Mini U Storage - Fairfax

Had a great experience here.

Jacob and Omar were very helpful on the phone and in person during my selection and application process. Everything was explained thoroughly. Everyone in the office was professional and efficient.

Recommended: Yes

Excellent Customer Service

The representative was accommodating and friendly. He made the experience very easy. It was raining outside and he went out of his way to help me and ensure I got into the unit. The lock did not fit and he and the other person working went to the unit and changed it out for me. I will refer friends and family to this location.

Recommended: Yes

The whole process was quick and efficient !

Amazed by the efficiency of staff. Very accommodating !

Recommended: Yes

Great staff, reasonable price and great facilities

This is such a great facility. From the moment I expressed interest, I felt like I was treated well. I was told I had the option to get insurance or send in my paperwork for my own property insurance, which I did, saving me money. They reevaluate the unit fee after six months, so I paid for those months in advance and I'm happy to have my personal property protected for that long without any work from me. I have enough to do with moving the items into the facility. The staff is WONDERFUL. They're very polite, helpful and make sure things run smoothly. The lockers/storage spaces are very clean and there are handtrucks everywhere you'd need them. I'm storing a number of items that may require temperature control and that was recommended to me, which was awesome. I'm very happy with this storage unit and the services I've gotten here.

Recommended: Yes

What I Needed

I needed a small unit to rent in order to clean out our garage for other purposes. This fit the bill and at a good price.

Recommended: Yes

Great Storage Facility - Recommend 10/10

Friendly, efficient, professional service. Great hours and on-site management 24/7. Pro tip: Go through sparefoot.com for best price.

Recommended: Yes

Great customer service

Super friendly and helpful staff!! Fast service and best prices locally!!

Recommended: Yes

Very pleased

Over pleased with my service from both of the men that run this place. They are helpful and so respectful I couldn't feel more content with my storage being in their hands. The best price as well and will help you with any moving needs on top of that. & they will make you laugh so 20/10

Recommended: Yes

This is happy with very good place

I was satisfied with the very good storage and I wanted good parking place. The staff were very kind and nice.

Recommended: Yes

Customer friendly.

Great location. Service excellent

Recommended: Yes

Mini-U's staff is great!

Mini-U always has the friendliest staff! They are very helpful and courteous. I have been a customer at two different locations now and they have been a pleasure to deal with....

Recommended: Yes

Good job!

Good job! Unit was ready and clean. The move in was easy and convenient. Thanks again!

Recommended: Yes

No problems, very good facility

Easy to move stuff in, good hours, worked well

Recommended: Yes

Great service

Very quick process and staff was super helpful

Recommended: Yes

Everything was good

Everything was fine . The only thing to take in consideration for the future, a heavy duty cart.

Recommended: Yes

Great price and gets the job done!

Place is good for its cheap price, could be a little cleaner but its outside storage so there’s not really much they can do. Super nice employees!

Recommended: Yes

The best storage company around!

The units are spacious and I love how secure everything is. Customer service was great, and are always there to help. The pricing is great, I got two months free which really intrigued me to purchase.

Recommended: Yes

The workers are super friendly and down to earth.

I was having trouble with my rental truck and ended up coming 5 minutes before they closed, the guy at the counter was super understanding and even helped me park my rental truck which was very kind of him. My experience overall was very positive.

Recommended: Yes

Great customer service

Very nice and wonderful customer service!!!

Recommended: Yes

Great Staff

Professional and efficient staff that was very knowledgeable

Recommended: Yes

Staff was very professional and friendly

Staff was very friendly and efficient

Recommended: Yes

Easy Process in Short Time Period

I didn't have a lot of time to shop for self storage facility. The process to reserve, inspect, and sign paperwork was very easy and not complicated. Everything was explained to me and there was available equipment for me to use to move in items immediately. I was very happy with the process and the facility.

Recommended: Yes

Great deals

Listed it; will rent again. The process was simple and straightforward!

Recommended: Yes

Good value, Great service!

Got a good deal online. Reservation was quick and simple. When I showed up to see the unit, personnel were friendly, knowledgeable, and extremely helpful. Highly recommend!!

