Jun 10, 2020
Smooth as Butter
The whole process of renting a storage unit was simple and efficient with Public Storage on York Rd. We needed storage last minute to move my daughter out of her college and they were able to accommodate us. The on-site manager (Will) was pleasant, friendly and really good at his job. Would definitely recommend!
Feb 05, 2020
Tia was great she was patient and very...
Tia was great she was patient and very customer service explaining everything to us.
Mary Claire Givelber
Jun 24, 2019
We had a fantastic experience at Public...
We had a fantastic experience at Public Storage on York Rd in Baltimore. Jaquan was really really helpful and took care of us through the whole process. He checked up on us during our move-in and made sure all was well.
Jun 06, 2019
I have already given a review of your...
I have already given a review of your service on 6/2/19. I was impressed with being able to reserve my storage container after hours and obtain confirmation. The manager called the first thing in the morning. the facility was clean, and secure. Thanks
May 30, 2019
Do not use this rat infested Storage
Do not use this rat infested Storage. It is horrible.
Mar 01, 2019
Service was great!!
Jun 13, 2018
Excellent customer service.
Excellent customer service.
Jun 04, 2018
The storage area needs more lighting...
The storage area needs more lighting because it gets very dim in some areas of the building.
Aug 31, 2017
Tyeisha was a big help today with assisting me with a unit today. And she was very polite and helpful as well. Thank you. So much I would tell everyone to come here and ask for her.
Aug 25, 2017
Love the service from Tyeisha... She made my busy, stressful day a lot better... She had patience and a welcoming personality. I would recommend her leadership! Thanks again Tyeisha ??
Aug 07, 2017
Erica was very helpful and knowledgeable. She was very pleasant and very customer service oriented and she me and my husband experience a great 1.
Aug 03, 2017
Beware. They can increase your monthly fee significantly without any warning. I checked with many friends who have used storage facilities for years and never had an increase or if so maybe $5 but not $30 after only 6 months. It is outrageous.
Still Beware. But they were helpful in dealing with management and reduced the increase to $10 for which I am grateful and still a customer.
Jul 27, 2017
Erica was extremely helpful and her ...
Erica was extremely helpful and her customer service is excellent.
Jul 20, 2017
The property manager Erica was awesome
The property manager Erica was awesome. Answered all questions. A very welcoming person. The experience went smoothly and quicker than what I thought.
Jul 13, 2017
Reception is amazing. The staff is kind and helpful. They made the entire process less stressful.
The units are cozy and cool. Great for short term storage needs.
Oct 11, 2016
Hours are not very convenient
The gates lock at 7:30pm, it doesn't give very much time to access after I get off work. The facility is fairly clean, however there is evidence of mice.
Aug 23, 2016
Great place with excellent service
I really found them easy to work with and informative.
May 25, 2016
Friendly customer service
Staff was friendly, patient, and answered my questions.
Jul 07, 2015
The experience was okay,the time to open a new account took a little longer than expected. I selected your location because of the signs listed outside of your business. (First month $1) but there was no units avalible for that price. Did receive half of monthly rate.
Jun 09, 2015
Fantastic service and convenient location!
I had an excellent experience with Public Storage. Its employees and facilities were both great.
Aug 14, 2014
Easy access, super friendly staff. could have been a litle more convenient.
It was easy to set up and I had no trouble loading in or out. I wish there were more dollies available, and they were open a bit later. Would have made the experience even more convenient.
Aug 13, 2014
Easy and convenient storage near college
When attending college orientation in June, we brought a carload of dorm items so we would have less to move in August. We used Public Storage for 2 months - and it has been great. Reservation and arrival was easy and on-site manager/rep was helpful and friendly, showing us the storage space prior to signing on. Location is close to campus. Just a few carts on site, but it was always there when we needed one. We'll check out next week, so I can't comment on leaving yet. We will probably leave large items in storage again next summer.