Aug 31, 2019
My experience was wonderful,they were very helpful and location was extremely easy to access.
Jul 16, 2019
Good Storage Place!
Staff is very friendly and knowledgeable. Unit was clean and inspected before arrival (after reserving online). Facility has lots of surveillance cameras and gated/coded access upon entering and leaving. Facility offers climate-controleld units, month-to-month payments, and ability to pay online.
Sep 09, 2018
Sign up was efficient. Staff has been courteous and helpful, attentive to my needs.
Sep 20, 2016
I chose this storage facility because it is near my home. It is conveniently located off the highway. The staff is excellent. They are very professional, helpful and pleasant. I am pleased with the pricing. I have recommended this storage facility to others and will use it again.
Aug 31, 2016
Very welcoming and courteous
I was desperately seeking a climate controlled clean easily accessible unit.
This is PERFECT!!!!
I recommend this place to all I speak to.
Jul 09, 2016
Clean and well lit!
This is a very convenient well priced facility.
Jun 26, 2016
Great price, good unit
The unit is fine and check in was easy. I could not access the unit actually on 6/25 because I could not removed the yellow fob. The agent came up after I left and removed it, so I could access the unit today, June 26.
May 29, 2016
Great online special.
Easy to find online, great prices, friendly customer service professional, the entire place is clear, easy access. I would come back definitely if I need another storage unit..
May 25, 2016
Simple and to the point. The staff was polite, and cordial. They explained everything very clearly and asked if I had any questions. The unit is very clean and easy to access. I am confident I have the best price for my unit in the area.
May 23, 2016
Everything was good.
Can't be happier. Probably be a customer for many months
May 18, 2016
The units and the facility are very clean and easy to get to. Price is competitive and the employees very nice. I enjoy dealing with them.
Jun 11, 2015
GREAT PLACE AND PEOPLE!!!
People were really professional and courteous .
May 11, 2015
Apr 30, 2015
Good storage facility
Good storage facility. Employees work with you for best situation.
Apr 27, 2015
everything went as planed
The attendant was great had everything ready for me got paperwork done quickly so I could move in.
Apr 24, 2015
Easy to deal with. Very helpful, even on a busy day.
Apr 20, 2015
Great customer service.very secure location.
The employee at the storage facility was very personable and he even made sure I got my free month.other places that I have rented from would invariably tell me that I didn't qualify for my free month.i was very impressed. I would recommend this facility to a friend !
Apr 19, 2015
I had reserved another unit in another storage place just by googling. I had a truck full of stuff and was there for my scheduled appt. and no one was there! I'm sooooo glad because then I went to route 1 storage and everything was PERFECT! The gentleman there was so nice and polite and very professional!
Apr 10, 2015
Very convenient for us to arrange shippings
I am very happy to use this service while we are worrying about finding a transition storage spot. I have many deliveries going on and this service provides help to allow delivery happening without my presence. It saves a lot of trouble. Thank you.
Apr 08, 2015
Convenient, clean, easy access
This storage facility is modern, clean, seems relatively safe and secure, and the folks are easy to deal with.
Mar 19, 2015
This is my first experience with a storage facility so I have nothing to compare. Everything went smoothly, unit seems fine, no complaints. Everyone has been polite and accommodating.
Mar 14, 2015
clean, convenient location, great online specials
Route 1 offered great online specials, I reserved online and got a prompt response via email. All contact with office via phone and in person was, friendly and professional.
So far my only suggestion is to extend office hrs during week days to at least 630 or 7pm to allow those who work to be able to get there without taking off early
Feb 09, 2015
Been there close to two years in other storage units of smaller size. Never have had any problems with service at this site.
Feb 03, 2015
affordable quality facility
Great hours clean grounds couldn't find a better price in the area. Close to I95 and 695 very convenient
Jan 09, 2015
Nice facility and great location
The staff is really friendly and responded as soon as I signed up online. The facility is easy to get to and nice and clean. My only comment is that the security gate has been up everytime I went, even on New Year's day when the office was closed. I feel this gate should be down at all times.
