We recently moved into a new apartment which was smaller than our previous one. Needing a place to store some of our belongings, I found this place online and reserved a space. The next morning the manager called and arranged a meeting to view the space. When we arrived, the manager was very helpful and answered all of our questions. We paid for a 5' x 5' space. The next day, I realized that we needed more room and called to inquire about switching to a 5' x 10'. The change was made with no problem. When we brought our things to the facility, the manager came out and showed me where to park. When we were done, he helped guide me as I backed the truck out into the street. Outstanding customer service. The price is a little high, but that is the norm in San Diego. Definitely recommend.