Feb 26, 2022
Easy process and friendly customer service!
The process was so smooth it surprised me! The unit was clean and easy to find. The customer service up front was super helpful and always available. Great experience! Iâve rented storage units in the past and this by far is the best!
Feb 02, 2022
Standard storage unit with above average staff
The owner is super responsive and easy to work with.
Sep 20, 2021
We were late to all of our flights and other plans because of this shitty place not having the right lock! We had to wait an hour by the managers office to get the right size lock just to find out the "manager" who was a young girl was chilling in a car right outside of the office! I was knocking and calling like crazy and pretty sure she fricking saw us standing with bags under a 100 hot degrees. Then she slowly came out and was soooo slow at her job and service! Even though i told her we are late for our flight! The office sign said "left to help another customer" while she's clearly on her phone in some car right next to the office for 1 hour!!!! We lost a lot of money and nerves just because someone didn't put the right fucking size of a lock! How hard is that?! This is serious business where people rely on you while moving and stressing!!! Shame on ya'll.
Apr 04, 2021
Simple online process & easy move-in.
Is exactly what I was expecting with convenient app access to building and lot. Attendant very friendly and courteous. ALL GOOD!
Mar 01, 2021
Very good service
Everything went smoothly Storage employees were very good at contacting me to confirm reservation and answer any questions.
Feb 09, 2021
Very spacious & clean. Easy to access
Nov 23, 2020
Clean and easy to access
the unit was clean and the customer service was great. the light was burnt out when we got there and the front desk person came immediately and changed it out.
Nov 11, 2020
Nice storage unit
Clean place and quick signing up for the unit
Jun 29, 2020
Received a decent price for size
I just recieved this storage but so far so good
May 31, 2020
Quick and courteous service at a fair price!
Painless process to get a unit, quick and courteous service, easy to navigate, and a great price. Couldnt ask for more!
May 13, 2020
Great value and easy on boarding!
Apr 28, 2020
Easy and convenient!
Super easy move in, and great customer service!
Apr 22, 2020
Easy move-in, pricey add-ons
Move in was very easy. I recommend buying boxes and locks elsewhere, as those items are twice as expensive here as they are at U-Haul. You will also be required to pay an additional $15/mo to insure your items, so factor that in.
Apr 01, 2020
Property manager was friendly and very helpful.
Mar 27, 2020
Cristina provides top notch customer service.
Cristina went out of her way to provide excellent customer service and she keeps the place spotless.
Mar 27, 2020
This a Good Storage Place. I feel my things are safe and the Units are well monitored as well the location is good and not too busy. Very accessible.
Mar 22, 2020
Cristina was so great at getting me set up in my unit. Quick and easy.
Jan 25, 2020
Best rate for downtown Austin
This storage facility is in a prime location. Safe, secure, easy access, and the best rate in the downtown area.
Dec 09, 2019
Great Place ðð¼ðð¼
Great experience! Great manager and the property looked SO CLEAN!! I would definitely come here and recommend everyone!
Jul 08, 2019
Super friendly staff
Super friendly staff, we worked with Luanne who was awesome! Great prices and clean facilities!
Mar 26, 2019
Amy is amazing !
Amy is amazing !! Made my experience with public storage smooth without hitch. She is a very knowledgeable associate and makes you immediately feel comfortable with questions and the property. public storage offers their prices great locations and I very much recommended this storage facility to anyone. I only have one glitch and it is not at the very top of my importance list but I do wish that I can access my items later at night because I do work late afternoons and have trouble accessing my things sometimes due to the 9 p.m. closing
Feb 12, 2019
My experience was great renting my...
My experience was great renting my unit. She was very nice, everything was set and ready to go. I had no problems renting my unit and since renting I've dealt with the property for other things and they were extremely helpful then too
Jan 03, 2019
Price a little high.
Price a little high.
Oct 17, 2018
Thank you Tamra for fixing the flooding...
Thank you Tamra for fixing the flooding issue near my unit! I think you were already working on it but, glad you responded to my concerns. I just went by there and all of the water is gone!
Feb 26, 2018
Great Facility, be sure to show up prepared.
Friendly staff, nice looking facility, very well maintained. Worth noting that you are required to insure your unit, so if you have off-site storage insurance coverage with your renters insurance, be sure to bring a copy of your policy, otherwise they will make you buy their insurance ($11/mo is the lowest rate they offer). Also worth noting is that you have to have a cylinder lock to rent a unit. They charge $19.99 for a lock that you can buy across the road at Cothron's for half the cost. Aside from these sneaky ploys to add to their bottom line, the rest of my experience went smoothly.
Jul 17, 2017
They were very helpful to finding me ...
They were very helpful to finding me the cheapest rate and a near by location
Jun 30, 2017
Tamra made it possible for me to move my things into this Public Storage facility the same day that I brought them in a UHaul. I was originally going to go with the smallest, cheapest storage unit but my Dad wanted the ease of a drive-up and I needed a bit more space. Tamra helped me and my Dad find a drive-up unit that fit our needs and was even offered at a special rate. I was extremely grateful for her help that day. She was courteous, efficient, and had a great temperament. I would definitely recommend this storage facility.
Jun 28, 2017
Customer service with Tamra was amazing move in was quick with no hassle upon move out. Would highly recommend this location to friends and family!
May 31, 2017
Great service! Tamra really helped out finding the right storage unit. I would definitely rent here again.
May 31, 2017
Tamara is great and always makes me feel good about doing business with PS
May 03, 2017
My experience was very good
My experience was very good. No complaints. Lady at the front desk was very helpful
Apr 04, 2017
Anytime you need any help with anything a helping hand is always there. I love the girls they are the sweetest I wouldn't take my business elsewhere.
On the other hand The phone reps who we called for pricing well let's just say the guy can work on his rude and impatient customer service. I highly recommend skip the middle man visit the office on Santiago St. and you'll be in and out in a jiffy with a smile on your face.
Jan 04, 2017
Good customer service and good facility. Only complaint is that the door lock of my building where my storage is, is broken. So anyone who gets in the gate can get into the building.
Oct 13, 2016
Great customer service and competitive pricing.
May 11, 2016
I will never go anywhere for my storage needs. Best customer service, hours and locations. Thank you for letting me be a custome
Don't go anywhere else!!!!
Feb 14, 2016
Excellent Customer Service
From the moment I walked in, I felt comfortable and greeted promptly. All questions were answered honestly and immediately.
May 12, 2014
Quick and thorough check in process
Stephanie provided me with a pleasant greeting to the office. She also quickly processed my information and got me the unit i needed. There was also a small tour to the storage unit. She thoroughly explained the gate and code system. Tall ceilings of the unit make stacking quite easy.