Apr 11, 2021
Fast service and clean facility!
I was able to reserve a 5' by 10' unit and move in within the same week. The unit was clean and sealed upon arrival with a lock provided inside the unit (for an additional charge). Public Storage made the process smooth and easy.
George H of San Mateo, Califor
Dec 10, 2020
Top Shelf Customer Service
The Pandemic of 2020 wreaked havoc of both my professional and personal stability. My company initially closed temporarily that eventually became a permanent closure. Soon after this loss, my living situation required downsizing considerably. These circumstances required the storage of my cherished and prized possessions. I have rented two units from Public Storage at different times in this pandemic and as a long time business owner, I am keen on both top tier customer service and practiced professionalism. The staff at the two different Public Storage facilities made me still feel worthy during these tough times by demonstrating compassion and concern by providing a smooth transition into a new "normal".
Thank you for your business model practiced throughout your organization.
May 20, 2020
As expected, good service. I've used Public Storage several times and I never had issues. Always been helpful and friendly.
Apr 22, 2020
I had an awesome experience getting storage for a vehicle.
The facility bis clean, the price was great but most of allbthe customer service ws AWESOME..I would recommend this facility for byour storage needs. Ibwas actually in need of a storage space for a vehicle .
The employees made a great choice in the space for me which turned out to be what I was expecting to get. She was VERY helpful on that aspect which made the experience all the more worthwhile.
Apr 10, 2020
Managers on site were very helpful and...
Managers on site were very helpful and understanding.
Feb 29, 2020
There are very nice and they take time with you
I like it there i just moved in a they are really clean re
Feb 21, 2020
Excellent Customer Service
The office is clean and modern. Parking lot is large and clean. Building looks new and clean. Customer service was excellent! Price was great for the Bay Area. Easy access.
Jun 26, 2019
I'm Happy with Mine...
Property is in decent shape, seems safe and it's a good location. Staff are great.
May 07, 2019
Well kept place
Well kept place. Convenient access. Ideal for our needs. The person we dealt with was Stephanie. She was excellent. She helped us with all our needs. Very friendly and patient. I am very grateful with our experience with her. I recommend this placce the everyone. Thank you for your wonderful service.
Jun 04, 2018
The place is great but...
The place is great, very secure, and the personnel very nice. There should not be, however, any problems with the elevators. I shouldn't have to tweak it so I can use it. Instructions are put in the code, rush on to the elevator, and wait for the door to close before pushing the floor level button, but if you don't let the door shut, and there's beeping, you have to get out of the elevator and do it all over again.
Jun 03, 2017
Because since the first day I rented my unit Stephanie has gone above and beyond the call of duty and been very helpful , professional and friendly , from calling me to remind me about my rent because I am often working out of town and only see my mail once a every two weeks to being able to answer any of my questions , she is very personable and always a pleasure to deal with
May 01, 2017
Both Stephanie and Vickie (at the San Carlos location) were able to help me find the best unit for my needs and at a price that didn't make me or my wallet cry. Thanks again!
May 01, 2017
best storage place in the bay. Stephanie is the best she will get you in the right unit for the best price possible. very friendly staff and speedy customer service.
Mar 28, 2017
Stephanie was very helpful and made the leasing process very simple. Very clean facility!
Mar 21, 2017
Everything was great!!
No problems. Smooth reservation and website functionality.
Mar 06, 2017
The service at this facility was fantastic. All of my questions and concerns were answered within a timely manner the reps gave excellent customer service. Stephanie was very knowledgable and professional. . I would highly recommend Stephanie to all of my friends. I would highly recommend Stephanie to management
Jan 07, 2017
Last minute! I called around looking for a storage all morning with a specific size and specific location at a reasonable price and this place was just a blessing. Ashley helped me and she was amazing. Ashley made the whole process very easy showed me the storage first and took care of me right after. Just an overall amazing experience, the whole staff there was great and they definitely keep this area clean. There is a manager on site in case of emergency, cameras and we'll lit at night. Thank you to the staff especially Ashley who helped me you all were great!
Sep 28, 2016
The best storage and employees!
Great facility and people. Very helpful and NICE!
Aug 09, 2016
Excellent staff and facility.
I have had nothing but positive experiences with the Public Storage site that I go to. The staff have been extraordinarily helpful and the facility is very well maintained.
Feb 17, 2016
Excellent customer service provided by Chris and Anastacia
Getting a storage unit was quick and easy. The reps were super nice and welcoming. This is my favorite location of all public storages.
Feb 09, 2016
Every step of the way the team helped with all of our needs to prepare and accommodate our move into their units. Always happy and helpful :)
Nov 03, 2015
Fantastic customer service!
This is my first experience with Public Storage and so far it has been stellar. The fellow that checked me in was named Chris at the Belmont, CA location. PS should be proud to have a person of Chris' caliber working for them. His customer service was outstanding, in fact he should teach others the art of engaging customers. Fantastic He couldn't have been more helpful, professional or cheerful. He showed me the unit and explained all of the nuances involved. All in all it was a pleasant experience. The only reason I didn't give 5 stars was I have only been renting the unit for a couple of days.
Mar 03, 2015
Helpful staff, easy to get started. Move in simple and straight forward. Happy. JP
Jun 03, 2014
NEED TO RENT A STORAGE AREA? USE PUBLIC STORAGE PEOPLE IN BELMONT. VERY NICE.
Feb 26, 2014
Very friendly and knowledgeable staff nice clean property I would recommend public storage at 2250 Deleware St in San Mateo to anyone.
Feb 13, 2014
Good place. Helpful employees.
Employees are helpful. Price was good.