Jan 04, 2021
Easy to reserve and pay online
Dec 18, 2020
Great customer service
I was assisted by Kim who provided great customer service! She kept conversation &even was kind to my 1yr old daughter who just wanted to walk around while I was paying for the unit. We were assigned to a unit in the new building and I like how clean it was and the fact it had bathrooms right by the door.
Sep 04, 2020
Good location. Great price!!!!
The whole process was easy. Recommend public storage.
Aug 26, 2020
This isn't a complaint against the...
This isn't a complaint against the company or facility but rather an attempt to improve an area for the benefit of your customer which more than likely the very ones causing the issue but never the less something really needs to be done.
I know the next time I rent space I'll certainly make sure it's not a problem at that facility. That problem is the lack of 4 wheel cards or maybe their called dollies. If someone locks it in their storage area for what ever reason the rest to us suffer due to not being able to use our space after driving all the way there to do so which snowballs the problem if we were hoping to do or go someplace else. Now we have to turn around and go back home and unload and hope that there is one the next time we try taking something up there. Perhaps a location for carts to be stored that are monitored letting your employee's know who used it last.
Jul 20, 2020
Excellent online communication and set up.
Leisurely, everything completed online, and moving in was seamless. The text and email were beneficial. Thank you!
Jul 07, 2020
Great facility. Security a bit lax with work being performed on the site. Workman evidently are using area as a restroom to relieve themselves.
Jul 07, 2020
Everything was clean and the staff was friendly
Jun 02, 2020
great service very professional
Jun 01, 2020
Great experience with Public Storage
Zaida was my customer service rep and she was awesome, very knowledgeable and helpful. Got a great rate and facility was clean and secure.
May 20, 2020
So far everything has gone very smoothly. Staff really knows their stuff, unit was ready, very clean, affordable.
May 12, 2020
I had a very specific need for a new...
Local Team was great! I had a very specific need for a new storage locker regarding space and location in proximity with my existing storage locker. I was also on an extremely limited time table. The staff at my local Public Storage were phenomenal. They were accommodating, fast, extremely personable (even from behind their Covid masks); and were able to get me what I needed in the ideal location at a price within my budget.
May 11, 2020
Was not notified of mandatory renters insurance or type of lock needed before check-in. Therefore was forced to pay for their insurance and lock for storage unit.
May 06, 2020
I was kept informed every step of the way and accommodations were made for move in appointments. Operations were efficient and thorough. The pricing is very reasonable. I would recommend.
Mar 22, 2020
Very efficient, clean, and quick move-in
Good location. Quick setup process, helpful staff.
Mar 09, 2020
A great experience during a really hard time
I found myself in a situation where I needed to move quickly and needed storage right away. From the 1st phone call all the way till I got the keys to the unit everyone was so friendly and so helpful!! They found me the perfect size and at the best price around (and I callled all of them). Chloe was super helpful, funny, friendly and gave me all the information I needed. As well as Nicole who was there to help with any questions I had and even the ones I had forgot to ask. They both made this a quick, easy and actually an enjoyable experience!! Super happy to know that while going through such a hard time in my life that my belongings will be safe and secure and that the people there are so willing to help.
Feb 13, 2020
Good storage in a prime area
Good place for storage . The process of signing up took longer than expected. The guy at the center was very helpful.
Feb 12, 2020
Very high class.
Employees were very friendly and helpful. Facilities were clean and easy to move around in. Very high class
Feb 10, 2020
Great and easy place to store!
Wonderful location that is very secure and great customer service.
Feb 04, 2020
Great experience all around
Great experience all around. Fast and courteous service! Loved it. Spotless property!
Dec 01, 2019
The customer service is great, prices are pretty competative.
I was able to find an outside unit that I can pull up to and unload. The prices are pretty comparable to other places. The women working customer service were cute, seemed to really like their jobs and were knowledgeable.
Nov 22, 2019
Great Storage Choice
Clean facilities, helpful staff.
Nov 22, 2019
Good place for storing your belongings
Good place for storing your belongings. Easy access and climate controlled.
