I reserved a unit online, then got a call on my move in date to remember to bring my id & a lock! Well with all the stress of moving, I drove 45 minutes to the storage unit and thought I forgot my id! Called the help line at the kiosk and they quickly resolved this problem so I didn't have to drive 45 mins one back to get my Id to drive 45 minutes again to finish my rental paperwork! They also had a lock I could purchase! Very great price and great customer service!