Ethan
May 06, 2023
Quick, easy
Online process was great and got a good discount on a 10x20
Recommended: Yes
Carlos Robles
Oct 08, 2020
very professional
very professional
Recommended: Yes
Marian
Sep 29, 2020
Curtis in the Azusa store is very very...
Curtis in the Azusa store is very very helpful in answering my questions before the move in. Especially during the time when I sign up at the front desk, the confusing steps were very well explained.
Recommended: Yes
Claire Clendenen
Mar 27, 2020
Clean & safe facility & friendly staff
This facility is very clean and is in a safe area of town. This is my second year using a rental unit. I find the staff is always very nice and responsive to my questions or concerns and always available to open the unit.
Recommended: Yes
Leo
Feb 18, 2020
Convenient
Clean and friendly staff. I just wish the hours of operation were extended.
Recommended: Yes
Thomas Gardner
Jan 13, 2020
Reserving online was easy...but then
Reserving online was easy. Coming in to complete transaction with staff was less easy. The staff was great, but some of the fees and rules were unnecessary. Now actually using the facility is average at best. The facility is short-staffed, so when I came to the office to return the cart key, I was waiting with three other customers because the only person at work had left the office to show a locker to another customer. I find it inappropriate to leave a woman alone to deal with the public, especially in the evening. It would be nice if the magnet meant to hold open the door on the path to my locker worked. Again, the staff is great.
Recommended: Yes
Roy and Mercy
Jan 09, 2020
Great Staff
We were treated with great respect and the staff was very helpful and friendly. The facility is clean. We are pleased with choosing Public Storage.
Recommended: Yes
Jose
Dec 05, 2019
Best-in-class customer service
Hollee, Tabitha, and Sonia were incredibly helpful from my reservation to my move-in. They were attentive, present, and ultimately, a pleasure to do business with.
Recommended: Yes
Shelly
Oct 23, 2019
Tabitha who checked me in was extremely...
Tabitha who checked me in was extremely helpful, very personable and made the process so easy. Every time I go to my unit the workers are so polite and friendly. The storage area is well lit and clean. Would definitely recommend this Public Storage on Azusa Ave to anyone.
Recommended: Yes
Francisco Sosa
Sep 30, 2019
Nice Atención
Nice Atención
Recommended: Yes
Cynthia
Sep 16, 2019
Excellent
Easy reservation process. Unit available as promised. Very helpful and knowledgeable property employee. Clean and safe property.
Recommended: Yes
Jessie Maldonado
Sep 11, 2019
Exceptional CARE ?
I have been along time customer Public Storage since 1980's consider myself family. It has been along time since i use them I had extra things at home that i needed storage to make sure my things are kept safe. I went to my nearest storage location for convenience I notice that they have new faces but notice the GREAT CUSTOMER SERVICE ****** I was pleased they did not loose there touch. I had gone else where for time being realized the difference.
Recommended: Yes
Robert Flick
Aug 28, 2019
The staff here were super-knowledgable
The staff here were super-knowledgable, helpful, and able to
anticipate my questions and concerns with solid information.
Will recommend this location to anyone.
Recommended: Yes
Cynthia Vargas
Jul 30, 2019
Great customer service!
Great customer service!
Recommended: Yes
Cindy
Jun 17, 2019
Excellent staff
Tabitha and Valerie were vey helpful. It was a smooth process.
Recommended: Yes
Minerva Gonzalez
May 28, 2019
Very nice and helpful staff and...
Very nice and helpful staff and friendly Very clean environment over all I love this area
Recommended: Yes
Holly Guillen
Apr 18, 2019
Your storage units are accessible
Your storage units are accessible, and clean. Your staff is friendly and willing to help. I do wish your hours were longer. Most people work between 9-5 and your hours are 9-6 except weekends so that gives us 1 or 2 days to move stuff. I wish your hours were longer.
Recommended: Yes
Jay Robbins
Mar 05, 2019
The lady at the front could not have...
The lady at the front could not have been better!
Recommended: Yes
Tyler
Oct 02, 2018
Public storage in Azusa is awesome
Public storage in Azusa is awesome. Very easy and smooth process. Were able to get a into right away at a great price. I would recommend this location to anyone in the area. Friendly staff and communication is easy, no confusion at all.
