Simply Self Storage - Eagan
Jun 15, 2016
disappointing customer service
I contacted customer service twice to upgrade my unit was told they would have someone call me back but I never got a call.When I finally went to storage office the manager told me he never received the message. I lost 3 days [weekend] when I could have been moving very disappointed
Jun 15, 2016
except for 2contacts to upgrade sorta satisfied
Wasted time trying to contact location through corporate with no response, to try and upgrade.had to go directly to location to complete.poor customer service through help line
May 18, 2016
Great Customer Service!
Convenient, clean, well maintained, affordable
Feb 04, 2016
The pricing is very fair
I like that all of the units are drive up accessible. Was disappointed that the snow had not been plowed making it harder to move items into storage. Also the lighting doesn't work in my unit
Sep 28, 2015
I am new to this storage facility and just recently finished moving belongings to this site. The day I secured my contract the representative was handling a "break in" incident from the night before. Apparently the suspect was jailed and matters were resolved. The morning after I finished moving in, the security gate was wide open and apparently not secure through the night. So far so good but, my concern is the overall security and what is being done to improve it. Gates should not be open all night and security cameras should be watched in the case something or someone is tampering with systems like these. I feel there should be more security and more cameras. My personal opinion
Sep 27, 2015
Perfectly fine storage space but a little overpriced.
I wasn't super impressed with the cleanliness of the unit but it wasn't terrible. It also seemed like there kept being extra costs popping up like insurance and a lock.
Sep 03, 2015
very easy to move in, helpful staff!
Jul 29, 2015
good experience dealing with simply storage
i had great customer service. Always got an answer to my question. The manager on Hand at the facility was very helpful. My space was very clean and secured.
Jul 28, 2015
Don't go here
If you plan on renting a unit short term then it might be an okay place. Rent goes up every 6 months. It's overpriced as well. The manager working here is not friendly either. He seems very angry.
Jul 28, 2015
The manager was helfpul, accomodating,
I had material left over from a trade show in South Dakota and instead of shipping it back to Philadelphia and onto my next show in Fargo, ND I rented this space. I saved money, it was convenient, and the manager was very helpful.
Jul 24, 2015
This storage unit was easy to use, the service was friendly and helpful, and it came at a great price.
I haven't used Spare Foot for long, but I'm sure I will continue to be satisfied over the life of my storage unit due to the security of the location and the friendliness of the staff.
Jul 18, 2015
Good and clean aND good service
Jul 05, 2015
Very simple check in. Very pleased with overall facility
Jul 01, 2015
Exceptional Customer Service
I was in a bind and needed a space quickly. John worked with me shortly before they were set to close shop (on a Saturday even!) and was very helpful in making sure I could move my things in when I needed to!
Jun 23, 2015
too new of a tenant
The prices are good. The unit is a little musty. Hopefully, that won't be an issue.
May 31, 2015
Fast service and great with the customers!
May 10, 2015
nice and easy move
Customer service is good with easy access.
May 02, 2015
Apr 28, 2015
well organized facility
Nice and clean secure location.
Apr 07, 2015
Cheaper then other places and the lady was very nice!
We had to buy a lock before we left and it was $15.99. A little over priced at that point!
Apr 04, 2015
I've had storage units before so paperwork was a breeze. Especially since I began it online.
I just need a small unit to store my old college trinkets, to get it out of my parents house.
When I went to out the lock on my unit, I couldn't open the door so when my dad goes to help me hopefully he'll be able to help me open it. When I went to check it out, the lady who works there seemed to open it with no problems and I regret not watching how she did it. I'm not a weak person but I have had back issues and was under lifting restrictions for a couple weeks so I didn't try as hard as I should have.
anyway, that's my only issue with it.
Jan 19, 2015
Very unhappy--went ot move in and my code would not work--could not get in
I opended my account and left. I came back the next day with a car full of items that I was ready to place in my storage. I went to put in the code and it would not work. I tried several times. I call the 1-877 number by the box that you put your code in. I spoke to someone who verified who I was, verified my payment and when I opened the account. I told him what happened, he asked me to hold while he talked to his supervisor. Then he came back only to tell me they were going to try and get reach of the site supervisor and let them know I was on site. I found out 2 messages were left with the on site supervisor. I had a car full of items. I never received a call back from anyone. What kind of customer service is this? I paid for something I could not use.
Nov 30, 2014
Friendly dependable people
Very easy to deal with. Good facility.
Nov 06, 2014
My experience was wonderful. Very quick and convenient. I would do it again if I have to:)
Sep 05, 2014
Safe, Secure and Friendly....
Jeremy and Ray made me feel very safe moving my things into storage. They took extra time showing me around the storage facility, and helped find a locker that would be ideal for my needs. They've also been readily available for any and all questions I've had after I started moving my items into storage. I doubt highly I could find anywhere better (aside from my home) to store my prized possessions during this time of transition.
