The staff at Uncle Bob's storage was extremely helpful. They went over everything in the contract, and the free truck for move-in was absolutely free!! You have to leave a deposit, but I was refunded the entire deposit when the truck was returned. They make sure you understand any possible charges for mileage, (over 25 mi), additional day, gas and cleaning of the truck. The staff also said that water and air conditioning are available in the office if needed, along with a restroom. A perfect experience. Would definitely recommend.