Aug 19, 2021
My experience started off rocky but Natasha & Alphonso turned tht negative into a VERY positive & satisfying experience.
May 25, 2021
the storage is right what i needed
the price is great, the unit itself is clean, and overall itâs a good storage
Apr 25, 2021
Very great service
The manager Dennis was very helpful and quick with the service.
Dennis M McCall
Apr 06, 2021
Greeeeaaattttt Experience !!!!
My move took 3 days and a few trips to Life Storage it was extremely stressful not knowing exactly how much stuff I had until I packed it all up. Dennis at Life Storage made my life allot simpler. First I reserved a 5'X 10' online, then when I got to the facility Dennis helped me to downgrade it to a 5'X 5' because online they don't tell you about the addition $14 - $16 monthly insurance charge on top of the monthly fee. Then the next day when the movers came, their entire truck was filled and I still had things left so I felt I needed an additional 5'X 5' unit which Dennis found me one close to the first unit. The move took all day until about 3:30pm and I called Life Storage to ask what time they close and Dennis answered and told me 4pm. I was in the middle of moving things in my personal vehicle and told Dennis I couldn't make it there until 4:15pm to pick up the Life Storage Van I reserved. Dennis stayed late just to make sure I was able to get the Van. The next day I was able to combine the contents of my 1st storage unit into my second unit and Dennis helped me to cancel the first unit.
Dennis went above and beyond what was required from his job to ensure my accommodation needs were met. Dennis definitely portrayed exemplary customer service skills and I will definitely recommend anyone moving to the Alexandria area to give Life Storage a call if they are in need of storage. Thank you Dennis, its people like you that define the term "Customer Satisfaction."
Mar 23, 2021
I could not use the elevator. It has a very narrow door (not a freight elevator) in a very narrow corridor. It does not stay open and closes every 5 seconds. There's no way you can move big pieces of furniture using this elevator. The numbering outside is very confusing, it only lists the numbers on the first floor, not the second floor. We spent 10 minutes walking through every door of the building and going on to the second floor looking for our unit.
Feb 14, 2021
Pretty Good Self Storage
The place has good service and plenty of people to help you out. The storage building themselves could use some work. The elevator had no lights and the lights in the units themselves didnât work, but the place does the job in storing things.
Feb 01, 2021
Great prices and sufficient space
Jan 19, 2021
Staffs are very helpful, and great !
Mary is such a wonderful person who was very helpful in showing me the facility and helping me by pushing the cart for me and unloading my staff from the cart for me! She helped me in explaining how to pack my things and good in direction! Thank you Mary!
Aug 24, 2020
Lady at checkin was very helpful
Lady at checkin was very nice
Jun 09, 2020
The lady at the front desk is a blessing to this business. They are lucky to have such a great woman with amazing people skills.
May 26, 2020
Easy and simple to reserve and the price was excellent.
I needed temporary storage for a few months for cheap and this was perfect. Easy to reserve, pay, and the unit was clean.
May 17, 2020
Good price, nice people
Nice customer service, good amount of storage for the price. Much better than the city of Alexandria.
May 02, 2020
It was really straightforward and I didnât need to meet someone in person
I did the paperwork online. Super easy and straightforward. All I needed to do was show up and move my stuff in.
May 02, 2020
Bad First Impression
My storage unit clearly was a mess and was not properly inspected prior to me moving in. It had trash and broken glass scattered everywhere. I had to buy a broom and sweep it all out myself since the office wasn't open at the time.
I brought this issue to the property office attention that day when they did opened and not even a simple apology was offered.
My recommendation to future renters is to inspect your storage unit during normal business hours and document it to avoid all the stress and wasted time on move in day.
Apr 17, 2020
not clean but staff helpful
not clean but staff helpful. light did not work at first
Dec 24, 2019
Easy access and quick service
Simple and quick- got my unit in 1 day . Glad I picked this place
Oct 28, 2019
Comfortable area and kind staff
The experience has gone well so far.
Oct 01, 2019
Five stars. Great facility, great customer service. Very convenient
Sep 16, 2019
Great customer service and super professional!
Great location- super convenient. Clean, safe and great employees here!! Very helpful and welcoming!
Jun 03, 2019
Professional, knowledgeable and Courteous
Would highly recommend this location because of the wonderful customer service.