Recommended: Yes

Nice place to rent secure, clean and amazing service вќ¤пёЏ

Amazing price, first mint free and a actually I separated this place one month before I Moved amd the give me an Starbucks gift card coffee Jessica, and heart assistant and Henry are very nice always It is very economic and secure I love to have my staff in the place .тАЩ I definitely recommend to everyone to rent it .!ЁЯСН

Recommended: Yes

Great Customer Service

Jessica & Mitzi were great. Very helpful and they made the rental and move in process very easy. easy.

Recommended: Yes

Great experience

Great experience. Clean helpful.

Recommended: Yes

Easy sign up with good rates

Friendly staff, easy to sign up, and great rates

Recommended: Yes

Pleasant and easy to work with

The ladies at the front desk were pleasant helpful. They show you your unit before you sign so you understand what you are getting. Easy access to units. Thanks!!

Recommended: Yes

Happy customer n

Great first impression by the 2 ladies working. Very friendly, patient. Storage unit and building are kept clean. I've nothing negative to say

Recommended: Yes

Nice facility, clean, friendly staff

Very easy to complete reservation. Staff was friendly and efficient. They went down to sweep out the unit before we moved in.

Recommended: Yes

Really great service at the right price.

Really good service. Quick to respond. Facility was very clean, and I received personal attention when required while moving items into storage.

Recommended: Yes

Easy to check in

I had an easy reservation online and the price was amazing. I would have liked a little explanation when I checked in but other than that, it has been fine. Had some questions but new person could not answer-forgot to ask Manager but it is not a deal breaker.

Recommended: Yes

Friendly staff

Staff was friendly and helpful, even with Wuhan Virus issues to deal with. Check-in was relatively efficient and entry code was provided. Carts are available for shifting items into unit. Facility itself is okay, but the path to my 2nd story climate controlled unit is a little problemmatic when dealing with larger, cumbersome loads (hence the 4 stars instead of 5).

Recommended: Yes

Great facility

The owners were very welcoming and helpful. Provided all information and are very well priced. I would definitely recommend this facility to anyone.

Recommended: Yes

Get it

Yolanda was professional, informative, and real. Amazing and thank you!

Recommended: Yes

Very happy with experience

Very happy! Thank you for great service!

Recommended: Yes

Good place, best price

Very helpful and fast check in/registration! The first unit was not in good shape and they quickly switched me to a clean one without my having to ask.

Recommended: Yes

Very friendly, very affordable

Really impressed with the customer service. Attendant was super friendly and kind. The price is very affordable and the first month free and free truck rental was the icing on the cake

Recommended: Yes

Great customer service

Staff was very friendly and helpful throughout the entire process! I was shown the unit and the entire process has been explained to me! The place is clean and affordable I can leave whenever I like, it’s month to month!

Recommended: Yes

Easy sign up, great staff

I locked in deal online and then went to see the unit before actually deciding. I got a great deal to begin with and Jacob was great in showing us the unit and walking us through the details. Easy peasy!

Recommended: Yes

Outstanding

Friendly service, clean and the prices are LOW!!

Recommended: Yes

They filled a need no one else in the DC area would !!!

I am between homes and needed to do work on my car. (Brakes). Where I have my personal stuff would not let me use one of their spaces for working on the car. I called around and quickly found almost no place would allow it. Mini U Storage was close to my temporary location and they DID allow it !!! THANK YOu !!

Recommended: Yes

Happy customer..

Great customer service..clean place, good prices.. no complaints..very happy customer!

Recommended: Yes

This storage needs maintenance

The rope to pull the door is broken, the holes are difficult to align up and have to jiggle (hit or miss game), and the unit wasn't even swept. It is just plain awful spending 10 to 15 minutes in the heat when it is 95 degrees outside when all you want to do is get home and out of the heat. Why don't you guy drill a bigger holes so we don't have to be so frustrated?

Recommended: No

Easy to locate

Staff friendly and helpful. Easy location

Recommended: Yes

Easy to make reservations

Easy to access and in good neighborhood.

Recommended: Yes

Excellent customer service and great location!

It was my first time using Sparefoot to reserve a storage in Fairfax. I found Mini U-storage reps very efficient and focused on understanding my needs to help me to find the best storage size. They provided accurate information and got me best pricing and deals above competitors. I moved my stuff to the storage on Sunday as the admin office opens on weekends too.

Recommended: Yes

Matt helped me out and made everything straightforward and easy!

Nice and easy to get going in my new storage unit. Matt was friendly and made it an easy process!

