|Mon||9:30 AM - 6:00 PM|
|Tue||9:30 AM - 6:00 PM|
|Wed||9:30 AM - 6:00 PM|
|Thu||9:30 AM - 6:00 PM|
|Fri||9:30 AM - 6:00 PM|
|Sat||8:30 AM - 5:00 PM|
|Sun||6:00 AM - 10:00 PM|
|Mon||6:00 AM - 10:00 PM|
|Tue||6:00 AM - 10:00 PM|
|Wed||6:00 AM - 10:00 PM|
|Thu||6:00 AM - 10:00 PM|
|Fri||6:00 AM - 10:00 PM|
|Sat||6:00 AM - 10:00 PM|
Very unhappy--went ot move in and my code would not work--could not get in
I opended my account and left. I came back the next day with a car full of items that I was ready to place in my storage. I went to put in the code and it would not work. I tried several times. I call the 1-877 number by the box that you put your code in. I spoke to someone who verified who I was, verified my payment and when I opened the account. I told him what happened, he asked me to hold while he talked to his supervisor. Then he came back only to tell me they were going to try and get reach of the site supervisor and let them know I was on site. I found out 2 messages were left with the on site supervisor. I had a car full of items. I never received a call back from anyone. What kind of customer service is this? I paid for something I could not use.
Friendly dependable people
Very easy to deal with. Good facility.
My experience was wonderful. Very quick and convenient. I would do it again if I have to:)
Safe, Secure and Friendly....
Jeremy and Ray made me feel very safe moving my things into storage. They took extra time showing me around the storage facility, and helped find a locker that would be ideal for my needs. They've also been readily available for any and all questions I've had after I started moving my items into storage. I doubt highly I could find anywhere better (aside from my home) to store my prized possessions during this time of transition.
It was great!!
Simply Storage in Eagan was quick to respond and have availability. They offered flexibity right off the bat if we decided we need a different sized unit. Ready to work with us on getting the right space for us. The price is the best, no long term contracts and auto-pay set-up. They even borrowed a lock to us for a day since we forgot ours. I would not store any where else in the Twin Cities.
The staff was extremely helpful and went to lengths to make sure I was happy with my storage rental experience, especially since it was my first time renting
I was really happy and impressed with the facilities, their service rep was wonderful. I also like the few amenities they came along with using simply self storage. Such as a restroom on site for the public. Great value, it was the best deal in town! I am really happy with the facility overall.
It was a quick, easy experience
The owner and manager were very friendly and helpful. I feel very comfortable keeping my things at this facility.
Pleased as Punch
The customer service was fantastic. The units are very well maintained. Jeremy was very helpful in determining what was the best size unit for me. I am grateful to have my treasured things in a secure setting. You will be completely satisfied renting here.
It was easy to get acquainted with the manager. Overall, I'd rate it 10/10
Every thing was good
Guys were very helpful and explained my options really well.
storage unit was broken into twice
i rented a storage unit for my car and motorcycle from october 2011 to december 2012. i had no problems until december 2012 i get a phone call from the storage manager saying my unit has no lock on it. i had my storage unit broken into they cut the lock and stole some motorcycle parts i had. i replaced the lock with 2 locks and 2 days later they torched both locks off of my storage unit, luckily i had removed my motorcycle from the storage unit after the first time i had it broken into so nothing was stolen. all i get is a "sorry this happened" from the storage manger, i get no money for my losses even though i have renters insurance through simply self storage. do not go to simply self storage in eagan it is not secure at all, the gate is open all day long and from 6:00 p.m. to 10:00 p.m. there is no on site manager or security to look after the facility. that same day my storage unit had been broken into there were several other storage units broken into as well. there are a lot of scummy looking people hanging around there once the sun goes down i would not trust my possessions at all here. there is a reason why the prices are so cheap there.
The door is open all day from 6:00am to 10:00pm that is not safe because any crime can get in and break my store or others. Thanks.
I am in the process of moving to MN from Ohio, and I was seeking a storage unit near St. Paul. This place was a good match for price and convenience.
Just what we were looking for!
We were downsizing from a competitors facility and Simply Storage was more than happy to accomodate us which is more than we can say about where we left. Very happy.
The team of J&J were organized,helpful & efficient.
While the price is reasonable, I feel it is deceptive you drop an insurance charge on the rental locker.
