Jul 31, 2019
The Store Manager was very accommodating when helping me get a unit.
I initially had booked a smaller unit, which turned out to be too small. The Store Manager (UB) immediately was able to find me a new, larger unit and expedited the transfer process to help the same day.
May 30, 2019
couldn't ask for more
This is our 2nd time using CubeSmart on Pleasant Valley. The staff is wonderful -- very proactive, informative and willing to go above and beyond to lend a hand throughout the process. Pricing is fair, move-in/out is easy, and I feel as if my things are very safe at this location! I wouldn't use anybody else in the Austin area.
Sep 26, 2018
Everything you will need from a storage facility!
Super easy process! Booked online, went in to fill out all the paperwork. Got shown a couple of units, and the decision was easy. The property is clean, and the units are well taken care of. There are surveillance cameras where there need to be, and they require a code to get in AND out.
May 09, 2018
Happy to store here
After reading some positive reviews and getting a deal on the price, it was easy deciding to store my belongings here. The staff was friendly and helpful and the facility was clean which is really important to me. Will be here short term but would definitely recommend to people and store here again if I needed to.
May 02, 2018
Good location, easy to navigateâgood experience.
Simple, clean, no hidden costs, unless you donât expect mandatory insurance, which is affordable. Good experience.
Apr 29, 2018
Is a good place
The service in good and I will recommend to all my friends
Mar 21, 2018
Move-in was friendly and easy, way better prices than my last unit!
Nov 13, 2017
Awesome really good and I'm good time for me and my wife
Mar 20, 2016
Nice, clean, secure facility
I was really worried the day I tried to move into the facility, because my unit is on the second floor and the elevator broke. But the office management staff were great at keeping me posted on its repair and assuring me that this isn't a regular occurrence. The facility is clean, well-lit and they have carts to help you move things from the main door to your unit (if, like me, your unit isn't where you can drive up to it).
Feb 28, 2016
I felt a little pressure to hurry up and finish even though there wasn't anybody waiting. I was trying to prove I had insurance to avoid a monthly insurance charge I didn't want to pay, and they kept trying to get me to just deal with it later. It didn't feel right. Still, they were friendly enough, good prices, good security, and nice facility.
Feb 17, 2016
Very clean, well lit, and expertly managed, Perfectly staffed with UB and Will. I had a great experience!
Feb 10, 2016
The General Manager was on site to welcome me, the customer service is so fantastic. The cleanliness of the facility is definitely a plus, no shadyness going on everything is up to standards.
Jan 22, 2016
Customer service was great! The general manager was very knowledgeable
Dec 22, 2015
Dec 08, 2015
Nice manager. Clean facility.
Sep 05, 2015
Sep 02, 2015
Exactly what you what want a storage center to look like
Clean, dry, secure and priced right.
They offer access until 9 p.m.
There are large elevators inside with carts to help you move your stuff.
Aug 26, 2015
Decent for a quick need
I loved the customer service.... I think the prices was a little high on the cost. I reserved on line and the price added up to exactly what I was told.
Aug 25, 2015
Very simple to reserve, clean facility
Very clean, staff was friendly. Would recommend
May 21, 2015
May 18, 2015
Easy to access and good pricing.
Easy to access the facilities and the storage unit. At first I thought pricing was a bit expensive but my unit is climate controlled. Overall it's a good place.
May 12, 2015
Exceptional Customer Service
The place was ready on time, they were very communicative and really interested in making me feel wholly comfortable.
May 05, 2015
Mar 21, 2015
Very friendly,an a great smile
Very great location, clean,outstanding onsite manager. He showed me everything that needed to be handled. An explain to me what needed to be done. Thank you..
Mar 04, 2015
Couldn't have asked for more
I got in a situation where I had to move out right away. I had a few hours to find an affordable, in town storage facility, I was pretty worried about that. I googled and CubeSmart jumped out at me. I searched for their locations, there were plenty to chose from and they had a great discount for the first month. I spoke to a helpful lady named Melissa on the phone, she reserved me a unit, all I had to do was drive to Pleasant Valley and state my name. Paperwork was done in a jiffy and the young man showed me my unit. It had a little bit of dust in the corner and he was very apologetic and offered to clean the floor right there and then. I moved in my belongings the next morning. No wait, great price, no wasting time and all the help you need. Perfect!
Feb 21, 2015
super nice customer service and easy access. highly recommend.
Feb 19, 2015
Manager guy was great... was friendly and helpful and got us set up right away. Very pleased
Jan 18, 2015
Sep 30, 2014
You get what you pay for, which is fine for me
I don't need a well-kept, charming place to store my junk. This place has everything I need and I've had no problem with security so far.
Sep 28, 2014
Sep 17, 2014
The facility does not feel clean and the not well maintained. Ceiling materials are pulling away and hanging low in the halls, and the air vents are unkempt and unprofessionally installed. I also did not see any provisions for rodent traps or bugs and was swatting away moths the entire time in the facility. Also, my climate controlled facility was extremely hot! The office stated that it was due to an a/c malfunction that had been corrected but I've returned since then and it is still extremely hot for a climate controlled facility
Sep 11, 2014
Actually, my friend checked in for me.
Sep 11, 2014
Renters are living in units here
I can't argue with the price I paid but the complex has several renters that are living in their storage units. The inside units smell and it's not a place I would feel safe going to alone in the evenings.
Sep 08, 2014
Although customer service was awesome and the facility was clean, our unit was broken into the first night that we moved our belonging in. While the facility was helpful and telling us how to file a claim and promised to provide us with video footage of the facility for the detective on the case. I was put off by the fact that one of the employees knew exactly who it was and claimed that they have had problems with this person before and its continued for a while. Knowing that these indivduals continue to cause problems I wonder why they haven't been evicted from the premisis previously which could have saved me some probelms. I also did not like how easy he said it was for said individuals to hop the fence and hang out at the facility after closing hours to hang out and drink and then hop the fence again before the facility opened.
Sep 07, 2014
it was awesome, loved the unit