Jan 29, 2019
Albert was awesome. The property is clean and well maintained.
The location is clean and very accessible. The staff is courteous and helpful. The rate is very competitive, better than most. I moved my items from a Public Storage close to my home to this Life Storage, which is farther away. I'm happy that I made the move to Life Storage.
Jan 01, 2019
I completed the paperwork ahead of time online, so the entire process from walking in the door to seeing the unit and leaving only took about 15 minutes. Albert was super nice and helpful, the grounds are clean and accessible, and the price canât be beat!
Dec 06, 2018
I love the convenience of this place being 24 hours
Conveniently located off the highway easy-to-access friendly staff it storage facility seems very secure
Nov 18, 2018
Great price!! Quick and easy move in
Great price!! Quick and easy move in. Great customer service. Will definitely recommend in the future
Nov 08, 2018
Excellent price, friendly staff
Excellent price, friendly staff!!!!
Oct 01, 2018
Helpful staff and easy move in.
Move in was easy. Staff were helpful. Best price for proximity option we could find.
Sep 19, 2018
Albert Charles is a true asset to Life Storage! Exceptional!
Albert Charles is a true customer service professional!
Aug 29, 2018
It was a quick process and loved the idea of me saving time and money by filling out my paperwork online.
Aug 21, 2018
Great prices, friendly staff.
Great prices, friendly staff. I really appreciate the convenience of the use of their moving van during my move, it was greatly appreciated.
Aug 15, 2018
Everything was great. It was a little warm in the storage units but theyâre not climate controlled so it was expected.
Jul 09, 2018
Great unit, easy to get to. Quick registration.
Nice clean units and easy access.
May 31, 2018
Affordable price , great location, excellent service!
You canât beat this price from what Iâve researched! As an added bonus you get to rent the van/truck for free especially if you are under 25 miles and all you have to do is make sure fuel is back on full. The best part of it was the customer service . Brittany the store manager was awesome she answered all my questions and was very accommodating! I definitely recommend the Alexandria location. Thank you life storage!
May 14, 2018
I canât say enough about how amazing this company is. From the first phone call wish Lisa who answered all my questions to Albert who got me settled in. Friendly staff all away and made everything easy. Will recommend to friends and use again!
May 14, 2018
Great Customer Service! Very Clean facility. Great pricing.
The customer service representative that I checked in with "Aldo Gutierrez" was very knowledgeable, made sure he took me through all the steps to ensure I knew how to use all the things in the facility that I needed. He also went with me through all the codes to enter and leave the facility. He just had overall great customer service and because of service like his I highly recommend this facility. I really appreciate the time he took to make sure I knew how to use the lock I purchased and ensuring I could do everything on my own when I return. 5 ***** Stars! The facility is very clean as well and the pricing was great compared to other storage units.
Feb 12, 2018
Convenient and reliable
The service here is great. We had no issues with viewing the facility beforehand and access. The pricing is straightforward and affordable with convenient 24hr entry. Our unit is on the second floor and we has no problems getting our things there
Feb 03, 2018
Poor lighting (none in stairwell) and security issue with my unit.
The security and lighting issues are a problem and I now need to find another unit to move to.
Oct 26, 2017
Life over Uhual any day!
It's a bargain, especially with the use of the moving van. It was the deciding factor when considering using uhual for storage and renting their truck..
Aug 17, 2017
Nice place to keep my belongings.
The staff are helpful and greet me with a positive attitude. The storage space is great and located near elevator. I feel confident leaving my things there.
Jun 04, 2017
Stellar for the Price
I am moving out of state and was impressed with the location and customer service for the price. My 5X10 unit is on the second floor and there are two steps to get to the unit itself, which can seem like and inconvenience but it is really not a big deal. I am most impressed with the fact that they land you a truck for moving, one time, for free! This made my move super easy! I highly recommend them!
May 23, 2017
Great Customer Service, Easy to Access, 24/7 service, Easy Move In
Great customer service from the woman working the front desk, facilities as clean as can be expected, easy to book and move in within a few days. Convenient trolleys for moving goods and excellent locks on sale in office. Fully satisfied with the experience.
Feb 01, 2017
Just enough to store what you have
The place isn't too bad, and the service is great! I was able to fit what I had in the 5' x 5'.