Recommended: Yes
Ora Webb
Sep 12, 2018
Love public storage very friendly and...
Love public storage very friendly and helpful and love the security there
Recommended: Yes
Richard Hyslop
Jun 11, 2018
Hidden costs
Nowhere is it disclosed ahead of actual signing of contract that you are REQUIRED to pay an additional monthly charge for insurance - a roughly 10% additional cost. Less than forthright by company.
Recommended: Yes
Jodie Watson
Apr 06, 2018
I didn't get what I had hoped for taken...
I didn't get what I had hoped for taken care. Also I was hoping to move into a larger unit without having to pay all of the move in fees all over again plus a complete extra month on a unit I would no longer need. So instead I have to be inconvenienced by waiting a whole month to move just so I don't have two pay for to units.
Recommended: Yes
Andrew Correa
Jul 03, 2017
Great service
Great customer service
Recommended: Yes
Bb
Jun 13, 2017
Pretty clean place
Pretty clean place. Very large, lots of options. Front desk staff needs to work on their professionalism.
Recommended: Yes
Apryl Negrete
Apr 29, 2017
Janette really worked with me on helping out with closing out my brothers storage when he couldn't do so himself, she even called her district manager of my situation. Janette was incredibly friendly and helpful thru the entire process!! \m/
Recommended: Yes
angelina rojas
Apr 25, 2017
Great harder working place with amazing workers especially Anita. She gets along very well and does a great job at keeping us happy.
Recommended: Yes
Sandra Resendez
Feb 03, 2017
Quality Service
I reserved a storage unit at the 791 S Azusa Ave, Azusa, CA Public Storage location. The young man whom assisted me was Chris. He went above and beyond my expectations in order to meet my needs regarding the storage unit. In a day and age where good customer service seems to be declining. He made a great difference. I will definitely recommend Public Storage to my family, friends, and acquaintances.
Recommended: Yes
April Abbott
Feb 02, 2017
Chris and Bianca were great about helping us determine what size of a storage space would best meet our needs. They are both very friendly, and poor Chris was gracious about having to go out in the middle of a downpour to show me my unit. Their facility is clean and well-lit.
Recommended: Yes
Isela Sanchez
Jan 09, 2017
So, this is the place to be for all your strorage needs! Making a reservation is simple and fast. Jessica and Justin were very helpful in explaining my options and walked me through every step of the way. They have all the supplies needed to make sure your stored goods are kept in great condition! I definitely recommend Public Storage to everyone!!
Recommended: Yes
Rudolph Rodriguez
Sep 27, 2016
satisfaction guaranteed
They took care of my needs and were very respectful. I recommend you try Public Storage
Recommended: Yes
Violet
Jun 07, 2016
Call center agent gave me wrong info otherwise rating would have been 5 stars
The staff at location were very helpful and kind. ????? to staff at storage location
Recommended: Yes
Andy Reyes
Dec 01, 2015
Facility lighting and security
Everything at this location is fine except the the lighting. I noticed lighting in certain rows but unfortunately the row that I've been assigned to has lighting that does not work. With the time change, it can get very dark, very early. When I asked an employee, he stated that they will be fixed sometime in the future. I feel that not only does this cause a security and safety issue, but makes it harder to load or unload stuff into or from my storage unit. I hope this matter is resolved quickly. I also think since the gate hours are til 9pm, there should be some type of lighting inside storage units as well. Otherwise everything else is good. Thank you
Recommended: Yes
Arun Dhiri
Nov 16, 2014
First month rent took me off guard altogether.
Was under the impression First month should have been $1 but with these fine prints its pretty misleading. Lady was nice who showed me around .
Recommended: Yes
Denise Villa
Feb 26, 2014
Price increase in less than six months
Although I like the facility I am currently at, I don't like the fact that they raised the price in less than 6 months. Also, if the elevators would give you more time to get your stuff on before starting to close the door. Since, you have to push the elevator call button first before you put in your pass code nearest the elevator which arrives it makes it difficult to put in the number and then get your items to the elevator and onto the elevator - you have to move very quickly and sometimes that is not possible when moving large items.
Recommended: Yes
