I just moved in a couple of weeks ago. I booked on line and when I got there on move in day the proprietor was at lunch, so it was a bit disorganized at first in terms of the deal that i got, insurance, inability to buy a wardrobe box that day, etc...However, as soon as he got back in the office, he promptly fixed the financial issues that same day without me even having to ask, so that was great! I did, however, have to wait to move over my clothes so I could buy the wardrobe boxes.
The confirmation email that I received said that there was a free truck available, but when I called, I was informed that the truck was only for another location, so I was sort of stuck for a couple of days trying to find out how to move all my stuff.
The back door of the indoor storage is unlocked, which leaves me very concerned. I will not go there alone, which makes freely using my storage a bit of an issue as I will have to find someone to go with me every time. They are also not well lit, so I need to take a flashlight in with me to see the inside of my unit.
The proprietor has been super nice, responsive and helpful though, so it looks promising! I've only been here a couple of weeks but so far I am happy and would recommend the space to a friend.