Tia Leonard
Mar 06, 2022
Fast, easy and thorough information
Customer service was excellent.
Recommended: Yes
William Lewis
Mar 04, 2022
Great service and price!
Great price and service. The rep that I dealt with walked me around the facility and showed me the best way to get in and maneuver a large vehicle. Really great experience.
Recommended: Yes
Vanessa Hardaway
May 17, 2021
Customer Service was OUTSTANDING and the Premises nicely maintained.
This location and the Customer service is worth me taking this time to Commend them for their Quality and OUTSTANDING service and assistance.
Recommended: Yes
Felecia L. Manns
Apr 15, 2021
Accessible and within my usual route of travel
I appreciate Coryn who is very new to the job. However, she was thorough and attentive to my needs. She was confident and her attention to detail was exemplary. This young lady was so professional but personable. She listens and works to help you feel positive about renting from this facility.
Recommended: Yes
Linwood Williams
Apr 11, 2021
Great staff easy to work with.
management team supportive understanding patient creating a environment of peace In trying times and changing living arrangements . Units easy to get too,. Plenty of light and security cameras thru- out. Grounds kept clean. Over ALL, this location is Great!!!!
Recommended: Yes
Teri
Apr 10, 2021
Great!
Clean, easy access and good customer service
Recommended: Yes
George Thomas
Nov 23, 2020
I would recommend you guys to anyone
Amanda is great to work with. She and her associate made the transfer very pleasant and easy
Recommended: Yes
Walter Jones
Nov 22, 2020
It's a nice place
The service and the facility was good
Recommended: Yes
Ebony
Oct 19, 2020
Great customer service
Great customer service received from staff.
Recommended: Yes
Shannon
Aug 18, 2020
Great place
I feel secure in leaving my stuff here
Recommended: Yes
Ebony
Jul 20, 2020
Good customer service
Good customer service and good price point.
Recommended: Yes
Jennifer
May 20, 2020
Very Nice Place
The staff is friendly and courteous, the facility is clean, and the price is decent. They have special discounts available.
Recommended: Yes
Teri
Apr 25, 2020
Clean, efficient, friendly
In this time of Covid 19 Pandemic, we greatly appreciated the extra care taken by employee to make us feel safe while inspecting a unit and registering for a 4 month (maybe longer) rental. The facility was just 3 miles from our house, was super clean, organized and the employee was wonderful! Friendly, articulate and very organized her her paperwork and information to share with us.
Recommended: Yes
Teri
Apr 23, 2020
Clean and highly organized
Employee wore face mask and spoke with us thru mail slot in glass door until time to sign paperwork. In these trying times we felt safe and greatly appreciated her professionalism! Articulate and nice person and very clean facility. Much appreciation
Recommended: Yes
Keisha
Apr 14, 2019
Just what I needed
I am so thankful I found this unit. The price is great, the manager on site is very kind and friendly, and the unit is very clean.
Recommended: Yes
Dixie Reinhardt
Apr 09, 2019
Very happy with my entire experience!
I've been doing shows in Richmond for several years. I had to find a good small, affordable locker space to leave my displays, garment racks, and some inventory so that I didn't have to continually ship it down and ship it back to New York every time I needed it. Richmond Raceway storage is so convenient to where I need these items to be, whether I have have a show at Richmond Raceway or one of the local schools or churches. Everyone I talked to on the phone (starting with Oscar who told me about the space before I even saw it) to Amanda and Yanque were all really nice, and made me feel very comfortable about how thorough everyone is who I'd be working with. The facility itself is clean, new, easy to access, and the right price. I rented the smallest size--- 5' x 5' x 8' which easily holds everything I use.
Thanks to everyone for a great space, great people and a great relief to not have to ship it back or forth anymore, and to finally have more space in my small city apartment! :-)
Recommended: Yes
Autumn mendoker
May 23, 2018
Satisfied
The place is clean and convenient.The 10x10 was a bit deceiving.Upon opening I was concerned our stuff wouldn't fit but We were able to fit the items from a 15' uhaul and still have a bit of room left. The price did go up from the quoted reservation price by 5$.All in all I would use this location again.
Recommended: Yes
TIMOTHY
Apr 26, 2018
GREAT CS
If you have ever rented a storage unit anywhere, then you know that the contracts, conditions and stipulations can drive you crazy. The staff at AAAA Laburnum did a fantastic job of explaining things to me. That convinced me to rent. Then, they did great job of directing me about how to best utilize my unit
Recommended: Yes
TIMOTHY
Apr 02, 2018
Great location. Clean facility. Decent hours.
Great customer service on inquiry visit so I sighed up. Shamika was my agent. She did a great job. I am leaving UHAUL at the diamond due to unacceptable customer service. I hope this works out. Not as great location, but lots of positive factors including the price
Recommended: Yes
Meagan
Nov 24, 2017
Excellent facility!
Checking in was quick and thorough. Our unit was clean and ready for move in. The process of renting a storage unit with the Laburnum Racetrack self storage and moving company was by far the easiest part of our cross country move!
Recommended: Yes
Willie
Nov 10, 2017
Absolutely Pleasant
This is a great facility. Staff are a great representation of what customer service should be. Very knowledgeable of company policy and able to give on the spot answers to all questions. Flexibility and willingness to work with customers issues are just a few of traits the makes this place great for business.
Just a few words from a highly satisfied customers.
Blessings and Happy Holidays
Recommended: Yes
Stephanie
Jul 23, 2017
Efficient, helpful and accommodating
I had a sudden move that was driving the family crazy. Being the summer time in Richmond, a lot of storage units were taken up. We had to try and move a 4 bed house into 5×10 units. The staff say us struggling and upgraded us to a huge unit for just 30 dollara extra. Really great place with nice staff!
