Megan Williams
May 10, 2023
College Storage
Overall a good experience. My only complaint is that there was no one in office when we got there but the QR code brought me to all the right steps. Couldn’t find a dolly cart to move my things but everything worked out alright.
Recommended: Yes
Miguel Hernandez
Mar 20, 2023
Tight to drive around
It was good for what I need it
More professional team is need. When they call me they sound bored and with a bad mood
Recommended: No
Monteja’ James
May 18, 2022
The units are priced slightly differently, but happy with my choice.
Overall, the customer service upon initial arrival was amazing. She was very friendly and very helpful. Additionally, the unit I moved into was cleaned and perfectly ready for a new arrival. The only negative would be that the monthly price for this unit is above the average price for units, however, the location and customer reviews sealed the deal for my decision to stay here.
Recommended: Yes
Jen
Jan 24, 2022
Easy move in
Friendly staff and clean place.
Recommended: Yes
Filandus
Oct 10, 2021
GREAT JOB
Cube smart is GREAT, there is clean, spacious, to and in a good area of the city of Maryland.
Recommended: Yes
Crystal Kim
Jun 25, 2021
Adequate storage space
The storage space itself was okay, not very clean but will suffice.
Recommended: Yes
Mike
Jun 02, 2020
Great price and good staff
Very nice staff working under covid(thank you!) and easily accessible ground floor units.
Recommended: Yes
Eugenia
Mar 17, 2020
Great pricing - need more carts
There are not enough carts available. I had to unload without a cart. Major inconvenience.
Recommended: No
Art
Dec 07, 2019
Easy peasy to move in. Life should be this easy.
Wonderful experience.
Everything was explained.
Recommended: Yes
Alicia
Sep 22, 2019
Amazing Staff
Denise the GM is amazing. She is so friendly, welcoming, and accommodating. I was super impressed with her customer service, even while handling an entire group of customers all at once. She is a rockstar at her job.
Recommended: Yes
Karen
Aug 31, 2019
I was surprised (in a great way) at how clean & pristine it all was.
My only complaint, and it's an easy thing to change, is that you do not provide a Sr. citizens discount or hold off on raising unit prices to those of us on very limited incomes. Consider this, please.
Recommended: Yes
Dario
Dec 04, 2018
Nice place
Greeted with great customer service. Price was reasonable and clean.
Recommended: Yes
Atef
Jul 10, 2018
Great Customer Service and clean place
Madina was great and welcoming! She explained everything to me in details and was freindly. The facility is clean and organized.
Recommended: Yes
Adam
May 31, 2018
Employees there are great, space is really clean and easy to move into
Employees there are great, space is really clean and easy to move into
Recommended: Yes
Sally
May 20, 2018
Friendly service, easy access storage
We are using this facility for summer storage. It is clean and easy to access and the staff was great.
Recommended: Yes
Lennox
May 03, 2018
Very convenient
The sales person was thorough.
Recommended: Yes
Lloyetta
Feb 05, 2018
i am waiting to speak with Mr. Keller on Tuesday, February 6th
the cube storage that I left is trying not to give me my money back but I'm still waiting to see, 3 different representative gave me 3 different misinformation that all was incorrect I found out later. everyone should be on the same page. It is 1 gentleman that is helping me name Mr. Keller over at Taylor street, I have to follow up with him on Tuesday, February 6, 2018, I pray he can help me get my money since it was cube storage personnel that didn't give me the right information. Mr. Keller explained to me step by step how everything goes so I will know in the future.
Recommended: Yes
Elizabeth Nesbeth
Jan 08, 2018
Fire alarm always going off.No fire..very annoying.
The fire alarm stays on beeping.They said because of a bakery next door. I went there at night and it was still beeping. It's very annoying especially when it over your storage space.
Recommended: Yes
Mildred Asante
Jul 05, 2016
Great
Customer service was wonderful gave me a great tour
Recommended: Yes
Morgan
Jun 22, 2016
Good service
Tyrone the manager was very kind and helpful. It was nice and clean.