Recommended: Yes

Excellent All Around

Convenient location, great price, clean facility, helpful staff. Highly recommend.

Recommended: Yes

Great service

Michael was super friendly and helpful!

Recommended: Yes

Great service

Friendly service, well located and fair price.

Recommended: Yes

Great Service

Great service and good location.

Recommended: Yes

Great Staff / Facility

The staff was very friendly and helpful. The place was clean and the storage space was as advertised. Thank you very much

Recommended: Yes

Great experience.

A great experiencefrom reserving to actually renting a space. Friendly knowledgeable staff.

Recommended: Yes

Best price for the size

I reserved online. The process was painless and efficient when I arrived that same day. I forgot my lock at home but they had great locks for purchase right there so I did not have to run back again. Great pricing! My only “room for improvement comment” would be to add lights to unit. It was fine during the day but I will think twice about going after the sun sets.

Recommended: Yes

Decent prices

A pretty standard storage facility. The prices are competitive. They do not include a lock or any insurance with the rental fee. But the cost of adding each is about what you'd pay at other locations that include them.

Recommended: Yes

Very easy go

Was very fast and easy to sign in

Recommended: Yes

Great overall experience

Reserving was easy, price was great, and customer service was outstanding. Free Starbucks gift card was a nice touch on a cold wet moving day!

Recommended: Yes

Less expensive and convenient

Good customer service - very friendly

Recommended: Yes

Great price, great customer service

Got a great price on a unit and the customer service here was fantastic. Make sure you do a good inspection of the unit to ensure there are no indications of leaks.

Recommended: Yes

Great price!

Clean, safe and convenient storage units with great management.

Recommended: Yes

Great location...Great Service

Quick, efficient and courteous service. Easy acces to storage facilty.

Recommended: Yes

Trailer Storage

The team there worked to find me a spot to store my trailer. Paperwork was processed quickly and the staff on site were helpful. A little concerned that the security gate is not working - however I am assured my the manager who is very responsive - that they are working the issue. Would feel better about leaving my trailer there once the gate is properly functioning - as that is the main reason I chose to store it there - for security.

Recommended: Yes

Excellent service! Associate Henry was exceptional.

Excellent service! Associate Henry was exceptional.

Recommended: Yes

Very nice facility

Very nice and convienent,staff is very friendly

Recommended: Yes

So nice

Very nice. Great customer service

Recommended: Yes

Very good Storage

The location is convenient, customer service was great and price was amazing.

Recommended: Yes

It was good

Service was good space was clean and secure

Recommended: Yes

Friendly staff. Good communication. Very nice.

Nice staffs online and at the site. Highly recommend.

Recommended: Yes

won Der ful place

Gr8 customer service and totally professional.

Recommended: Yes

Great place

Friendly, efficient service. Place is clean and neat.

Recommended: Yes

Outstanding Customer Service

Great location, pricing and customer service from the first phone call to schedule the truck rental pick-up and to choose the storage size. I felt valued and received outstanding customer service. I will recommend Mini U Storage-Fairfax to my friends

Recommended: Yes

Great service

Clean, nice service. I would recommend people to this location

Recommended: Yes

Great Service

This facility has great customer Service, Stephanie was extremely helpful, friendly and accommodating.

Recommended: Yes

Excellent!

Excellent location, facilities, customer service, and price.

Recommended: Yes

Excellent!

Excellent location, facilities, customer service, and price!

Recommended: Yes

Great place

The premises is secure, the buildings clean and I was satisfied with the pricing

Recommended: Yes

I love the convenience, expertise and courtesy of the Mini U Storage staff!

This place is the perfect place to corral your "stuff!" Always clean, Mini U Storage in Fairfax Station has long gate hours, which is important to me when my girlfriend proclaims... "This JUNK needs to leave this apartment!"

Recommended: Yes

Great service

Great service and accommodation

Recommended: Yes

A great experience thus far!

My move was pretty uneventful, just the way I had hoped. I did my paper work on Thursday and moved on Saturday. Stephanie explained the process to me , oriented me on the way to enter and leave and she gave me a lock as a gift. She was friendly, helpful, kind and informative . When I arrived on Saturday there were no other people there and no traffic. Pretty smooth !

Recommended: Yes

Saved the day!

I had very few things & a locker was perfect for me. Stephanie & the guy there were very helpful, professional & friendly. It's not as close as I would like but 10 miles.