Recommended: Yes
L
Jul 04, 2017
Easy process
Good customer service, easy process, quick move in, payment options, it was simple.
Recommended: Yes
angelica
Jun 23, 2017
Smooth transition
The receptionist was nice and very helpful.
Recommended: Yes
L
Jun 20, 2017
Quick
Friendly, quick and easy process, lots of options
Recommended: Yes
Hilary
May 07, 2017
Easy Signup
Super easy and quick sign up, Amanda was very helpful
Recommended: Yes
Josh
Mar 29, 2017
Easy check-in. Very friendly staff. Clean facility.
Everything was better than expected. Highly recommend!
Recommended: Yes
Cherita
Feb 22, 2017
Great first time experience
Great deals, great fast prompt customer service,
Recommended: Yes
Catherine
Jan 10, 2017
Great service and price
Great Customer service at the front desk and the prices were very good. And the storage facilities are very clean
Recommended: Yes
Jason
Nov 02, 2016
very nice staff
Clean and spacious. would recommend
Recommended: Yes
Joann
Oct 12, 2016
Ye I would recommend a friend
Storage very nice and clean , as well as people there very nice and friendly.
Recommended: Yes
Lozell
Oct 03, 2016
Clean
Great front desk service! Very please with the information provided by the front desk clerk. She was very efficient and knew the company's policy & procedures very well!
Recommended: Yes
Laura
Sep 13, 2016
Good and fast
Helpful staff. Very cordial and polite. Very professional
Recommended: Yes
Angela Bell
Sep 06, 2016
Great Facility
Laburnum Racetrack Self-Storage is a nice facility. When I came in to rent my unit, I was greeted warmly, and treated with the best customer service. The representative took her time to explain everything to me, and ensure I had the best unit possible to meet my needs. When I left, I was satisfied with my unit, and felt confident that I had made the right choice renting with Laburnum Racetrack Self Storage!
Recommended: Yes
Kellie
Aug 31, 2016
Friendly staff, clean facility!
I couldn't have chosen a better storage facility! Magement is really nice and the property is really clean!
Recommended: Yes
Logan
Jul 26, 2016
Clean, affordable
Very clean place, brand new facility. Staff is nice.
Recommended: Yes
Andrew
Jul 10, 2016
The staff is very nice and helpful. The units were clean and easy to get to for loading and unloading. There are carts available to help move things in the buildings.
Recommended: Yes
Diamond
Jul 09, 2016
Awesome
Well I'm just started using the storage space but so far so good.
Recommended: Yes
Lara
Jun 25, 2016
Friendly and easy move-in
Everyone was welcoming and friendly. We had a quick and easy move-in process, and I'm not worried about our belongings staying safe.
Recommended: Yes
anita
May 28, 2016
Good service
Good employees and customer service
Recommended: Yes
anita
May 26, 2016
Very clean
Friendly staff, though i had to use free month during reservationjQuery111009716863834965541_1464296263702 Assumed free month would be upon move in date.
Recommended: No
anita
May 26, 2016
Very clean
Friendly staff, though i had to use free month during reservationjQuery111009716863834965541_1464296263702 Assumed free month would be upon move in date.
Recommended: No
Nigeria
May 17, 2016
As far as i seen this is s nice place to store things
Everyone should go and put their things and this place
Recommended: Yes
Floyd
Apr 30, 2016
Steve the representative was awesome!!!!
After checking on several facilities we decided on this location and we couldnt have picked a better facility. From the moment we walked in we felt the professionalism and customer service. Steve explained everything to us and gave us options and recommendations for our daughters belongings. After a bad experience last year with another facility it was welcoming to have an excellent experience this time. My daughter will definitely be recommending this facility to all her college friends.
Recommended: Yes
rajaun
Apr 23, 2016
Great place!!
Great place to recommend. ..great customer service....I'm very satisfied.
Recommended: Yes
Aretha
Apr 19, 2016
wonderful
Wonderful an the people were really noce
Recommended: Yes
Nicole
Apr 08, 2016
Recommended: Yes
nicole
Apr 04, 2016
Great. Efficient and hassle free.
Easy process. Convienent location and very helpful staff
Recommended: Yes
CAROYLN
Mar 31, 2016
Recommended: Yes
Judy
Jan 09, 2016
Very nice facility.
Very nice facility. Would recommend it highly.
Recommended: Yes
Susan
Oct 15, 2015
The manager was awesome. Very friendly and efficient. the property was very clean and well lit.
Recommended: Yes
Valerie
Sep 30, 2015
Very quick paperwork allowed me to move in right away!
The customer service at this facility was excellent and I got the first carload of stuff into my unit within 30 minutes of arriving ! Very clean facility
Recommended: Yes
Tiarah dalton
Sep 10, 2015
Its very convenient
Good customer service happy people close to where i use to live and moved to
Recommended: Yes
Nicholas
Sep 07, 2015
very friendly staff, quick and fast move in.
Recommended: Yes
John
Aug 26, 2015
I love excellent service and pricing
Recommended: Yes
Desiree
Jun 20, 2015
Wonderful....very pleasant employee.
Recommended: Yes
Naquay
May 23, 2015
great clean storages
easy and convenient to move load n unload.
Recommended: Yes
Staci
May 13, 2015
I loved the representative. She explained everything very well.
The unit was very spacious, so we could fit everything we needed in it without breaking the bank. I thought everything was set up very well.
Recommended: Yes
Jason
May 12, 2015
Great.
Your staff is lovely. I think your facilities are very clean and well kept. The price left a little to be desired but it will do.
Recommended: Yes
james
Sep 04, 2014
great place clerk very helpful
Recommended: Yes
Sana
Jun 14, 2014
nice and friendly. thanks
Recommended: Yes
