Central Self Storage - Glendale

Needed a unit quick

quick . Kara, the property manager went beyond expectations. Very insightful.

Recommended: Yes

Great service

Good costumer service i do recommend

Recommended: Yes

Great

The only thing is that there isn't a working bathroom.

Recommended: Yes

Fast and easy check in. LaTaunya was awesome!

Great and friendly service. LaTaunya was awesome!

Recommended: Yes

Easy and Fast

Friendly service. Very helpful.

Recommended: Yes

All is well

Ashley was awesome. Good customer service. Facility is clean

Recommended: Yes

absolutely amazing manager on site

Very well priced, clean and well kept and the manager on site is super awesome. Really helped me out me out

Recommended: Yes

Dimensions aren't 100%

Renting a 10x20 Dimensions are 10x19 Door to Door TIGHT FIT, but managed!

Recommended: Yes

good rates and friendly people

Central self storage of Glendale is centrally located and easily accessible which made it perfect for my needs

Recommended: Yes

I would.

Very friendly, and helpful at the front desk.

Recommended: Yes

Convenient and well priced

Sly, who checked us in, was great. He went over and above and really made our experience wonderful. You have a great employee in Sly!!!

Recommended: Yes

Great great great service

Great service has helped right away and was shown the storage before renting it

Recommended: Yes

Nice facilities

Storage attendant was super nice and helpful. Showed us the differences in sizes to fit our needs.

Recommended: Yes

Sly is an angel

Sly was absolutely amazing! He did everything humanly possible to help me and my family out of a terrible situation

Recommended: Yes

Good customer service

Very good customer service, clean environment and friendly service

Recommended: Yes

Customer service

I was supposed to move in the 12th but the gate code I was given didn’t work, all evening long I called the number given to get in and they never called me back till I called back again the next morning and they finally called me at 2 pm, after leaving a bunch of voicemails, and stressing myself out because I had a specific time I needed to be out of my apartment.

Recommended: No

Very clean and nice service

It was very clean and organized. And virtually so we were done pretty quickly. Cameras are everywhere so I felt safe as well. Good overall experience.

Recommended: Yes

Working with Christina

Manager Christina should choose a different job! Very bad service, I will never used this company again! You can see my full review on google!

Recommended: No

Awesome management and facility

I am so appreciative fir the management and her staff at the 43rd Ave location. Her willingness to make sure my move in was accommodating left me speechless.

Recommended: Yes

The place was good gave it 3 1/2 stars

Things were going ok but when I went back to the storage they didn't have an elevator what they had was a freight elevator. I was told that their was an elevator. So I had to go up stairs and on the way down the railing was off. I told the front counter person and she said they would get that taken care of right away. When I went back the next day it was the same way. Not too happy for the fact that there is no elevator. Was told a different price then what it was.

Recommended: Yes

Very nice and friendly

Very nice experience easy check in and able to move in same day, clean storage and easy access. Thanks

Recommended: Yes

Good cheap storage

The facility isn’t much to look at, but it is secure and gets the job done on a budget, and the customer service was very good

Recommended: Yes

I would recommend this facility.

I was helped and they made sure I had exactly what I needed. I was really thankful to the staff and they were very nice.

Recommended: Yes

Very helpful and friendly. Willing to accommodate i

Very helpful and friendly. Willing to accommodate i

Recommended: Yes

Easy move in

Excellent customer service from office to maintenance guy who got us settled into the spot. Good location, good price

Recommended: Yes

Good experience from out of state

Had to arrange to transfer my car from a different storage place while I was out of state. The office manager worked with me and my driver to get all details done. Good experience.

Recommended: Yes

Need a reliable place

I am renovating the house one room at a time. The facilities staff was very welcoming and considerate of my concerns with other facilities.

Recommended: Yes

Excellent customer service and flexibility

Great experience! Knowledgeable, responsive staff. Older facility but well kept and secure. Totally recommend!

