After you sign, customer service takes a BIG dive!
Office staff was so wonderful at first (in order to get the sale of course). I was impressed with how knowledgeable all staff were - all my questions were answered;they were proud to work there and to be so knowledgeable. AND THEN, come to find out I had been given contradictory info from the leasing "specialist" and manager. Both told me not to listen to the other because they were not as knowledgeable. This happened more than a couple of times on different subjects. This is usually the cust service attitude takes a dive. My bad was I asked an employee vs. reading the fine print. Turns out neither one of them gave me correct information AND any info an employee gives you is overridden by the fine print! Silly me for thinking an employee could give me accurate information!!

After you sign, customer service takes a BIG dive!
Office staff was so wonderful at first (in order to get the sale of course). I was impressed with how knowledgeable all staff were - all my questions were answered;they were proud to work there and to be so knowledgeable. AND THEN, come to find out I had been given contradictory info from the leasing "specialist" and manager. Both told me not to listen to the other because they were not as knowledgeable. This happened more than a couple of times on different subjects. This is usually the cust service attitude takes a dive. My bad was I asked an employee vs. reading the fine print. Turns out neither one of them gave me correct information AND any info an employee gives you is overridden by the fine print! Silly me for thinking an employee could give me accurate information!!

GREAT DEAL & CUSTOMER SERVICE
I made an online reservation and Brian called me less than ten minutes later. Joe in the office was incredibly helpful when I went in. I shopped around quite a bit in this area. Price was excellent and the facility is spotless. The paperwork took more than five minutes but it was very reasonable. Five minutes is unrealistic.

Excellent Customer Service
I have rented storage units before and renting from San Juan Self Storage was very easy and the staff were very knowledgeable and helpful!!