Mar 21, 2020
It was clean and easy to use.
The facility is nice and staff was friendly.
Mar 08, 2020
Storage for vacation gear
Fast courteous service
Showed me the storage space
and was very helpful
Dec 13, 2019
your staff was great
your staff was great
Oct 11, 2019
Mikey was great she helped me with...
Mikey was great she helped me with everything and explained me all that I needed to know It was an awesome experience I recommend this location 100%
Aug 05, 2019
Staff was friendly and helpful
Staff was friendly and helpful. Facility is spotless. First time user and surprised at ease and friendliness of staff. VMG
Jul 16, 2019
The personel is very helpful and...
The personel is very helpful and friendly.
Jun 27, 2019
El servicio al cliente en elegir lo que...
El servicio al cliente en elegir lo que yo necesitaba fue muy bueno dando las mejores opciones de lo que podrÃa rentar. El tiempo de espera desde que ingrese y alquile mi bodega fue optimo....muy profesional todo, gracias.
May 08, 2019
Great Storage place
Great Storage place. No hassles, great staff
May 06, 2019
Excellent customer service
Excellent customer service
Mar 11, 2019
On sunday at 8:00 pm no moving cards...
On sunday at 8:00 pm no moving cards available. And there was no cars on parking lot. Unable to move my stuff from car to storage... wait about one hour... no cards...
Feb 12, 2019
Courteous, professional and helpful staff. Clean and easily accessible facility.
Jul 13, 2018
The entrance doors sometimes are broken...
The entrance doors sometimes are broken and then they keep them open.
Apr 02, 2018
I am happy with your service
I am happy with your service, that is why i was coming back. Thanks! Julia
Dec 11, 2017
Great Services. The only thing that you should improve is to communicate all fees and the mandatory assurance in the web site. I was got by surprise when I went to the PS and learn about it.
Oct 09, 2017
Connie is just amazing she knows her Business and informed us on all available options. Loved her we signed up today because of her. Great team at that location including Alicia and Latoya
Jul 22, 2017
Clean, security is a high priority, helpful staff. 1st month is cheap, but after that the price jumps drastically. Also, they will charge you $20 for a lock, but you don't really need one if you have a large pad lock
Jul 17, 2017
Today I had the pleasure of being helped by Connie Lawson when I stopped at this public storage facility. She was inundated with customers at the counter, phone calls and to add, she is responsible for responding to on line reservations within 10 minutes. All the while she treated everyone professionally, with a smile and provided excellent service. This employee is a great asset to public storage and is a welcomed refreshing difference from what is unfortunately the norm now a days. The facility is well kept and the air conditioning was cool.
Jun 29, 2017
Staff here is consistently helpful and the facility is always clean and kept at a good and comfortable temperature. Especially helpful is Horacio who rented me the space and has been available for any questions even though he has moved to another facility. Highly recommend Public Storage Aventura
May 24, 2017
I had a problem with staff at this location, but spoke with the District Manager (John) who was amazing, and he took care of everything. A really nice guy who really cares about providing high quality customer service. He said he would work with the staff to improve the customer experience. I am satisfied.
Aug 02, 2016
Simple and Easy
The employees were very helpful and nice. They were able to upgrade me to a climate control unit last minute.
Apr 25, 2016
Even better than expected!!
I have recently relocated to South Florida and was in need of a climate controlled storage unit. Back in NC I was happily using a different provider and initially went to one of their Florida locations. While moving everything in both my son and I realized that the facility was quite hot and humid - inside! It was not what was expected and totally unsatisfactory - we checked out another of their locations and while a little bit better - still "in my opinion" not true climate control. **Enter Public Storage and their onsite manager Alicia. First and foremost, their facility was both cooler and less humid than that other company - a much better environment for my belongings which included some oil based artwork. The facility is extremely clean (unlike others) and Alicia, the onsite manage, is extremely helpful, accessible and friendly. This started with my first call and continues with each and every encounter - she seems to have a permanent and sincere smile on her face and you can tell she wants to provide a positive experience to all of her customers. I also like the fact that Public Storage has an emphasis on security - it's been my field of work for decades and it is important. Their gate codes do not follow a pattern as found elsewhere - random numbers are generated making it extremely difficult for anyone to guess your code. Additionally, you need to enter your code to use the elevator and it only allows you to go to your designated floor - another significant safety factor! So far, I've been extremely impressed with the facility, the company and most of all, Alicia as she is the face of Public Storage - at least at this Aventura location. I hope management/leadership above her recognizes her for the professional and positive image she portrays and provides to her customers - it is so very much appreciated!!
Apr 19, 2016
ok from the start
nothing more to add
Jan 26, 2016
Rep. Described all options so we could make an informed decision.
Jun 05, 2015
We were well looked after and the day we had to lift our luggage, everything was perfect. Sincerely,
Apr 03, 2015
I'd recommend this Public Storage facility.
Mar 03, 2015
Melissa was very professional and helpful
Staff was very courteous and professional. Melissa showed me different units and answered all my questions. Very satisfied with the experience.
Samy George Shehata
Feb 27, 2014
I do recommend public storage to all of my friends
I saved a lot of money and I enjoyed the friendly atmosphere Thank you