Recommended: Yes

Awesome customer service

The on site manager was great. Due to the Covid-19 Virus the office was not open. But she saw I was having difficulty due to my disability and allowed me to come in to complete the set up. Thank you

Recommended: Yes

Process has been made super easy and the customer service in incredible

This storage facility is great! The check-in kiosk is easy to use but the staff is more than helpful and talks you through everything. Christina is incredible! The elevator lift/ dolly to bring your items upstairs could use some improvements but it got the job done!

Recommended: Yes

Very helpful during stressful time

We were part of the mass exodus from GCU due to COVID-19. It was very easy to reserve a space on line and when we showed up to the facility, it was a quick process. The manager was under a lot of stress due to the amount of people needing spaces and she handled it with tact and grace. I feel really good about using this facility.

Recommended: Yes

Above and beyond

We had problems with our lock. The young lady rep gave us another temp locker to put our remaining stuff in AND had the lock fixed the next day and moved temp storage contents back to the original locker without us being there. SUPER

Recommended: Yes

Very friendly staff

Reservation was last minutes and the women working was super accommodating and understanding to get me into a unit asap

Recommended: Yes

Aisles too narrow to get a moving van in. Not happy.

We arrived with all of my belongings in a large moving truck. The truck could not make the turn to get to the storage unit. I rented an outside unit to be able to drive up to it and unload. We ended up having to park near the entrance and haul all of the furniture and boxes down the aisle to the storage unit. Not fun at all. I would have cancelled and gone to another storage facility, but it was 5:00 pm and there was no time. The truck had to be unloaded to do another move the next day. I was stuck.

Recommended: No

Very pleasant service and efficient!!!!

All I can say is I'm impressed! I made our reservation on line, which was SUPER easy, and within 5 minutes I received a call from Christina, who was very pleasant and professional, to confirm our reservation. When we went to store our car, Christina was there to greet us and complete the transaction. It only took about 10-15 minutes for the paperwork. The facility was very clean and the price was right! So far, extremely happy with the overall experience!!!!

Recommended: Yes

Wonderful

Excellent customer service . The lady Christina was so nice and helpful

Recommended: Yes

So helpful!

The woman at the counter handled rush of customers so professionally that it made me feel very comfortable. The facility was well maintained and the customer service was great!

Recommended: Yes

Difficult to Reach

Difficult to reach by phone, fax or e-mail. I tried all methods to provide documentation fax not sent, e-mail returned undeliverable. The only option is go into office or wait for return call. I will move my belonging as soon as possible. I like to reach someone when I need to.

Recommended: No

Super Office attendants

Great price. Front office people are awesome!

Recommended: Yes

Great on site managment

Christina is amazing and very helpful

Recommended: Yes

Was nicer & more convenient than expected. Competitive pricing.

We're happy we found this place.

Recommended: Yes

Price's are cheap

Price's are very reasonable and the manager Is very nice.

Recommended: Yes

Christina was so friendly and helpful

The unit is easy to access and very clean

Recommended: Yes

Pretty Good

I've rented a space for my small trailer for 5 months, an open utility trailer. Rate was great. Service people friendly. My only misgiving was finding my trailer full of garbage when I went to get it to move it to my school. They do have a dumpster on site, which made it easy to clean. I just found it odd that someone had dumped garbage in my trailer and felt management might have noticed it and put it in the dumpster.

Recommended: Yes

Great!

This is a decent storage facility which has excellent value for the price per square foot. My only criticisms would be that there is only one (freight) elevator to get to the upper level and a there's currently a shortage of push carts for customer use. Gary who checked me in was friendly and helpful.

Recommended: Yes

Not what I expected

There is ONE elevator for the whole unit, none of the fans work in the climate controlled building. This place has no carts or trolleys. I would have been better off getting an outdoor unit on the bottom floor.