Recommended: Yes

Great price!

Easy to find, lots of room, helpful staff

Recommended: Yes

Great place and great rates!

Easy access, lots of options for the $

Recommended: Yes

Very well priced

Customer service was top notch and pricing is more than reasonable.

Recommended: Yes

Units need to be cleaned

Units need to be cleaned prior to new tenant

Recommended: Yes

It is located a a convenient location

Employees at the front desk very polite.

Recommended: Yes

Great price for a 5 x 10!

Unit works for me for the time being. Saved my hide! :)

Recommended: Yes

Great facility

Easy Check in and good prices

Recommended: Yes

Very nice.............!!!!!!!!!!!!!!!!!!!!

Very nice.............................................................. .....

Recommended: Yes

Very nice

Very nice....."..................

Recommended: Yes

Very nice.....................................!!!!!!!!!

Very nice......"...........!!!!!

Recommended: Yes

Excellent Service

Excellent service from start to finish!

Recommended: Yes

Best in the area!

I've only had a few storage unit experiences, all were rather lackluster until I came to Mini U in Fairfax. All their employees bent over backwards to make sure everything was copasetic, and they never hesitated to remind you of any discounts along the way! Thanks for everything!

Recommended: Yes

Nothing was wrong

Everything. Looked. Good to ne.All the guys were great

Recommended: Yes

Henry was excellent. He is an asset to your team!

Henry was very helpful and he is amazing at customer service. I would recommend the facility to everyone I know!

Recommended: Yes

Just what I needed

Offered many deals and discounts, which is perfect for someone who can't afford $100 to store their stuff.

Recommended: Yes

Great Service!

My customer service was outstanding and my moving experience was quick and efficient! They provided my info and detail and found other discounts available for me!

Recommended: Yes

Great storage and great customer service from Dan!!

I was very pleased with what was advertised and what was available when I arrived. Very accurate and Dan was the best customer service agent I have met in a long time at any retail/customer service venue and I shop A LOT.

Recommended: Yes

Just what we expected, clean facility, nice people, and very fair price.

Recommended: Yes

Good and quick

I was looking to rent a storage unit and they made it quick and easy. Couldn't be happier

Recommended: Yes

Awesome!

Would do it again. Customer service was the best.

Recommended: Yes

Great had a fasts move in

Recommended: Yes

Very nice.......!

Very nice...........................................!

Recommended: Yes

low price

Close to work and large storge space

Recommended: Yes

Great and very easy to work with

Smoothest rental I have ever experienced.

Recommended: Yes

Very good

Very good....................................!!!!

Recommended: Yes

The person was informative and promptly answered all of my questions.

Recommended: Yes

Great experience

Great service no problem and very clean unit . Definitely recommend.

Recommended: Yes

Excellent personal service.Ms.Catty-s professional attitude exceed every expectation on Clara Barton site.Thank You. Arpad

Recommended: Yes

Recommended: Yes

Great People

The property is hidden but clean. I could not complain, Kathy and her Husband are very friendly.

Recommended: Yes

very reasonable priced

the people was very commentating, I find the price so reasonable, and great gate assessable, when I entered the building was surprised to fine elevator to second floor and carts to help haul things to my unit, also very good lighting and to find my unit clean, I have no complains and would recommend anyone looking for extra storage to give mini u storage at Fairfax station a call.

Recommended: Yes

Excellent, awesome price, and the man at the front was very nice, informative, and professional.

Recommended: Yes

found an affordable unit on short notice

Kathy at the facility was great to deal with. We are getting a unit in Denver and used the same service.

Recommended: Yes

杯潤

Recommended: Yes

Convenient location, great customer service.

Very happy so far. Good experience making reservation, with truck rental and friendly, helpful staff.

Recommended: Yes

Older facility but the price was sure right!

Recommended: Yes

Recommended: Yes

What a wonderful place with wonderful people

The employees were so nice, I got a great deal, and moving was easy.

Recommended: Yes

Good experience

Good. . The first time I called, and was helped by a knowledgeable man. I went to the location, saw the facility, and it was suggested by the manager to go with the consistent and lower price. I then went online, and the process was easy to follow and do.

Recommended: Yes

Fairfax Facility -

Thank you - your customer service center was very helpful. Staff gracious and helpful.. thank you.