Recommended: Yes
Jan
Jun 21, 2016
excellent
Good customer service and great location.
Recommended: Yes
christopher
May 26, 2016
Easy move
Very clean and professional staff
Recommended: Yes
Austin
Apr 28, 2016
I dont like the fact that having insurance isn't optional.
I dont like the fact that having insurance isn't optional. It should be the customers choice if he or she wants to have their belongings insured.
Recommended: Yes
Shae
Aug 21, 2015
Great Pricing, Service and Location
I needed temporary storage for items and found a great promo for a free month. The prices were also better than most if not all I previewed.
Recommended: Yes
Matthew
Jul 28, 2015
Perfectly good storage facility with competent employees
My wife and I stored our things here for several months. The prices are good and include everything except insurance (around $10/month) and tax. Only one floor so no slow/unavailable elevators. Staff was friendly and accommodating.
Recommended: Yes
Katherine
Jul 28, 2015
Straight forward, easy to use storage
This was my first experience with storage, so I have nothing to compare it to, but it was a very straight-ahead process, clean, and easy to use, with good customer service. I would of course like it to be cheaper, but this was the best value for location I found.
Recommended: Yes
Corinne
Jun 13, 2015
Very satisfied with experience.
I made a reservation for a unit and coming from work could not make it until right before closing hours. The GM was very accommodating and professional. Units are clean and convenient for access. I have not had an issue moving on my own as carts are available.
Recommended: Yes
Robert
May 24, 2015
Great staff filling in
I was treated very well by Frederick and Nicole who were filling in for the store GM and don't actually work at this site.
The storage unit was very clean and the site is very secure.
Recommended: Yes
Maggie
May 21, 2015
Overall fine experience
The process was very easy and the facility was nice other than we had to wait an excessive amount of time for an employee to return to the office, complete with a major attitude.
Recommended: Yes
Kyle
May 20, 2015
great service
Lillian was extremely helpful to us in securing a unit. She went above and beyond to help us Get the unit we wanted
Recommended: Yes
塁
Apr 26, 2015
great
exellent. It was very easy to sign in and start
Recommended: Yes
Robert
Mar 05, 2015
Walked in, very helpful customer service, flexible and helped me with everything I needed
Recommended: Yes
Lakisha
Jan 19, 2015
Recommended: Yes
John Eftimiades
Jan 10, 2015
Very courteous and helpful staff
Recommended: Yes
Florence
Oct 16, 2014
Customer service was 100%
Recommended: Yes
Felicia
Jun 25, 2014
The Cubesmart Manager walked me through the move-in process, telling me what we needed to do. Appreciated her communicated what I could expect. Everything was very straight-forward and the process was very very smooth!!!
Recommended: Yes
Nick Smyth
Jun 13, 2014
Good stuff
Nice place, nice people. My one complaint is that they require you to buy their insurance or send them a copy of your renter's insurance policy. This is totally bogus and constitutes a hidden fee in my view - why should I be required to insure my stuff if I don't want to? Maybe I'm storing a bunch of crap I don't care about. They should be required to build this ridiculous insurance fee into their quotes on selfstorage.com.
Recommended: Yes
Mike Stebbins
Aug 12, 2013
Clean and professional
Nice clean facility in a safe area. Incredibly professional staff. My first time every using storage, and it was incredibly easy and painless.
Recommended: Yes
Rashid
Aug 08, 2013
One clerk on duty, polite, knowledgeable, speedy service!
Recommended: Yes
Wali
Jul 23, 2013
Customer service was great and so was the value. The use of the moving truck at the facility was a lifesaver. Thanks CubeSmart...a job well done!
Recommended: Yes
Denys
Jul 16, 2013
Recommended: Yes
Abiola
Jul 09, 2013
The manager was very helpful and effective.
Recommended: Yes
BHargette
Jun 29, 2013
Understaffed, which requires some patience, but the staff is very friendly/helpful.
Recommended: Yes