Recommended: No

Close by, but extra costs

Overall Central Self Storage was good. I was able to move in the day I went in and looked at the unit. However, I was upset that they did not have a first month free/ first month $1 availability, because I moved in on the 18th of April, and will be moving out August 9th: this means I will be in the unit less than 4 months, but I am being charged for 5 different months. First month was discounted, but still frustrating how they are getting so much extra money out of users (not to mention your typical lock and admin fee at all storage facilities). Also, my unit is large enough for cars, and when I went in the unit for the first time there was oil still present and lots of small, black charcoal like pieces everywhere. Overall cleanliness of facility was fine, but the unit got black smudges all over some of my belongings and could have at least been swept out. Facility was completely gated and walled/fenced though so that was great! Location very close by for me as well and easy to get to.

Recommended: Yes

Storage unit

Good customer service, good promotions, could be a little more affordable for being on the second floor

Recommended: Yes

Very helpful and polite...easy going

Would let everyone I know how helpful and nice the staff was, especially teresa

Recommended: Yes

Great customer service

Teresa (the manager) was extremely helpful!!

Recommended: Yes

Affordable

Customer service was on point. I was able to get into a spot right away and she helped to show me where to go to get there.

Recommended: Yes

Helpful & Nice

They we're friendly & nice & helped us with all out needs.

Recommended: Yes

Paperwork didn't go so smoothly

So I reserved my storage unit online when I got to the facility that storage unit wasn't available but the agent at the desk didn't find that out until he had already checked me in so he had to go back and check me into another unit a bigger unit which we miscommunicated and I thought was I was going to get at the price I made the reservation turns out I actually ended up paying a lot more for a storage unit which was out of my budget and that was a little disappointing other than that I like the facility I like the cleanliness and it looks like a very secure place to keep my things

Recommended: No

Property Has Issues

Their 'temporary hours' are that the office is closed 3 days a week, and no one to resolve problems. The elevator is broken, again, so you have to haul up and down the stairs. Their 'climate controlled' is evaporative coolers, several of which are not working. There are signs posted inside the building 'Security Cameras in Use' but there are no security cameras inside the building.

Recommended: No

they are so kind, helpful, friendly and professional.

I'm so happy I found them, convient, safe, clean and well managed.

Recommended: Yes

Good customer service

Try there best to please ever Customer

Recommended: Yes

Very nice and clean facility with a very pleasant manager.

Excellent storage facility. Highly recommend it.

Recommended: Yes

Pretty good overall

Rep was nice but place had dead insects. Dead means they spray the place which is good though. Nice to see they have security cameras.

Recommended: Yes

Quick and Easy

Fast process and was able to move things into the storage same day.

Recommended: Yes

Easy process and i got a climate controlled unit!

The entire process was solid everything was exactly as described. The rental manager even let me pick which unit i wanted which was perfect.

Recommended: Yes

Very helpful!

Amy was so helpful with the check in process and truck rental!

Recommended: Yes

Great customer service. Fair price. Nice staff

Good customer service. Friendly staff. Fair price.

Recommended: Yes

Easy quick no hassle move in

Nice storage facility just don't stay past 9 o'clock because you won't get out

Recommended: Yes

Quick friendly service

Recommended: Yes

Very friendly

This storage company was perfect for me as a college student; it's a 4 minute drive from GCU campus.

Recommended: Yes

Great customer service clean property easy access too my storage No problems so far

Recommended: Yes

Pretty nice place

I didn't know if i was going to need a bigger storage but the one i got is perfect. The unit is upstairs which is ok as long as you are parked close to the elevator door. There is usually a flat cart in there to help you maneuver your things around but found out the hard way that when the person leaves the property it gets locked up. I work all day so when i came to find that it was locked up and i had to carry these heavy boxes to the elevator I wasn't too please. Other than that, i love it.

Recommended: Yes

Never worried

I went online got the unit I needed, paid the amount , got exactly what they said it would be. They are very prompt, clean, and friendly

Recommended: Yes

it is ok just what i need she was very helpful.nice

its a nice place and the staff was very nice and very helpful. just they need get elevator for handicapped people get up stair. and not so cold in office building.

