About CubeSmart Self Storage
Package Receipt
Item Storage & Retrieval
Printing, Copying & Faxing
Flexible Lease Terms
Payment Options
One-time administrative fee of $22.00 due at move-in
Insurance required (can use existing homeowners or purchase at the time of move-in)
24 hour access upon request*
Dollies/Handcarts Not Provided for Drive-up Accessible Units*
Customer Review
Poor initial customer service - ended up not renting
When we arrived at the storage facility the day before our scheduled move in to see the unit and complete the necessary paperwork, we were provided such poor customer service that we decided not to rent there afterall. Realizing that the office closed at 6 pm, we arrived at the office after work, at 5:30 pm, and instead of being warmed greeted, we were told by the woman in the office that they close at 6 and it takes 25 minutes to do paperwork. I told her that I know they close at 6 and that is why we were there at 5:30 so if it takes 25 minutes, we should have just enough time. It came across that this woman did not want to do a new lease this late in the day and it worried us that if we were receiving poor customer service before we even rented, what kind of service would we receive after we moved in so we decided to take our business elsewhere where we had a much more positive experience.
See all 2 reviews of CubeSmart Self Storage
Features
- Security Cameras
- Electronic Gate Access
- Fenced & Lighted
- Handcarts Available
Hours
Office Hours
| Sun | 11:00 AM - 3:00 PM |
|---|---|
| Mon | 9:30 AM - 6:00 PM |
| Tue | 9:30 AM - 6:00 PM |
| Wed | 9:30 AM - 6:00 PM |
| Thu | 9:30 AM - 6:00 PM |
| Fri | 9:30 AM - 6:00 PM |
| Sat | 8:30 AM - 5:00 PM |
Hours
Access Hours
| Sun | 6:00 AM - 10:00 PM |
|---|---|
| Mon | 6:00 AM - 10:00 PM |
| Tue | 6:00 AM - 10:00 PM |
| Wed | 6:00 AM - 10:00 PM |
| Thu | 6:00 AM - 10:00 PM |
| Fri | 6:00 AM - 10:00 PM |
| Sat | 6:00 AM - 10:00 PM |
Available Units by Price
11402 Cherokee Street, Northglenn, CO 80234
Customer Reviews of this Facility (2)
Poor initial customer service - ended up not renting
When we arrived at the storage facility the day before our scheduled move in to see the unit and complete the necessary paperwork, we were provided such poor customer service that we decided not to rent there afterall. Realizing that the office closed at 6 pm, we arrived at the office after work, at 5:30 pm, and instead of being warmed greeted, we were told by the woman in the office that they close at 6 and it takes 25 minutes to do paperwork. I told her that I know they close at 6 and that is why we were there at 5:30 so if it takes 25 minutes, we should have just enough time. It came across that this woman did not want to do a new lease this late in the day and it worried us that if we were receiving poor customer service before we even rented, what kind of service would we receive after we moved in so we decided to take our business elsewhere where we had a much more positive experience.
Excellent job. The service was top notch. The manager was friendly and very knowledgeable. Answered all questions. The unit was clean..Thanks for the great job.
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