Poor initial customer service - ended up not renting
When we arrived at the storage facility the day before our scheduled move in to see the unit and complete the necessary paperwork, we were provided such poor customer service that we decided not to rent there afterall. Realizing that the office closed at 6 pm, we arrived at the office after work, at 5:30 pm, and instead of being warmed greeted, we were told by the woman in the office that they close at 6 and it takes 25 minutes to do paperwork. I told her that I know they close at 6 and that is why we were there at 5:30 so if it takes 25 minutes, we should have just enough time. It came across that this woman did not want to do a new lease this late in the day and it worried us that if we were receiving poor customer service before we even rented, what kind of service would we receive after we moved in so we decided to take our business elsewhere where we had a much more positive experience.

Poor initial customer service - ended up not renting
When we arrived at the storage facility the day before our scheduled move in to see the unit and complete the necessary paperwork, we were provided such poor customer service that we decided not to rent there afterall. Realizing that the office closed at 6 pm, we arrived at the office after work, at 5:30 pm, and instead of being warmed greeted, we were told by the woman in the office that they close at 6 and it takes 25 minutes to do paperwork. I told her that I know they close at 6 and that is why we were there at 5:30 so if it takes 25 minutes, we should have just enough time. It came across that this woman did not want to do a new lease this late in the day and it worried us that if we were receiving poor customer service before we even rented, what kind of service would we receive after we moved in so we decided to take our business elsewhere where we had a much more positive experience.

Excellent job. The service was top notch. The manager was friendly and very knowledgeable. Answered all questions. The unit was clean..Thanks for the great job.