Aug 27, 2014
Had a great customer service expierance
Excellent service overall. The following requirements where met:
- Awesome Service
- Workers are great (Nice)
- Secure Lockers/Storage's
- Indoor (weather protected)
- Very Generous (Provide me with a free lock with the storage)
Jun 13, 2014
May 02, 2014
Misled on the phone.
When I initially talked to Ben on the phone I asked specifically if there was any problem with storing firearms. He said I should be "discreet". It turns out that firearms are specifically prohibited. This prohibition is not in the contract but on signs which are posted at various places throughout the facility. The contract does say that rules on the signs are included. When I registered with Jodi I put "guitars and firearms" on the insurance form. Nothing was said about that. I didn't notice the signs until after I had moved two loads of musical gear into the space. I now have to find another space and move it again. This is a waste of my time and money.
I recently posted a review "Misled on the phone". I am happy to report that Ben contacted me very soon and the issues have been resolved in a very professional manner. I am now a happy customer.
Jan 02, 2014
Great experience. Everything as advertised.
Dec 17, 2013
Dec 04, 2013
Oct 02, 2013
Reggie wa great
Oct 02, 2013
I do like the where u unload it is covered.
Jul 01, 2013
Super easy and legit
Ben from Factoria Storage was great about contacting me after my reservation to follow up without being at all pushy. Good communication throughout the messy arrangements triangulating with my moving company. Very easy. Facility felt safe and clean. Feeling great about my choice to go here rather than paying more for a sketchy dank place in Seattle proper.
Mar 12, 2013
I already told some people about your business :)
Mar 04, 2013
Feb 15, 2013
The representative was helpful and friendly without being overly talkative. He took the time to show us the location of the unit which was also helpful.
Feb 10, 2013
I'm very happy W the service I got when getting my storage unit
Jan 29, 2013
this is the greatest storage facility and the customer service was A+ / I reserved a spot on line and a facility rep called me within 3 minutes to confirm with me that YES the unit was available and the price on line was accurate. I wish all companies realized that I was the customer like they did.
Nov 27, 2012
Knowledgeable and friendly folks!
Aug 27, 2012
Up front, Hassle free, friendly service.
I was impressed by the quickness of the whole process. I was given a friendly greeting upon arrival, and any and all questions were answered during the tour. I didn't even have to ask about a company discount but they informed me of a 10% savings.
Aug 21, 2012
Prompt assistance, straight forward and transparent with sales/deals.
Aug 06, 2012
I love this place so far! Ben & Reggie were very nice. Ben gave me a tour around the unit and told me all about it, he was so kind. He made my experience very easy, non-stressful, and fun. I highly recomend renting from them. My friend who took the tour with me said "this is the nicest storage unit i've every seen!"
Jun 08, 2012
Clean, Great Hours, and Friendly
Friendly customer service
No funky smells
Moving carts always available
Vehicles in out of the rain for unloading
Not too busy
Rollup doors could use a little grease