Dec 17, 2022
Quick, Efficient, Friendly Staff!
Prices are about 30-50% lower than in Scottsdale. Very convenient 101/51 access. On-line paperwork took 5 min, downloaded the app and everything was just simple and efficient.
Arrived for check-in and the gal working there was so friendly and helpful.
Mar 10, 2021
Couldnât get the locker opened
I could not get the lock to slide closed. I found Debbie n she came immediately to help me n showed me to lift the door up a tad n the lock slide close.
Feb 27, 2021
Ron was very helpful and nice to work with. sign up was easy
Jan 18, 2021
One of the pads for entering the code wasnât working the day after our move in.
Posting that wouldâve been helpful. Glad it was working when we were pulling a trailer.
Rat repellent was in the space. There are rodents!?! Shouldâve known that. We get a phone call or email Every. Single. Day.
Thatâs way too much communication. Enough already.
Jun 17, 2020
Really nice employees
Really nice employees. Easy to check in. Love the personalized gate code. Love the price.
Jun 01, 2020
A reasonably priced climate controlled storage in the desert is hard enough to find, but one with friendly staff, embraces technology and is nice and clean, youâll be glad you came here.
Apr 12, 2020
Super cheap and easy to move in my stuff. Guest services was very helpful.
Guest services was a really friendly and they explained all prices and current discount very well.
Feb 05, 2020
Easy to use. Friendly staff. Not much else to say.
Dec 31, 2019
They worked with me at a same day notice and truly helped us!!
I would recommend this place for anyone that is looking to not get scammed.
Nov 26, 2019
Clean units and property
Clean units and property, pleasant staff, affordable and convenient hours. The experience has been great for me.
Oct 01, 2019
Went to 1st storage location on union...
Went to 1st storage location on union hills where your site managers Laurie, who had been experiencing a difficulty with another customer, kept her cool to help her then showed us 2 units and worked hard to help us find what we needed at another facility to our satisfaction. Went to the 2nd facility and Nicki showed us the unit we needed to our satisfactions.
Aug 28, 2019
Laurie did a fantastic job showing and...
Laurie did a fantastic job showing and explaining about everything.
Aug 06, 2019
Nikki was very helpful
Nikki was very helpful. The lights were having an electrical problem when I was moving in. She was apologetic and polite and kept me updated on the progress of the repairs.
Jun 26, 2019
Ease of moving
It was very easy to move into our unit, the building and grounds very well maintained.
May 13, 2019
Nikki is amazing!
Nikki is amazing!
May 06, 2019
This is the best storage company
This is the best storage company. Staff is super nice
Apr 05, 2019
Muy buen trato y rapides
Muy buen trato y rapides
Mar 27, 2019
Always waiting for an attendant
Always waiting for an attendant. Dollys are kept in locked ofc area. Seems pretty disrespectful to the customer to wait for service!
Feb 21, 2019
One of the gates is broken
One of the gates is broken and no one told us. We got our moving truck and trailer stuck because no one told us the gate didn't work before driving into the gates area. You can literally push the gate to get it open and the doors to the building never lock so the building isn't secure at all.
Dec 10, 2018
I recommend this place
Dec 06, 2018
So far everything is fine.
So far everything is fine.
Jul 24, 2018
I am absolutely impressed with the customer service I received from Alex and Nikki at the N phoenix location. I'd definitely use them again. The only heartburn is that "prices vary" on the same size unit depending on availability. Kinda reminds me buying a used car. However, with that being said Public Storage has the business of storing and securing our stuff down to a science.
Jun 13, 2018
The young man at the desk was very knowledgeable and very helpful. He was able to answer all the questions that I had. He showed us various options that we could have. He made it very easy to know exactly what I needed and how much it would cost. He also showed us various packing materials that Public Storage offers, and I must say that they offer items that I never knew that Public Storage carried and that I could use. This Public Storage was also very clean.
Apr 26, 2018
May 24, 2017
Great Experience, Very Professional. The property manager answered all my questions and helped me through the process quick and efficiently. Would highly recommend this storage property.
Monique Marie Dominguez
Apr 29, 2017
Erika is fantastic fabulous and great customer service I highly recommend you see her Thank you Erika ??
Apr 15, 2017
I can't say enough about the service that Erika consistent ly gave me every time I walked through the front door. She greeted me. She offered me water. She was very friendly. It's rare these days to see exceptional work. She is EXCEPTIONAL. THANK YOU!!!
Apr 08, 2017
Nicki and Erica were a great help while we were in a tough spot with our move. Thanks guys!
Mar 21, 2017
Excellent experience -- would recommend
Erika was friendly and professional. All my questions were answered, and the process was quick and easy.
Mar 01, 2017
Today I toured the storage facility at this location. I was greeted by the Manager, Val who was courteous, answered all my questions and showed me the actual unit I was looking for, price was great, location was perfect, the facility was clean, well lighted, and had easy access. The Manager was helpful, professional, and very pleasant.
Dec 21, 2016
Val and Amanda were terrific. They were prepared for my scheduled arrival and greatly respected my time. Thanks to them, I have absolutely no concerns about storing my possessions with them. They are excellent representatives of the company.
Jul 28, 2016
Great job Public Storage!!!
This is a whole new experience for me and from the start it was great. I got reminder calls about set appointments and when I got there everything was handled appropriately, I got shown where my unit was, shown how to use the gate key, and was explained to about how things work such as hours and supplies. Overall it was a great experience and great staff.
May 11, 2016
Easy as 1 2 3.
We reserved our 10 x 20 unit on line which was easy and quick! Then viewed the unit on site with April, agreed to the location and filled out all the paperwork with her. It just took minutes and we were out the door. A good experience and April was great! This is our second time renting a unit from this Public Storage!
Apr 06, 2016
Always clean and plenty of room for parking/loading. Climate control is also a nice touch. A clean restroom is the best part because you know when you show up , instantly you have to go.
Mar 08, 2016
Val was so easy to work with and had everything ready. She had a great personality and made me feel so welcome. Thanks for your help Val...
Jan 06, 2016
Great Service. Front desk clerk (April) was very helpful.
Mar 18, 2015
Great location great customer service
Great customer service! Val was very helpful. Clean, secure, great hours. Reserve online at no cost for a discount.
Jan 15, 2015
Secure, clean, easy access and friendly staff!
I would recommend renting a storage unit as my experience so far has been really nice. I reserved my unit with easy on line and when I went into the office to sign my contract and pay, the very nice staff member made it go super easy and fast. My unit was clean with easy access. I had to unload my belonging in the evening and felt super secure and access again was very easy. So for me the experience has been a very good one; again I would recommend to my family and friends.
Feb 26, 2014
My opinion & suggestions
Over all everything is good at this location. However, I have a couple suggestions, 1. allow the customer to select their own due date instead of having it due on the first of the month because typically customers are paying rent on a home/apartment that is due at the same time. By allowing the customer to select their due date eases the anxiety of having late fees charged to the customer. 2. Have a dumpster onsite for trash. Otherwise, all is good.