Jul 15, 2019
Clean and pretty organized
Clean and pretty organized! Very nice employees!
Jul 09, 2019
Emilio was so awesome to work with
Emilio was so awesome to work with, very helpful, informative, engaging, and even remembered my name. The facility is very clean and feels VERY secure.
Jun 25, 2019
Good Initial Experience
The facility was very clean and the rental process was quick and efficient. Lane checked me in and took me around the property. Everything was properly explained, The temperature in the climate controlled unit was a constant 78-79 degrees on multiple days, when it was 95-100 degrees outside. My initial experience with Public Storage has been very good so far.
Apr 24, 2019
Easy access location and friendly staff
The storage is off highway 183 N frontage road with easy access. The staff is friendly and helpful in showing the unit. The room is quite clean.
Nov 13, 2018
Nice staff, quick sale and easy enrollment. 5*****, the reason for the 4 stars is I don't like anything misleading or not up front and I believe it caught me a little off guard that I had to pay the renters insurance when I walked in, but when I registered previously online it didn't show that's a move in cost. So boo for that
Jul 05, 2018
Cindy and Matt did a great job of getting us set up with exactly what we need. Excellent service and the place is clean as a whistle.
Jun 18, 2018
Good folks serving public
May 29, 2018
great treatment from staff. clean, well lit, secure facility. i believe that there are "hidden costs" however. when i was researching a storage unit online, i was told about the monthly charge for the unit and the initial charge for new rentals. i was not however informed until i was actually renting the unit that there is required monthly insurance if you are renting a temperature control unit. nor was i prior informed about the cost for the lock that must be provided by them.
Jul 17, 2017
Above and beyond.
The employees at Public Storage have been extremely helpful, knowledgable, and courteous. They went above and beyond expectations helping me to find an amazing deal at another location when I realized that I needed climate controlled storage to protect my belongings. I feel confident that I am receiving the best deal and the highest quality storage available.
Jun 19, 2017
It was clean and well-maintained. Prices were within reason. Though extra expenses and mandatory insurance made the $1 first month move-in turn into $36. The lady in the office was nice, but it is aggravating to realize that the $1 move in was not completely true and still get pushed to buy boxes, rope, damprid, special locks, etc. I just wanted a quick, cheap way to get my husband's extra stuff out of the way. I also would prefer 24/7 access. Remembering that I put something in storage that we needed at 8:45 at night when access is locked at 9:00 is irritating. I prefer knowing I can get my stuff whenever I need it.
May 25, 2017
The young lady that helped me 5/10/2017 ...
The young lady that helped me 5/10/2017 was great! She showed me the unit, explained how it worked, walked me through how to log in online and maintain my account online, and provided extra forms to help me find answers when I need them.
May 24, 2017
What a great team at the lakeline ...
What a great team at the lakeline location, very professional. I would surely refer this place to all friends and family
May 22, 2017
The location is convenient and easy to get to. The staff, Kimberly, was courteous, knowledgeable, and finished the paperwork very quickly.
May 18, 2017
What a great experience, fast, friendly, and informative. We could not be more pleased with there customer service we received from Dawn, Mattie, and Yasmine. I will highly recommend this location to friends and family. Kudos! Thank you again
Apr 25, 2017
Dawn and Robin are very helpful and friendly. They answered all my questions and gave great advice. A few things that could be improved: public storage doesn't make it very clear on thier website that the price does not include the mandatory monthly insurance ($11-15) and the purchase of a lock ($20). It would be nice to know the total cost before deciding to purchase, rather than while signing the contract. Also, this location doesn't allow access after 9pm, I often have to work late so this is a bit of an inconvenience. Other than that, I am happy with the facility. It is clean, the staff has great customer service and it seems pretty secure.
Jan 30, 2017
This is the place to go! Dawn helped me and she was super sweet! My experience was quick, painless, and easy. Thanks for being a great facility! From the minute I called, I got the unit I wanted on the floor I wanted and at the price I wanted. ??????????
