Chuck
Aug 20, 2023
Great location for me
I chose this facility because it is close to my old house and close to where I hope to live. Leaving the facility and making a left turn onto Martin Way can be a challenge. I have a 10x5 unit and I can drive my car right to the unit for easy loading and unloading.
Recommended: Yes
Randy
Nov 20, 2022
Clean & secure.
For an older storage unit, it is clean with a freshly painted floor. Security appears to be strong with fence, gates, cameras and a live in on premises person.
Recommended: Yes
Rebekah Johnson
Aug 24, 2022
Fast, easy, and great customer service.
The employee was very polite, efficient, and only took a few minutes for the paperwork. I would definitely recommend this place to a friend.
Recommended: Yes
Tim O.
Jul 19, 2021
Staff is very friendly and helpful!
I believe this storage facility has the customers best interest at heart. Here is 1 example; I'm legally blind. And while the truck was being unloaded a member of the staff took the time to make sure I understood what I was signing before I signed anything. Even though I had family with me, I thought it was a nice touch that she took the extra time to make sure I was comfortable.
Recommended: Yes
Jackie
May 23, 2021
Okay
I think this facility is very nice but I am disappointed that we have to personally go to the office every month to pay and they don’t send reminders or have online bill pay.
Recommended: Yes
Neesa
Mar 15, 2021
easy. friendly. Simple.
I believe in Customer Service. The lady in the office Stacy made everything simple. Super Friendly. Service with confidence and a smile. They are nothing super fancy. but I just need to store my stuff... no elaborate extra fees or stress and I like that!
Recommended: Yes
JASON
Feb 17, 2021
Outstanding service!
Diane is an angel! I loved every second of working with her on the phone and in person. She explained everything to me clear as day and made me feel comfortable with signing the lease agreements. No hassle, worry free experience. I also love how convenient both locations are off the main road. Thank you Dianne and Storageland Hawks Prairie!
Recommended: Yes
Kei
Feb 05, 2021
Awesome people
Great customer service very respectful and friendly
Recommended: Yes
Brent
Jan 05, 2020
Easy to get a unit.
I called to reserve a storage space, and in two hours had my paperwork done, a free lock, and had been to our new storage unit. I was amazed how nice the lady was in the office and that how easy it was to get a unit. I would recommend StorageLand!
Recommended: Yes
kathryn & Dennis
Nov 13, 2019
good staff and help
Other than the monthly price - good experience
Recommended: Yes
Melena
Oct 07, 2019
Great location - a little spooky
Great location, a little spooky in the evening with little lighting and cheap chain link fencing surrounding the space.
Recommended: Yes
Jake
Oct 02, 2019
Very friendly and easy to work with
Nice, clean and well priced. Easy to find and access. Friendly help as well
Recommended: Yes
Marcie
Aug 05, 2019
Overall good experience with good service a
Friendly staff, good prices and units are clean. Even got a free lock ЁЯШБ
Recommended: Yes
Christopher
Jul 28, 2019
Very easy to rent & move-in
Very flexible in terms of allowing you to move in and then go sign up for the unit. Very pleasant staff.
Recommended: Yes
Brian
Jun 25, 2019
Love the staff, very helpful and friendly.
Just joined and an impressed with helpful staff.
Recommended: Yes
Donald Hagle
Jun 09, 2019
The unit was half the price of other storage facilities
I highly recommend this storage facility. Easy access, no hidden fees, and great customer service
Recommended: Yes
Jody
May 23, 2019
AWESOME PLACE!!!
This place is very laid back. I was the maintenance man's first rental and he did great! I love how it's 24 access and there's a bathroom on site.
Recommended: Yes
Marcia Holden
Jan 06, 2019
quick service able to multi-task
quick and helpful with locating unit since it was not onsite. that was a little disturbing since I live between the two sites and was fully loaded and had to drive out of my way to pay for the storage before dropping the load off my truck.