Recommended: Yes

It was a nice place

I was a little upset because we didn't get to use a moving truck maybe if the customers who reserve a storage space could reserve a truck also it would be better.

Recommended: Yes

It was a nice place

I was a little upset because we didn't get to use a moving truck maybe if the customers who reserve a storage space could reserve a truck also it would be better.

Recommended: Yes

good, but improvements needed.

There are many fine qualities regarding the people and customer service. Even so; I really feel the facility needs to be better maintained and cleaner as well as updated.

Recommended: Yes

Not visually pleasing but great customer service..

Customer service is amazing, they offer a truck rental, gated entrance. Facility is kind of run down, but not intolerable. You get what you pay for.

Recommended: Yes

Very friendly clerk, found the best deal for me.

Recommended: Yes

perfectly satisfied.

My overall experience has been above average in all aspects of entering into a relationship with a self storage facility. I would and have given rave reviews to friends about this facility and look forward to my storage stay.

Recommended: Yes

Great price and customer service!

The price per month is great for the amount of space you get! Other storage facilities in the Phoenix valley area were twice as expensive for less space. The management is very professional and friendly. The storage unit I got was pretty dirty inside but not terrible, a few of the lights indoors were not working, and it was hard to move my boxes to the second floor with no dollies or handcarts to use. I also assumed that a "climate controlled" space would be cooler, but the indoors building was still probably 85 degrees inside (as opposed to 105 outside). Otherwise, it seems great.

Recommended: Yes

A little warm for air cooled, No lights in the storage room.

Very clean, Friendly service. Freight elevator was helpful. Could use a fan up stairs, or some kind of circulation.

Recommended: Yes

Basic storage facility, nothing fancy but secure.

The elevator is a freight ONLY lift, the ad is misleading. It is very difficult and time consuming to use the freight lift, even the doors are extremely heavy and there is a possibility of getting locked in this dark lift. Hallways are dark, gloomy, and creepy even with the lights on (which you must turn on by yourself and they are located in an inconvenient place from the units.) Great customer service! Must provide ID to use carts and they can ONLY be checked out during day office hours. It's okay for what you pay, but I was not very impressed with the amenities.

Recommended: Yes

would use again!!!

Reserved online and it was so easy, no complications at all!! Very satisfied!!

Recommended: Yes

very simple to use! no worries

No hassles at all will use again if ever needed! Thanks for making it simple!

Recommended: Yes

Good pricesЁЯШК

Fast, good prices, and services.

Recommended: Yes

My check in went fairly smooth, however, I was not given a tour of the facility and had to figure out how things worked on my own. ie the elevator, I had carry to load of boxes up the stairs before I figured out how to operate the service elevator. I am a single fem college student and no one thought to tell me about the service elevator. Also, the storage locking device was stuck, but he worker came out quickly and fixed. I just hope it does not stick again.

Recommended: Yes

Recommended: Yes

I had an awesome experience. Customer service was wonderful. Thank you.

Recommended: Yes

Excellent. Owen is wonderful.

Recommended: Yes

Owen is awesome, courteous, extremely helpful. My experience with Owen was very pleasant.

Recommended: Yes

Recommended: Yes

Free Month, Clean, Helpful Staff

Just wish they had 24 hour access to storage but small inconvience for all the perks.

Recommended: Yes

It was amazing!

Recommended: Yes

Beyond the call of duty

I was having the worst moving experience of my life everything that could go wrong did. I found Central Storage online and was greatful they had a 24 hr kiosk to rent a unit, because of course with all that's gone on at this point its like 12am and no place is open. Well par for the course my card doesn't want to work and there we sit tired frustrated and ready to SCREAM!!! well the onsite manager comes down and tells us sorry they are closed due to the gate being broke. I just laugh what can you do at this point. Well I told Hermy story and even tho she was sick in bed on her day off she opened the place up and rented me a unit and saved the day. We had to go through a side gate but she got us a hand truck and stayed up way late while we unloaded into our unit. She went far and above what she had to do and for that I'm greatful beyond words. The facilities are clean, secure and easy access. I would recomend them to anyone in a heartbeat. True story every word.

