May 06, 2019
Great Experience and customer service
great customer service, clean area
Apr 17, 2018
Very helpful for my special needs
I needed special storage forfamily photos. They were very helpful in helping me select the right unit.
Sep 14, 2015
I called a number I got off the internet on Labor Day weekend and reserved a storage unit. Because I have AAA they said I would get the 1st month free and a $20 gift card. Well when I got there the attendant was a fill in and said that he knew about the AAA discount but nothing about the gift card and if I came back the next day (Sunday) the person there would know more about it and there might be other specials I qualify for.... So, I went back the next day and the attendant was again, a fill in, but he didn't know about the AAA discount or the gift card..... so he called someone at another store and then said he could do the discount for the first month free but the gift card was not from them. I told him that I called late and got a service that found a storage near me.... than he said maybe it was from your company. I got checked in and there was a lock on the storage unit and I said I would come back later and he said he would have the lock off by the time I returned. When I did return the lock was off and I saw how small the unit was (I thought it would be big enough )
So I called bright and early the next morning to ask if I could move into a larger unit and the girl on the phone was delightful and said it would be no problem, she took care of everything for me. and when I came in at lunch time to do the paperwork she was also very knowledgeable and professional.
I think if you make arrangements and reservations for another company they need to be aware of what the customer expects so everyone is on the same page.... you know.... so they have the answers and no one feels confused.
May 03, 2015
Friendly, clean and secure.
When showing the unit, it was determined that the lightbulb was out. When I moved my things in, it had not been replaced. So, therefore, I had to move in, literally, in the dark.
Mar 05, 2015
easy and quick
Jan 07, 2015
Jill is fantastic.
Aug 25, 2014
I am very pleased with your facility and would recommend it to others. The only thing I would suggest is adding more carts. I had the experience of all the carts being used when I needed to unload. Also, I wish I had a light inside my storage unit.
Aug 15, 2014
So Happy to be here
We went looking for storage units and found PLENTY. The ones close to Seattle were hugely expensive and we were advised to look further afield. Looking in Auburn we found Jill at Auburn Express Storage to be so helpful and real, she went out of her way to assist even though I had some wrong details. On moving in I met another tenant who confirmed Jill's comments that in his experience we are like a large family. The 40 minute drive from Seattle to the unit is worth it when I can experience the helpful nature of real people who care about the tenants and manage the facility so well.
Thank you Jill, its all down to the excellent customer service you provided.
Aug 01, 2014
Nov 26, 2013
good overall, friendly service
Jan 13, 2013
Moved in around Sept 2012. Facility is clean, they supply carts to haul items up elevator and have a light inside unit, which are all great. Price is also great. Have a great monthly rent and when moved in was given a great deal for first month on top of that. But while moving in I did not push the latch 100% in; my lock was locked so appeared locked but was not (which I did not know). As a result I had some items stolen! Was just a few items but still bothers me! Breaks my heart to hear some people here lost everything and personal items!! Mine had to be either an inside job or someone that has unit on same floor and happen to walk by and see my latch was not pushed all the way...which you cannot really tell unless you are looking for it. Managers did email me few days later to tell me they saw my latch was not fully pushed in and therefore my unit was not locked;they also provide a log list, so I could pin down when I did not fully latch it. I went and fully locked my unit. Few days after that I would ask managers if my unit had been opened and to double check my latch/lock, which they did. Now if I go there I triple check my latch and have not had issues since. So if you rent here be sure you latch all the way as there is a thief hitting this place!
Dec 06, 2012
Nov 13, 2012
MULTPLE BURGLARIES REPORTED FROM HERE
DO NOT TRUST THIS STORAGE!!! NUMEROUS BURGLARIES REPORTED WITHIN THE PAST YEAR FROM THIS COMPANY ON RECORD FROM THE AUBURN POLICE DEPT. All our belongings taken from our storage, including boxes labeled with memories from a family member who passed away a few years ago were taken. Employees reported that they attempted to contact primary phone number for us on file regarding possible burglary. The staff NEVER contacted us by phone nor did they ever attempt to try the secondary person on file as backup contact person. We did not discover our storage robbed UNTIL WE PERSONALLY WENT THERE. Another customer who was overseas, found out all their belongings were COMPLETELY TAKEN. The thieves did not leave a single thing behind. The staff will NOT help with attempting to recover your belongings. DO NOT TRUST THEM! Their personal website shows "ratings and reviews" from previous customers...average rating 4.5 stars. COMPLETELY INACCURATE! They took out the option to add new reviews since May 2012. That is during the time a lot of burglaries occured. They are trying to hide their incompentency!
Sep 26, 2012
I have been to a few different storage units and this one is at the top of the list for this area. They take really great care of their units and are really friendly and helpful. I was so satisfied with this company that I have been advising friends and family to come here.
Sep 12, 2012
Excellent storage, wonderful experience
Awesome experience obtaining a storage unit. Very helpful and friendly staff (Jill is superior!)