Recommended: Yes
Carmen
Apr 09, 2018
Extremely good customer service
I wasn’t to thrilled with the price but honestly couldn’t even find one open in my hometown so I was just happy to find an open unit but the customer service is well worth it they were fast efficient and very friendly
Recommended: Yes
Dick
Oct 30, 2017
good place ...good people
Easy access .... clean unit ... great for my cross state move ... Thanks
Recommended: Yes
Valerie
Apr 04, 2017
Very friendly employees
I enjoyed dealing with Storageland. They helped me get my stuff in and out very fast. Paperwork was a breeze.
Recommended: Yes
Veronica
May 14, 2016
Great affordable storage
This storage unit is great. It was there when I needed it! Also the property management was excellent. Very attentive to customer needs. Thank you.
Recommended: Yes
Chelsea
Apr 07, 2016
Open gate during the day, but new clean units.
I love the price so I can't complain there. I kind of wish it were a keypad gated facility, but it should be alright. Units are nicely built and slightly elevated.
Recommended: Yes
Gena
Mar 10, 2016
Smaller units on the ouskirts of town
We just needed a space for a studio amount of boxes and small furniture. The unit we have is part of what looks like an addition to a more traditional looking group of larger storage units. So they filled up the extra space with rows of individual units similar to something you would buy at a home improvement store. That's totally fine. Area is gated. Unit is freshly painted and clean. So far so good.
Recommended: Yes
Rebecca
Mar 10, 2016
Confusion with how I was supposed to complete my reservation when I booked online. The representative at the office was very friendly, but was not familiar with the Hawks Pairie layout and was unaware that there were zip ties on the latches of the vacant units. This created a little challenge of getting into the unit.
Recommended: Yes
Rebecca
Mar 06, 2016
Friendly staff
Online reservation was confusing, it did not show that we needed to visit the Olympia location to complete our Hawks Prairie reservation.
Emily was very helpful and provided great customer service,
Recommended: Yes
Terry
Feb 15, 2016
Better communication. Lighting. Very kind people. Great price . ЁЯШДЁЯШГЁЯША
I only wish, going through a third party can be difficult. If you guys can adjust it a little, I would give five straw all the way. Lighting, hard to vet to my unit at night. Good security.
Recommended: Yes
Merry
Jan 27, 2016
Very helpful, professional, and affordable.
Very nice wonderful office staff. Quick and efficient. Very secure, video surveillance grounds.
Recommended: Yes
Darla Cherie Rhodes
Jan 20, 2016
The staff is terrific!!!
If it wasn't for the staff and how friendly and helpful they are, and promptly returning my messages, I probably wouldn't rent here again. For the unsecure, no staff lives on site and the little storage space they call an office sucks and no one is ever there. The amount of rent is too high for the unsecure location and the shabbiness of the storage units. Also I like to be able to get to my things any time I want and 7:00 am to 8:00pm doesn't do it for me!! I work during day and have to take care of my house duties and by the time thats done its close to 8:00 pm. But the Staff in the main office is great and so i will continue to store my things there!
Recommended: No
Merry
Jan 16, 2016
Very helpful, professional, and affordable.
Welcoming experience, efficient.
Recommended: Yes
Mark
Feb 10, 2015
Great
Recommended: Yes
Virginia
Jan 25, 2015
Clean unit's and very friendly and helpful staff
Staff is friendly and helpful , unit clean and was easy for large truck to get to, Door latch was hard to slide open and it needs a pull rope to close door down to high up for short people to reach. When reserving online and unit is not at office location, confirmation needs to inform no office there and you that you have to go to office before going to unit. Would feel more secure if someone lived on site. Overall is good and will recomend to others
Recommended: Yes
chris
Dec 18, 2014
Recommended: Yes
Theron Lochner
Dec 10, 2014
I would rent again.
While the online process didn't save any time at the office, the staff has been very friendly and helpful.
Recommended: Yes
Morgan
Dec 31, 2013
Very Friendly and helpful staff.
Recommended: Yes
Tracy Caldwell
Aug 28, 2013
Needs Cleaning after Vacated
I 'm having to move into a space that was dirty with trash on the floor of the unit. It wasn't swept out. So I will have to move items in and remove them to clean the floor.
Recommended: No
Stephanie
Jun 25, 2013
Very helpful and friendly. This was my first storage unit rental experience and she answered all of my questions and walked me through it without a hitch. Very nice and polite.
Recommended: Yes