Recommended: Yes

the manager is sweet and helpful and the unit is great and priced well.

Recommended: Yes

The customer service from the time of my call to book a unit up until I finished my paperwork and moved in was great. They helped me choose a great size unit and helped me understand the paperwork and all information needed.

Recommended: Yes

My experience was overall great, good service and didnt take too much time to get a unit.

Recommended: Yes

Just what was promised! Good value, friendly staff.

Recommended: Yes

So far so good! Beats the competitor prices

Recommended: Yes

Recommended: Yes

Recommended: Yes

Great Service, Good Value

Julian, the Manager was outstanding all the way from our first phone conversation to the end. Also, I used their free truck and was running late and had to drop it off an hour after they closed and it was not a problem.

Recommended: Yes

Our reserved unit had been rented to another party. We were given the option of a 10x15 for the same price as a 10x10. We were very satisfied with this offer.

Recommended: Yes

Good customer service, read contract before signing

The man at the front desk was ready and willing to help and explain anything I needed. He was considerate and helpful. The only problem was the computer showed a monthly rent that was higher than what I saw online. When I brought this to his attention he called his superior and got everything straightened out.

Recommended: Yes

Above post mistyped

I am sorry the last post should have said I needed to pay an extra day for Safemove for the u-haul truck not the storage unit my bad.

Recommended: No

Absolute worst experience of my life!

This is the worst business situation I have ever been in . The first time I pulled up to the gate they had giving me the wrong passcode. I did not realize it was my cell phone number untill I tried to enter the code numerous times and recieving ACCESS DENIED! I had to figure out the two numbers needed to be switched around. Well step two it was awfull finding my unit because most of the hallway lights did not work and the unit number on the door was in some sort of black marker like . Only to find my unit with a lock on it that noone took off yet oh and found the elevators did not work after I found them alllllllll the way down the opposite end of my unit. There was absolutely no emergency number to call. The person who came to the private residence door said"oh I'm just here packing up for the manager and don't work here they let the manager go" When I explained my problem with a u-haul full of things I needed to get in storage by 10:00AM the next day because I needed to return the u-haul he said there is nothing that can be done. Well so then I had to drive sixty two miles back to my home to leave the u-haul filled with my things and hope to figure something out during the night. To end this long boring and disgusting story yes you guessed it I lost my 25.00 for the unit had to pay another 60.00 at a different storage place I was afraid to go back to that place again. Oh and not to mention I did not make my cut off time soooooooo I ended up paying for an extra day use of the truck,extra day for storage insurance,and extra miles for a total of 110.00. Keep in mind I already paid 127.00 when I pickep up this u-haul. All this stress for someone who just lost their Mother and needed to leave his residence! I hope and pray that noone else ever experiences this with this place. Good luck.

Recommended: No

Jose is the BEST!!!

This particular location is under new management and my customer service representative was Jose. He was fantastic. Although he is new to the job and still in training, I never would have known. My situation was of an urgent and somewhat complicated nature. Start to finish, I only had a very short window of opportunity in which to process my paperwork, fax over proof of insurance, sign off on agreements, rent a moving truck, select a storage unit, get things loaded, transported and unloaded etc. I had less than 3 hours start to finish. I reserved online and when I walked in I was the only one in the office. Jose was by himself. About 15 minutes into my transaction however, another customer came in to pay their rent. They quickly became disgruntled after learning that I too was a “paying customer” and they would have to wait their turn. Their ongoing displays of extreme impatience did nothing but add stress to the situation. However, in spite of this customers continued annoyance, rather than get flustered, Jose really saved the day. He not only treated us BOTH with dignity at all times, he kept his composure and professionalism all along the way. So imagine my surprise at learning that he was NEW to the job! I will definitely tell a friend about this facility.

Recommended: Yes