Recommended: Yes

Move in was easy. I'm disappointed that there is no dumpster on premises for trash.

Recommended: Yes

Inexpensive, Clean Facility

I'm a mason student and was looking for a space to store my things during the summer that wouldn't break the bank--Mini U had a ton of size options at great prices! Will definitely use again!

Recommended: Yes

Great Experience

My husband and I had a great experience with this storage company. We were moving between a few places and needed temporary storage of all of our household goods. They let us use their moving truck both times and everything went very smoothly.

Recommended: Yes

Best deal around in storage!

Super friendly staff and excellent units.

Recommended: Yes

Storage facility with exceptional cost and excellent customer service

The location is very accessible to individuals living in the Northern Virginia area. They offer usage of the moving truck immediately after signing up for a lease. Additionally, the customer service team is very accessible and attentive to providing quality customer service support.

Recommended: Yes

Safe place and great customer service.

I called to book a space and ended up talking to the women at the front desk for ten minutes. She was very nice and personable unlike other places we have used in the past. Great experiance and easy check in.

Recommended: Yes

A really great location for a storage unit

People are friendly, Unit as discussed and very clean

Recommended: Yes

Great customer service! Will definitely use again!

Had a problem with another storage place who didn't have the unit they promised. Mini-U was incredibly helpful, check-in was quick and easy. I will certainly use them again!

Recommended: Yes

Very convenient

The price was low, conveniently located. Easy access

Recommended: Yes

A pleasant and easy experience so far!

All expectations met including convenient shelving.

Recommended: Yes

Recommended: Yes

Great customer service and pricing

Courteous customer service and great pricing ! I definitely recommend mini u storage!

Recommended: Yes

Great customer service and pricing

Courteous customer service and great pricing ! I definitely recommend mini u storage!

Recommended: Yes

Excellent service.

My experience with both sparefoot and mini u storage could not have been better. Everyone was very helpfull and provided excellent customer service, a rare find these days. Thanks for your good work.

Recommended: Yes

Recommended: Yes

Recommended: Yes

I would highly recommend this place to all my friends and family members. this is my second time using this location. Thanks Team!

Recommended: Yes

Good experience with the front desk staff. Seamless reservation process with sparefoot and check in into the storage. I appreciate the discounted price as well from sparefoot. I would recommend sparefoot and Mini U Fairfax to anyone.

Recommended: Yes

The staff was curteous, friendly and very attentive to my needs and requirements

Whether on the phone on in person the staff was courteous, friendly and very attentive to my needs and requirements. The facilities were clean (inside and out) and there was plenty of moving equipment to utilize. The hall ways, doors and elevators are wide and it was very easy to navigate around corners and through corridors. The location is perfect right off of Fairfax county parkway and route 123. The hours of operations of perfect especially for working professionals with busy and ever changing schedules. Most importantly, the prices for the plethora of units is fantastic! Automatic monthly billing and payment provides the extra benefits.

Recommended: Yes

Overall good, but lighting at night is poor in some areas

Recommended: Yes

Extremely convenient location off of major highway with excellent accessibility to the storage unit, in conjunction with warm hospitable on site staff made my move a joyful, efficient and seamless event.

Recommended: Yes

Recommended: Yes

The staff is very friendly and helpful.

Recommended: Yes

Excellent!

Very friendly, efficient, and attentive staff. Unit was clean upon move-in and easily accessible. Overall a fantastic experience.

Recommended: Yes

Facility needs work. Can't highly recommend.

The facility is under new management since 2013 and there are signs that they still have lots of work to get their units and service up to par. Units sell fast due to low pricing but ultimately, you get what you pay for (don't forget that). My main concern is that not all units are properly cleaned or inspected after people move out. This makes matters worse when units are not cleaned before a customer moves in. In my case I was shown a unit that was not move-in ready, and then had to wait for it to be cleaned. The problem with that is not only the inconvenience of waiting but that it shows poorly on the staff who should be taking care of units immediately before or right after a reservation is made. The last thing you want a customer to see or smell is what's been there for weeks if not months. Management aplogized to me when I experienced something similar and I was then forced to settle for a differen type of unit since the one I reserved was the last of its kind available. They also credited my account for the inconvenience. The other issue is that the indoor units are accesible via hallway entries that are NOT closed in. This means that rain, snow, and cold air make their way right up to the doors. And since these man-sized doors have a good 3/4 gap under them (no weatherstripping), you can imagine how protected your boxes will be. Granted the staff will shovel the snow during the day, but this won't help 24/7. My suggestion to those looking to save money by renting here is to consider whether this facility will meet your needs and expectations based on the information above.