P.S. I noticed Dawn was a little hot due to the sun beaming in through the window. I think management should add some blinds.
Jan 04, 2017
Great customer service
Employees were super friendly and helpful. Facility was clean and well-lit. So far, so good.
Dec 30, 2016
Best experience I have ever had at a storage unit facility. Cindy was incredibly accommodating to any and all of my needs and was so sweet while doing it. Her management style allows for that facility to run efficiently and effectively. When there are so many options for storage units in Austin, customer service like Cindy's is what makes for loyal customers such as myself.
Mike K Austin Tx
Dec 07, 2016
staff was great.
staff was great. Storage was just what I needed. Great location.
Aug 04, 2016
High standards in al business practices.
This facility and the staff make clear that a high level of performance is their standard procedure backed by reliability.
Aug 03, 2016
Very secure & amazing place
One of the best & convenient public storages in Austin, Texas.
Jul 06, 2016
Great Place, Great Service
I needed a storage unit without having time to shop around. I found what I thought was a good deal, and was beyond pleased with my choice. Public Storage exceeded my expectations and served me well.
May 18, 2016
Really impressed with the informative, professional service I received when I rented my unit.
Jan 12, 2016
Re # 08438 on Hwy 183 in Austin
I wrote a review on google to say the it was a 5 star experience. The prop. mgr was extremely helpful, very personable and efficient. He makes you feel like you are his only customer. I chose this location because of the excellent service Al provided. I was very impressed with the clean facility, as well as the unit I chose. Very satisfied and would highly recommend this storage facility.
Jan 12, 2016
The service from Vanessa, Al, and Erika are second to none! They're customer service was on point and the knowledge of every question I had was world class. I highly recommend this facility to anyone I come across.
Jun 30, 2015
Great service but pricey extras
I had excellent customer service, very friendly and helpful. The pricing on the storage unit was fair and I got a good deal on the first month. My only complaint was that I needed to buy some boxes and wrap which were extremely expensive. I was in a hurry and didn't have time to grab some boxes elsewhere so it left a bit of a bad taste. I would caution anyone who needs extras to come prepared.
Mar 17, 2015
Very nice facility and staff
The site is exceptionally clean and the staff is very nice and knowledgeable. The only thing I didn't like was being forced to buy insurance in order to get the keys to my unit. My renters policy covers off site storage but I couldn't verify that until the next day when my agent was in the office.
Mar 05, 2015
Everyone was absolutely great during our visit to sign up for a storage unit. Both Lorenzo and Jackie could not have been anymore polite and welcoming. I look forward to the many months working with your amazing team!
Dec 22, 2014
I needed this storage unit for a short time and the experience was so easy. I got really great customer service from Al and all the others who worked at the location on Research Blvd. that share the entrance with Comfort Suites. They went out of their way to help and/or explain anything. Great experience!
Nov 25, 2014
I received very good service and got what I needed.
Go to Public Storage! They have a good promotion, they give great service and they have good security system; and the installations are new
Sep 17, 2014
Good Customer Service is Matter of Timing
When I arrived on time for my scheduled appointment the office was locked and there was no one to be seen. I called the phone number and left a voice mail, then went back home. An hour later I got a call from Public Storage informing me that I had missed my appointment! Apparently checking voice mail wasn't high on the agenda that day. I made a new appointment, and when I got there all the Public Storage folks were busy with other customers. So I had to wait around until they were finished. At that point I discovered that I wasn't eligible for the on-line special because i had previously rented a locker for the company that I work for. Having done all the preliminary work on the website I was surprised that there wasn't an automated check that would have alerted me to that fact. Once all that was finally ironed out, a couple days later, Al, the manager, was very cordial and helpful.
Mar 19, 2014
These people care about your stuff!
If you need a place to stowe your extra or out of season stuff, go here. It's clean, the guys upfront are super informative, helpful and their when you need them. No voicemails or I will get back with you like other places and they are nice. The best part, it's CLEAN, well kept and easy to get into.