High priced small unit
Very high price for a small, 5X5. I was quoted $50 on the phone, and even though I followed the directive on the website to ask about the web special, the young woman who answered to phone gave me no response to my query about the web special. Instead, she just said, in voice hard to hear, sounding like a little girl, "$50 a month. Does that work for you?" No, it doesn't work for me. I previously had a slightly larger unit in Tempe, AZ, part of the Phoenix metro, also with urban pricing, for $28 a month. Also, this young lady made a very poor impression on answering the phone. That barely audible little girl voice does nothing to instill confidence or create a sense of customer service. What gives? I won't be doing business with this company, based largely on the poor phone answering and the price.

High priced small unit
Very high price for a small, 5X5. I was quoted $50 on the phone, and even though I followed the directive on the website to ask about the web special, the young woman who answered to phone gave me no response to my query about the web special. Instead, she just said, in voice hard to hear, sounding like a little girl, "$50 a month. Does that work for you?" No, it doesn't work for me. I previously had a slightly larger unit in Tempe, AZ, part of the Phoenix metro, also with urban pricing, for $28 a month. Also, this young lady made a very poor impression on answering the phone. That barely audible little girl voice does nothing to instill confidence or create a sense of customer service. What gives? I won't be doing business with this company, based largely on the poor phone answering and the price.

Great facility and staff
Point Richmond Self Storage is a very clean, new facility with very friendly, accommodating staff. I found the prices to be very competitive, hours of accessibility are great.