Oct 18, 2016
Good size, price okay, unit doesn't have a light?
Please, add a light to the units. I needed one and had to use an iPhone strobe light. It was very frustrating.
Apr 14, 2016
good value and location
I would rate this facility 4.5 stars out of 5 overall. They lose a half star due to the lack of a "ramp" on the doors leading into the facility. Instead it is a ledge which is difficult to get over with a dolly when moving boxes from the truck into the facility. On my first visit, I had to unload the hand cart in order to get over the ledge. Now I have learned to place the hand cart inside of the door and then load it so I don't have to push a loaded hand cart over the ledge which can be difficult to do.
Mar 19, 2016
Excellent customer service
The manager was very helpful. Showed me a few units. She still honored the online pricen even after I chose a different unit than what I have reserved.
Mar 18, 2016
Excellent customer service !!!
Mar 04, 2016
Super helpful and friendly staff!
Jan 28, 2016
The customer service is not the greatest. More interested in talking to each other than helping the customers. Not a smile noticed, they must like their job.
Jan 24, 2016
Price is right, customer service is not so much.
The office staff was not the most friendly. My first time going there after I had rented the storage unit, the office was open and my understanding is that the gate would be opened for us. So I got out of my vehicle and went inside, 2 people were having a conversation among themselves and it took a moment for them to realize I was there. I asked if they could open the gate, the gentleman pointed out the door at the keypad and just as I got to the key pad it automatically opened. Waste of time!
May 10, 2015
I choose this one because it was the cheapest. Move-in was smooth, except I was forced into buying a $10 lock, since they didn't tell me I needed one beforehand.
Jan 14, 2015
The girl who helped me was wonderful! She helped me with the leasing process from start to finish. We were freezing and exhausted from moving for 10 hours and she offered us water! I was pleased with my experience.
Nov 01, 2014
It is easy to use but somewhat unsecured.
They have good rate thru sparefoot, but i didn't know i need my won lock and homeowners insurance.
It will be really helpful if you provide those kind of information so we can be ready beforehand.
Nov 01, 2014
Good for anyone who needs a space for extra boxes and furniture. Its off any main roads and hidden so I don't assume it is targeted much for theft or vandalism.
Oct 06, 2014
Need quick easy storage spot.
Aug 24, 2014
It was decent.
Jun 08, 2014
Good Facility, Easy Process
Had started at another storage place that sprung an insurance fee ($12/mo) on me at sign-up. I deferred and kept looking, calling UBs and eventually renting a larger, humidity controlled unit for less than the smaller, no humidity control at the first place.
UBs also needed insurance, but was willing to let me bring in a copy of my homeowners policy to satisfy requirement.
Good clean facility and easy, nice people to work with. Happy we chose it.
Jan 21, 2014
Easy Process, just make sure you have home owners/renter's insurance or they charge extra
Easy process. Showed up and filled out paperwork pretty quickly. The only issue is that you have to have home owner's insurance or renter's insurance or they charge extra. They require insurance either way.
Other than that, we got the unit we reserved and quickly moved in. Great service and friendly staff.
Oct 02, 2013
Very helpful customer service and staff.
Sep 22, 2013
Reserved a 5x5 on the phone Saturday get a call the next day after we had loaded up the truck that our particular unit is on the 2nd floor w/ no elevator but stairs. Not what we confirmed on Saturday. Bad business tactics.
Ended up saying "NO thanks" and went elsewhere.
When we complained they offered to "allow us to trade up" but of course and a higher price. SHADY BAIT and SWITCH TACTICS. They have good prices but you will prob never get the "one left" unit that they have for the lowest price.
Sep 17, 2013
Aug 06, 2013
The facility representative was perhaps the nicest person I've met this month, and very helpful and prompt. The security is surprisingly thorough as well: when I initially installed my padlock, I put it on the wrong rung of the door by accident so that it could be opened; within 12 hours, the facility called me to inform me that it was insecure and that I should come fix it.
Aug 01, 2013
Jul 09, 2013
No elevators to access smaller units and that is not indicated on the website.
Feb 25, 2012
IIt would have been very helpful to know that the facility did not have elevators. Also, I needed more ID than informed of and there was no internet service. My initial arrival got off to a very bad start, but got better by the end.