Recommended: No

This facility provided what I needed, when I needed it, in a very friendly manner and at a great price!!

Recommended: Yes

Excellent, Quick & Easy Check-In; Friendly Service

Check-in was a breeze; the facility was clean and every storage unit is on the first floor -- EASY ACCESS! There were push carts available for customers to move their effects into storage units. Great Prices and Great Neighborhood Too! Highly Recommend.

Recommended: Yes

EASY EXPERIENCE. VERY FRIENDLY STAFF.

The guy who was working on that Saturday was so very nice and professional. It was a very relaxed experience as far as moving can go. He made the check in experience very simple, fast and friendly. This place was also cheaper than any others we looked at. Very good choice on my part.

Recommended: Yes

Good overall but had a little incident

I moved in few days ago and I need to admit everything went well till 5 min before closing. 5:55 we drive in front of the office coming back from the storage unit. We were planning to rent one of their truck and we have told the lady before that. Anyways, while driving to park , I clearly saw someone inside the office, then we parked to go inside and everything was turned off and locked 5 MINUTES BEFORE THE TIME THEY WERE SUPPOSE TO BE CLOSE. THEY saw us coming and they voluntarily closed everything. I need to admit that this kind of customer service makes me upset. I really hope that this was a simple mistake from them. Overall everything went good beside this incident. Prices are fair Unit clean Clear explanations from the office as well

Recommended: Yes

extremely professional and friendly

Zach's a great guy and knows his job perfectly. He was extremely personable, efficient, and paraphrased each section of the very long contract so I didn't have to sit there reading it for an hour. He made a potentially stressful experience a piece of cake. Very fair contract terms. They also have a moving truck that you can use for free (well, almost), which is a very convenient service I've never encountered before in a storage facility.

Recommended: Yes

Excellent customer service!

We were very pleased with the process from the online beginning, follow up phone call to see if we had questions, great help from the staff signing the contract, and excellent, secure facility.

Recommended: Yes

There was an issue with the quote for the space I reserved. My price quote was different than the one online and if I did not have my paperwork showing the rate and reservation; I was going to be charged the amount online.

Recommended: Yes

Very pleasant for first time use of a storage unit

Recommended: Yes

Out standing and real friendly in the facility.

Recommended: Yes

It was easy to reserve the unit and complete the paperwork.

Recommended: Yes

Highly recommended

Very nice staff, good security, good deal. I was very happy with the whole experience.

Recommended: Yes

Recommended: Yes

Best in Fairfax Station area!

We rented storage units in this area before, and Mini U has (by far) the best deal and the most helpful and friendly people. The units are clean and easily accessible. We'll come back.

Recommended: Yes

Clean space with friendly service.

Recommended: Yes

Great customer service

Great customer service, easy check in.

Recommended: Yes

Recommended: Yes

Great customer service, easy check in.

I rented online with a special price. The customer service agent called right away and confirmed my reservation and guaranteed price. When I arrived on my check in date, he was courteous, efficient, and thorough. I recommend this facility.

Recommended: Yes

Excellent customer service. But the places looks really old.

Recommended: Yes

This facility met all our expectations and more.

Recommended: Yes

very friendly and helpful employees

Recommended: Yes

Great Value

Great customer service and speedy check in.

Recommended: Yes

Overall we had a good experience so far

On the whole we have had a good experience with this facility. Unfortunately they did mess up our rental truck reservation. If you use the rental truck, make sure to get in writing the time and date you have it reserved for! That's my only complaint.

Recommended: Yes

Really Easy move-in

The staff were friendly and the monthly cost is hard to beat. The experience was great. They walked me through everything I needed as well as letting me know what paperwork I needed in advance. I was also able to get a free truck for moving stuff in.

Recommended: Yes

Great Customer Service

The customer service was excellent and the storage unit met my expectation. Thanks.

Recommended: Yes

Great price, great service

Pretty good deal, customer service was great. Facility is easy to access. It worth driving a little bit more.

Recommended: Yes

Friendly service, easy access.

