Sep 07, 2021
Fast and easy
Storage was hard to get into my access code didn't work but eventually management fixed it. There was only one cart for entire facility which makes it harder on us customers. Jennifer was pleasent
Troy C. Robey
Jul 06, 2021
Second person? Did a lot of waiting...and waiting...and waiting.
Nice enough gentlemen running the place - when he was not dealing with IT issues or out of the office on other matters. Not having a second person on hand to assist was showing to be a point of frustration for both customers and the "manager" as well.
Computer system was down when I arrived, and I was sent to another location to "check in" to my unit. When I returned the system was back up apparently, and a line of customers were awaiting their turn. One actually got tired of waiting and put her retail items back on the shelf and left.
I had "signed out" a moving cart (leaving my I.D. in the office), and became concerned I might be stuck at the storage location because the manager had left the site (lunch?) and of course locked the office. Another gentleman came to pick up/drop off items at his unit and asked to use my cart, since he couldn't get one from the office. I was done with it, so I let him use it. Thankfully, just as I finished off unloading all my items the "manager" returned and I retrieved my I.D. and left.
The overall experience was mediocre at best - too many "lows" dragging down the highs. Also, an unfortunate effect of the delays was the extra charges I got hit with on the moving truck because I ran over my intended return time. Thankfully, I was able to have those refunded / negated by the truck rental company once they were told my story.
Jun 30, 2021
Good location, clean facilities and Mickey is extremely helpful!
Jun 16, 2021
Easy access, clean, Mikey was accommodating
Building is clean, well-lit, and easily accessible. Manager on-site was very helpful and kind to interact with.
Feb 10, 2021
Good price and good service
Mike was really helpful he showed us the unit and explained everything.
Jun 24, 2019
From the contact center
From the contact center, the meeting the employee at the facility, GREAT customer service. It met my needs, my timeline. Everything was clean and the staff was so friendly.
May 28, 2019
Excellent Good satisfaction
May 02, 2019
Apr 16, 2019
Eric has amazing customer service
Eric, the agent that helped me with initially getting my storage unit did an astounding job assisting me and also teaching me the ropes considering this is the first storage unit I have ever rented
Mar 26, 2019
The staff there is very nice and...
The staff there is very nice and knowledgeable
Dec 15, 2018
5 stars: Excellent - no reservations, I would recommend this company to anyone.
Oct 01, 2018
So far its been an awesome experience...
So far its been an awesome experience and a delight from all the staff.
Aug 07, 2018
Good customer relations but did not...
Good customer relations but did not like the fact that the light in the storage was not working. I also, did not like dirt around .
Apr 09, 2018
Was very helpful
Was very helpful
Jul 25, 2017
Customer Service on point
Customer Service on point. Super friendly, clean, helpful, etc. Hours could be longer.
Jul 01, 2017
Heather is the best .. Every time I come in she always greats with a smile .. I recommend everyone who needs a storage this location is the best .. Heather makes you have a better day after you leave from here...
Jun 14, 2017
I wanted inform you that Heather is a excellent employee. She is always very professional and helpful. You have a wonderful employee with Heathers work at this location.
Thank You In Advance
May 02, 2017
Heather was absolutely amazing!
Heather was absolutely amazing. From the customer service line rep, Vivian booking our reservation and answering all my questions, to Heather immediately following up and getting us squared away, every step was not only easy and quick, but so pleasant. This entire situation was extremely stressful, and the ease of securing a unit coupled with such an extremely helpful staff made this transition as seamless as possible. I would def recommend this company to ANYONE looking for affordable, secure, and easy storage!
Apr 27, 2017
Heather was absolutely amazing in meeting our needs. She was extremely quick to call us back after reserving our unit, gave us a full walkthrough upon our arrival and explained everything very well. I had a very pleasant experience from the phone call with Vivian to reserve, all the way up to locking my unit after I unloaded. Its a very clean and well maintained area, secure gate, individual entry codes, and they're only closed 9 hrs from 9 pm to 6 am. I would def recommend this company to anyone looking for exceptional and affordable storage!
Apr 19, 2017
Heather was so helpful with finding just the right storage units for us. We needed a special place for a big 18 wheeler to be able to fit, and she was instrumental in helping us find just the right place. Heather is so very helpful and nice. Thank you so much, Heather.
Apr 18, 2017
Heather was absolutely wonderful!!! She worked with me to ensure I had the best storage unit for my needs. She took the time and showed genuine care. I would recommended this storage to anyone who wants great compassionate service.
Arthur Gurule Jr
Mar 16, 2017
Great facility, clean, secure.
Great storage facility, clean, secure, we are very impressed.
Sep 16, 2014
The manager at 1150 S Idalia St completely made up for the horrible customer service provided by the less competent manager of t
If you live in Aurora and need storage, make sure to reserve a unit at 1150 S Idalia St and avoid 1710 S Abilene St at all costs. I had originally set up a reservation at the latter, and one of their staff members cancelled it without my authorization. When I spoke with the manager the next day, he literally said, "Man that screws you huh?" and made no attempt to right the situation. After he gave me a customer service line that didn't work, I Googled the district manager's number and spoke with her. She came through, and helped me make a new reservation at the 1150 S Idalia St location. The manager at this location was very helpful, and between her and the DM, everything was taken care of. 5 Stars to the DM and the manager of Idalia.
May 07, 2014
I wish I felt that my belongings were safe from any danger
In the past few days I noticed there were mice dropping in my unit......I have ALL my belongings from my previous residence in the unit. M last storage was thru Cubesmart and compared to Public Storage the units structure, cleanliness, and safety are way different. My unit had huge oil/liquid spills on the floor (not cleaned at all bnefore my move in), the gaps between the cement and plywood are enormous, in fact there was already rat poison/bait in all corners of unit. Also the wall on back of unit doesn't sound like it would take very much to break thru/ enter as a mouse. I believe I'm over paying for this unit that is not up to my standards based on previous storage facilities.