Aug 29, 2021
Jim was very helpful and polite. He was prompt at sending and answering emails. He walked us to the unit and showed us how the lock worked. He also explained why the prices were high right now. My low rating does not reflect him or Simply Storage.
Mar 08, 2021
Jim was great throughout the process, great guy to talk to
Nov 12, 2020
great clean facility very professional staff
very professional staff...clean facility
Jul 13, 2020
Very clean and I had a excellent customer service
Excellent customer services I will recommend anyone to this sight
Aug 11, 2019
Customer service was awesome
Jim was a great knowledgeable expert in the field and facility. I felt very comfortable and safe at simply Storage.
Dec 07, 2017
Free month move in special doesn't hurt. Manager clearly explained agreement, rules and had helpful tips. Strongest recommendation!
Sep 30, 2017
Unit was nice and clean
The manager was very thourough with the contract and made sure I understood all the terms. We looked at different units and he helped with showing me how to enter the gate.
Sep 28, 2017
Manager was thourough with the contract, he showed me sample models as well as how to lock and unlock the unit. Overall satisfied
Apr 13, 2017
I AM VERY PLEASED WITH THE SERVICE AND FACILITY. CLEAN AND CONVIENT.
Mar 29, 2017
The management is very nice
The place is well maintained and the management was very helpful in answering any questions
Oct 21, 2016
Great Customer Service. Tim was super personable and had all of the answers. The process was easy and painless. AND the price is unmatched!
Sep 28, 2016
Great price, even better customer service!
The adage "You get what you pay for" does NOT apply here. By far, Simply Self Storage had the best price, so I figured cheap facilities and non-existent customer service. Boy, was I wrong. My check in day was smooth, I was completely walked through the facility, everything was explained, and I couldn't be happier! As I am moving from a house to an apartment, things have been hectic and stressful. This facility made things that much easier. I can't recommend them enough. 10 stars!
Sep 27, 2016
Jim was great and easy to work with. Price was right.
Jan 10, 2016
Friendly staff, very informative, very helpful, tons of security cameras.
Jan 06, 2016
Super easy and fast
What a great service this was, compared all surrounding storage facilities for me! So convenient!
May 27, 2015
Jim was more than willing to help in any way he could as well as offering advice. He was very prompt, kind and courteous.
May 23, 2015
Good experience overall just worry about security as I would anywhere else as well
May 21, 2015
The Property Manager, Jim, was very kind, transparent, very accommodating, and helpful. It was so nice to transact business with a good person like him.
May 01, 2015
my concern is there was a several puddles of water from a hard rain and was concerned bout water getting the units. The unit I had did have a wet spot.
Mar 30, 2015
It was a seamless transition moving in.
Oct 19, 2014
Excellent customer service. Very friendly and helpful property manager.
Pricing was great, unit was clean and what I expected.
Oct 08, 2014
I was satisfied!
Apr 27, 2014
Oct 02, 2013
great space for a great price.
Aug 29, 2013
Everything went smoothly.
Jul 13, 2013
Jim is extremely helpful and a great customer service person. He was extremely helpful and accomodating. Storage space is what you'd expect. Be aware that there are extra charges you might not know about: lock (a specific kind), insurance, and an administrative fee (one time). Plan for those when you sign up for storage.
That all said, I'm happy to be doing business with them.
Jul 03, 2013
I thought for a long time customer service was dead and gone. Til I met Jim, that is. He is knowledgeable without being condescending. He is friendly without being overbearing. Out and out, a shining example for the Simply Storage brand who deserves a raise and a promotion...except... that would mean he wouldn't be at the Bolingbrook location any longer!
Mar 30, 2013
Great prices as well as service
We needed a storage compartment in an emergency within in 30 minutes of speaking with Jim over the phone we had the space we needed. his professionalism knowledge and service were outstanding I would recommend to anyone needing a storage facility prior to making your decosion to Speak with Jim at Simply Storage before
Mar 19, 2013
Qick and easy, didn't take much of my time.
Dec 13, 2012
Very friendly and helpful
Aug 10, 2012
I put my reservation in with an agent for this facility sight-unseen. The following Monday, the manager, Jim, called me and we chatted about my needs. He made me feel as though I did not need to stress over the unit....that all would be ready to go when I arrived from California. When I got to the unit, it was Jim's day off and Steve helped check me in. Jim's preparation and notes as to what I needed and the details of our prior conversations had been documented so Steve could just set me up quickly so I could go unload. Steve and Jim are A+++, five-star employees representing your company in the highest regard. Thank you!!
Jun 08, 2012
EXCELLENT CUSTOMER SERVICE AND PRICING!
My recent experience on this week with the Property Manager will always be memorable. He was very knowledgeable and courteous when dealing with me answering my questions professionally. The appearance of the facility was also in great standing. I have used this facility in the past and highly recommend others to use them. It gives me great pleasure in saying every need and expectation I have is being met right here. If you're looking for high quality and low cost, you'll find it here at Simply Storage.