Jan 06, 2015
Dec 08, 2014
very satisfied great value convenient hours 5x5 is very small though I feel as if we may need to upgrade to a larger unit.
Aug 30, 2014
I found this unit online and was very happy. I was able to get a truck which I needed. The staff was very friendly and helpful. The price is great even though I do not like that you can not get prorated for a partial month. Route 1 was there for me until I can get my things together as I have downsized.
Aug 28, 2014
I love the guy that runs the place.
Kenneth l Sproat
Jul 31, 2014
Storage made easy
Use of their truck made this move very easy, economical and convenient (did not have to do additional travel to obtain or return truck, not to mention the cost). Storage unit was clean and drive up access made unloading the truck a breeze.
Jul 11, 2014
:D great price
i recently fount myself with some items that were to big and bulky to safely lift into my attic. i shopped around area storage units in dundalk most were highly expensive for a small unit. i stumbled upon rout 1 storage and was so happy to see they had a reasonable price for a unit. I reserved online and went in the next day to move in. the service was great and while its a little farther than i would have preferred i still can beat the price.
Jun 23, 2014
Poor Customer Service
I spoke with Don at this facility and he was not helpful at all. The payment is due the 1st of every month. I called to let them know that we will only need to storage unit until July 6th and asked if we could pay for only half of the month. They will not allow this and we are stuck paying an entire month for only 6 days out of the month. I asked if we paid the full month on the 1st and get refunded half and still will not work with us. They only want your money! Don't use them!
Mar 19, 2014
Mar 19, 2014
Customer service was the best!!!! Very pleasant and made my move extremely smooth!!
Mar 11, 2014
Jan 29, 2014
My experience was overall easy,,quick and pleasant
Jan 14, 2014
Jan 14, 2014
Paperwork took a while. They forgot to give me the first month rent for free and couldnt refund the charge so they gave me month#2 for free instead. Hopefully I'll end up needing it for at least 2 month now.
Dec 17, 2013
Nov 26, 2013
my experience was good. There were things I forgot to purchase and everything I need I was able to buy it at the facility.
Nov 24, 2013
Nov 04, 2013
Route 1 Self Storage at White Marsh is a decent place to store your belongings. The customer services is outstanding and they really try to help you. The fact that they let you use their 14 foot truck with (8) blankets, and a dolly for only $25.00 is really worth renting at Route 1 - White Marsh.
Sep 10, 2013
The front desk staff was friendly and helpful. Front desk staff was quick in and out the office in less then 15 minutes.
Sep 08, 2013
Don stopped my search when I called him on the phone to inquire more about the online special, I was so impressed with his friendliness and his willingness to explain the procedures, I didn't want to search for another special, I had to meet this very humorous staff person! : )
Sep 06, 2013
SO FAR SO GOOD
Sep 06, 2013
Aug 03, 2013
Good layout. Very easy to move into
May 22, 2013
May 07, 2013
First time user, was OK, the entrance to the units has a small step that the carts will not go over, that shold be fixed. All units should have some light in them, the hallway is too dim to help much.
Feb 19, 2013
Feb 05, 2013
This facility is great and easily accessible. The carts however seem to be in need of a bit of maintenance. The only one we found in our unit was hard to push/pull and looked like the little tires were about to fall off.
Jan 30, 2013
Secure, helpful staff, great price!
Will highly recommend this storage facility to others. Exceptional staff and facility.
Jan 02, 2013
Good value, nice size selections.
Sep 26, 2012
I highly recommend Route 1 Self Storage. The staff are professional and the manager, Barry, has always provided excellent customer service. The prices are reasonable and they have a variety of different sized units to suit your individul needs.
Sep 20, 2012
What a great place. Was clean and the manager treated me very kind. The gated facility made me feel safe and my belongings secure. If I ever need to errant another storage unit I will defiantly use Rt 1 self storage .. THANK YOU.