Recommended: Yes

It was a very nice and pleasant experience. Would recommend this storage to anybody/everybody.

Recommended: Yes

Recommended: Yes

The people were friendly, made it quick, and I had no issue there. The facility was nice and cool, and very easy to move into it.

Recommended: Yes

David was exceptional in service, help, courteous, patience knowledge. Great manager!

Recommended: Yes

Great value for what I received

Recommended: Yes

The managers were helpful & polite. Thank you!

Recommended: Yes

Easy access to storage unit. Wasn't told about the moving truck insurance until it was already charged to me. The employee there was very helpful and answered my questions thoughtfully. The only negative part was my worries regarding pests. The ceiling to the storage unit is open to a corrugated aluminum roof with rafters. It seems like it would be easy for an animal to gain access

Recommended: Yes

Great place to store your stuff

What can I say? They were open during the snow. Unit is easy to get to, clean, elevator and carts readily available. Very helpful and friendly and professional staff. Can't argue with the price either. Great place!

Recommended: Yes

EXCELLENT CUSTOMER SERVICE

THIS PLACE WAS SMOOTH AND THE TRANSITIONING PROCESS WAS NICE EASY AND EFFICIENT WITH NICE AND CLEAN WELL MAINTAINED STORAGE UNIT.

Recommended: Yes

The couple are very professional and nice and made removing a pleasant experience.

Recommended: Yes

Great !

Recommended: Yes

Great customer service!

Being in a customer service-oriented business, I was very pleased in dealing with the team at this facility. They are friendly, pleasant, and very helpful. I will recommend you to anyone!

Recommended: Yes

Great Place - Customer Service is Top Notch!

I will say that I am comparing my experience to no other storage places since this is my first one I personally rented but nevertheless I have been in the customer service industry for over 15 years. You wouldn't think of a storage facility to have great customer service, but this one does. Zach is great, he called my cell phone 10 minutes after a reserved my unit online just to see if I had any questions. I am glad he did because he saved me $10/month by telling me to bring in a copy of my renter's insurance. So the customer service is top notch, what about the rest? The facility presents itself very orderly, neat and clean. Just a well oiled machine. It's not like I have expensive or important stuff to store but regardless I want the feeling that my stuff with be safe and secure. Zach and Mini - U - Storage obviously take their job/business seriously and I would recommend this place to anyone looking for a fast, great & cheap storage alternative. Great job guys!

Recommended: Yes

Recommended: Yes

It is some what outdated

Recommended: Yes

Great service

Recommended: Yes

The best thing related to my trip there was the service provided by the Staff; it was great!

Recommended: Yes

The staff a Mini-U of Fairfax were efficient, prepared, and pre-cleaned the facility before arrival. They were also extremely helpful in explaining how to access your unit and provided moving carts to facilitate the heavy loads. If you live in Fairfax the location is great!

Recommended: Yes

2nd time customer awesome!

Recommended: Yes

Come to return rental truck. Everyone was helpful.

Recommended: Yes

Customer service was great and the facility met our expectations... But we did see a roach on our way out from move in.

Recommended: Yes

Recommended: No

Recommended: Yes

It's recently changed management and the new management is making strides to clean and fix everything. They were extremely accomodating, and I was completely impressed with the perks of renting from them. I'd highly recommend!!

Recommended: Yes

Friendly, efficient, excellent value

Friendly couple who manage this facility. Very clean, secure - great value.

Recommended: Yes

Great value!!! Courteous & helpful staff

Recommended: Yes

professional,friendly,knowledgeable

Recommended: Yes

Nice facility, great value

Recommended: Yes

Staff is prompt and communicative. Had a minor miscommunication up front about the need for the insurance fee (I didn't need it), but everything was quickly resolved and set up for a quick move-in.

Recommended: Yes

Great value, friendly peopl

The move-in was super easy -- the woman handling the paperwork was friendly and efficient. While I was there, the on-site manager made calls to Penske truck rental clients to let them know due to an unforeseen problem on Penske's end their trucks wouldn't be available until a certain time rather than let them wast their time driving out. The space was clean and easily accessible.

Recommended: Yes

Very clean and helpful

Recommended: Yes

Great

Recommended: Yes

Great customer service and efficiency.

Both young men were knowledgable and courteous.

Recommended: Yes

Good experience. The door to my unit was locked but the manager was very understanding

Recommended: Yes