Had an ok experience with this facility, they actually sold my reserved space away before I got there and had to get another one. The person up front was kind of rude when finding out that it was sold and almost didn't get a storage place after the long drive to there.
It was all good
Only problem is the door is hard to open
Bad Customer Service
We had our unit broken in to. We do not know when because we had not been down for a few months. Security is 1 camera by the office. We found out from the police there had been over 30 break-ins in the fall. One would think they could have notified renters so we could have checked earlier. Ken is very rude on the phone and when we try to pay by phone it declines all of our credit cards which are good, and you cannot pay on line. Do not rent here. If you do rent here find a new place. The reason we stay there is it;s a great deal of work to move it, no other reason.
Affordable and supper friendly!
A very nice experience! Jeremy was supper friendly and very helpful. Paperwork took about 5 minutes, he walked me to my storage and later put a pallet there for me. I would recommend this storage to a friend :)
Good value, great service
The storage unit was clean and easily accessible. Jeremy was very helpful and prepared for me when I came to sign paperwork. Upon request, he got pallets for me and had them all set up in the unit before I moved in. Only good things to say to about the experience.
Great Place to rent storage
Great Customer service with the registration and tour of the unit, Centrally located with wide driveways between buildings...It is well light and secure.
Slight bit of miscommunication the first visit. But was corrected on the second. I am happy with the outcome the second time around.
best rates helpful staff good good good
Jeremy, the manager is a wonderful person and manager! Competent, excellent people & communication skills, warm, friendly, helpful, attentive. He was a big reason to feel so good with the entire experience! Great man.
Quick & easy registration, very friendly service!
It took about 15 minutes or so to register, and the service was awesome! It's a clean facility and the price is very competitive - I priced the entire area where I live, and the price at Simply Storage Eagan is half the price of other facilities with the same size unit!
I didn't know there would be a mandatory $9.00 insurance fee, but other than that it was pretty straight forward. They got me in and out in less than 20 mins.
Outside storage is awful - stay away!
I stored my camper outside for about six months. When I registered, I had a coupon, but was told I couldn't use it even though there wasn't an expiration date on the coupon (there was in their computer). I didn't want to go through the hassle of finding another spot, so stayed. There is no keypad, nor lock like at other facilities. We were told that when the facility was open, a person would be there for security. HA! I had a full propane tank with all the fittings STOLEN off my rig last fall, and when I tried to report it there wasn't anyone in the office (like the office was shuttered tight and lights were off, not like they were just not there for a minute). Just went to get my camper, and somebody has STOLEN my entire cover!!!!! These are not inexpensive. I've never had so many things stolen at a facility. Their response? "Gee, we're sorry." Yeah, well, are you $350 sorry? 'Cuz it's gonna take me at least that to replace all the stuff.
Great deal for the beginning few months. The personnel were very friendly and helpful. Easy location to get to.
Reasonable priced -secure area
I just rented a storage and was impressed with the ease of the rental, the availability of units and the manager. I feel comfortable with the location of the storage unit as well. I'm only going to be renting the storage for a few months , temporary holding until I find the perfect house, I will rent again if I need to in the future.
close, priced right, clean & secure
After shopping many storage places I found this unit was the best value . I was plesently surprized when I went to see it how clean and organized it was, the staff was very friendly and knowledgeable, I liked the ability to sign up on line so I knew they had an opening for the size I was looking for,
Forgot to leave Rating
Top Notch Staff
I was very pleased with the onsite staff. Very helpful and on top of their game. I recommend this site highly.
Excellent service and hours
Had a good experience renting a space. Very convenient with great service. Clean and accomadating.
Great place to store your stuff. Clean, well managed, friendly staff. Decent hours. And the prices are way better than anywhere else.
Great service and very convenient!
What great service we recieved when we arrived, and very helpful afterwards. We found you by accident and are thrilled to be here.
it was great to find a website that helped me so much to find a storage unit. it can be a huge pain and i am very grateful that such websites exist.
Easy and quick!
Easy to use and it was a seamless transaction. No difficulties with the unit. I loved having this site to compare the different sizes and prices of the storage units.
Convenient, affordable and great service
I just moved in, but I love Simply Storage in Eagan already! The office staff is really friendly, helped make my move-in smooth, they explained all the terms clearly and they actually monitor the property. Plus it's in a super convenient and central location and it's the most affordable game in town! Love it!
Personal yet efficient. Nice place to store. Great rates!