Fabulous service, location & storage!
StorQuest exceeded my expectations! Ask for Kris Aarsheim. Very knowledgeable. Great follow-up, and super friendly.

It would be nice if step ladders were provided and the scissor list table be repaired

Personnel Make the Difference
I am not a big fan of the "William Warren Way" of corporate management of storage facilities... I have three other large lockers at another location and can see the difference in the way the facilities are managed... The thing that has kept me at Storquest is the people "on the ground" who do a terrific job working their way through the corporate structure and personalizing the relationship... Through many personnel changes over the years there have been high caliber people on site that are able to maintain a standard to offset the seemingly questionable rent increases and dysfunction of the phone and computer system... Without them I would have left Storquest a long time ago...

Good if not great place to store wine
I found staff to be very helpful and work with me, including signing up for an entire year. Wine storage has been kept to temperature with no thought of any security issues. My only knock is that the alarm goes off (it is VERY loud) somethimes within facility even if proper code is entered. I would definitely recommend it.

Storage unit rates too hig!
In the years that I have rented from StorQuest the biggest concern for me has to watch this business go crazy in recent years with rate increases. It has gotten excessive and it is the biggest negative about StorQuest.

Wine storage
I think this is a well-run facility with good personnel. The climate control has always seemed ideal when I've visited (about once a month) and no knowledge of power failures. The price is excellent compared to other wine storage places, as is the location near 101. The security appears comprehensive and easy to navigate. There are always dollies and carts to use. The wine area has a nice decorative touch. The staff person present has always been friendly and helpful.

I wanted to store 15 cases of fine wine. The storage capacity for PROPERLY cased wine does not include cardboard boxes with cardboard dividers, so the idea that properly cased wine will fir in the storage space provided is an illusion. It really takes three times the space than is advertised. So one needs to understand that. The folks at the store really don't know wine. They are in the storage sales business. So be forewarned. Also, I tried to pay for a year in advance and that was a problem. I had my agent do the work for me, and the ability to pay was VERY difficult. I would recommend this facility only b because it exists, not that it is easy to deal with, or the staff knows wine and capacities.

Manager's Response:

Mr. Bromma,

I can understand your frustration with the situation. We are sorry that this did not work out for you as we failed to communicate to you that the wood cases and Styrofoam shippers are not the standard cases we used to determine the size of our units. Normally we would like to have the customer see the unit and ensure that it will meet your needs. As I understand, with your broken leg we were unable to go through this normal process. We did attempt to meet your needs but have obviously fallen short of your expectations. I apologize for not accurately conveying the need for a larger unit and instead attempted to fit you into a smaller unit based solely on the parameters given to us in your emails. I do sincerely apologize for any inconvenience and hope that the rest of your stay will allow us to prove to you our desire to meet your needs.

-Kris Aarsheim (Property Manager)