
Love the customer service inside to very friendly ladies!
Great place great price great location
Recommended: Yes
Susan Jacobs
Dec 17, 2020
Awesome
Very clean facility. Excellent customer service. Very satisfied.
Recommended: Yes
Mason
Jun 04, 2020
This was my best rental experience ever!
The office staff is great! Very pleasant customer service. The best!
Recommended: Yes
Charles Francka
Jan 18, 2019
Professional staff
Friendly and knowledgeable staff. Very articulate and transparent in reviewing the insurance and contract information. Extremely polite explaining site layout, rules and regulations, and tools available to assist in moving.
Recommended: Yes
Leila Pisano
Sep 10, 2018
Excellent help from start to finish
My experience at Prime Self Storage was informative and friendly. She answered all my questions and got me through the process in about 1/2 an hour. I would surely recommend this place. The units are climate controlled, clean and with plenty of light with a timer. Very secure!
Recommended: Yes
Monica
Jun 18, 2018
Very nice clean and helpful
The place was very clean , customer service was top notch and very helpful.
Recommended: Yes