Aug 02, 2014
Simply Storage in Eagan was quick to respond and have availability. They offered flexibity right off the bat if we decided we need a different sized unit. Ready to work with us on getting the right space for us. The price is the best, no long term contracts and auto-pay set-up. They even borrowed a lock to us for a day since we forgot ours. I would not store any where else in the Twin Cities.
Jul 31, 2014
The staff was extremely helpful and went to lengths to make sure I was happy with my storage rental experience, especially since it was my first time renting
Jul 25, 2014
I was really happy and impressed with the facilities, their service rep was wonderful. I also like the few amenities they came along with using simply self storage. Such as a restroom on site for the public. Great value, it was the best deal in town! I am really happy with the facility overall.
Jun 14, 2014
It was a quick, easy experience
Jun 08, 2014
The owner and manager were very friendly and helpful. I feel very comfortable keeping my things at this facility.
Ana Bella Salvatore
Apr 28, 2014
Pleased as Punch
The customer service was fantastic. The units are very well maintained. Jeremy was very helpful in determining what was the best size unit for me. I am grateful to have my treasured things in a secure setting. You will be completely satisfied renting here.
Apr 22, 2014
It was easy to get acquainted with the manager.
Overall, I'd rate it 10/10
Feb 11, 2014
Guys were very helpful and explained my options really well.
Jan 01, 2014
storage unit was broken into twice
i rented a storage unit for my car and motorcycle from october 2011 to december 2012. i had no problems until december 2012 i get a phone call from the storage manager saying my unit has no lock on it. i had my storage unit broken into they cut the lock and stole some motorcycle parts i had. i replaced the lock with 2 locks and 2 days later they torched both locks off of my storage unit, luckily i had removed my motorcycle from the storage unit after the first time i had it broken into so nothing was stolen. all i get is a "sorry this happened" from the storage manger, i get no money for my losses even though i have renters insurance through simply self storage. do not go to simply self storage in eagan it is not secure at all, the gate is open all day long and from 6:00 p.m. to 10:00 p.m. there is no on site manager or security to look after the facility. that same day my storage unit had been broken into there were several other storage units broken into as well. there are a lot of scummy looking people hanging around there once the sun goes down i would not trust my possessions at all here. there is a reason why the prices are so cheap there.
Oct 15, 2013
The door is open all day from 6:00am to 10:00pm that is not safe because any crime can get in and break my store or others. Thanks.
Sep 26, 2013
I am in the process of moving to MN from Ohio, and I was seeking a storage unit near St. Paul. This place was a good match for price and convenience.
Sep 10, 2013
Just what we were looking for!
We were downsizing from a competitors facility and Simply Storage was more than happy to accomodate us which is more than we can say about where we left. Very happy.
Aug 22, 2013
The team of J&J were organized,helpful & efficient.
Aug 01, 2013
While the price is reasonable, I feel it is deceptive you drop an insurance charge on the rental locker.
Jul 25, 2013
Had an ok experience with this facility, they actually sold my reserved space away before I got there and had to get another one. The person up front was kind of rude when finding out that it was sold and almost didn't get a storage place after the long drive to there.
May 25, 2013
Only problem is the door is hard to open
Don and Colleen
Feb 27, 2013
Bad Customer Service
We had our unit broken in to. We do not know when because we had not been down for a few months. Security is 1 camera by the office. We found out from the police there had been over 30 break-ins in the fall. One would think they could have notified renters so we could have checked earlier. Ken is very rude on the phone and when we try to pay by phone it declines all of our credit cards which are good, and you cannot pay on line. Do not rent here. If you do rent here find a new place. The reason we stay there is it;s a great deal of work to move it, no other reason.
Feb 25, 2013
Affordable and supper friendly!
A very nice experience! Jeremy was supper friendly and very helpful. Paperwork took about 5 minutes, he walked me to my storage and later put a pallet there for me. I would recommend this storage to a friend :)
Feb 12, 2013
Good value, great service
The storage unit was clean and easily accessible. Jeremy was very helpful and prepared for me when I came to sign paperwork. Upon request, he got pallets for me and had them all set up in the unit before I moved in. Only good things to say to about the experience.
Nov 26, 2012
Great Place to rent storage
Great Customer service with the registration and tour of the unit, Centrally located with wide driveways between buildings...It is well light and secure.
Nov 15, 2012
Slight bit of miscommunication the first visit. But was corrected on the second. I am happy with the outcome the second time around.
Aug 24, 2012
best rates helpful staff good good good
Aug 16, 2012
Jeremy, the manager is a wonderful person and manager! Competent, excellent people & communication skills, warm, friendly, helpful, attentive. He was a big reason to feel so good with the entire experience! Great man.
Aug 16, 2012
Kurt - We appreciate your business thank you for taking the time to leave comments about our Eagan location, as well as specific feedback regarding Jeremy. As the Minnesota District Manager, I can verify all of your kind words regarding Jeremy. Our entire company is proud of him and the all of the hard work and dedication he has put into the Eagan facility. Please trust that I will share your kind words with the rest of Simply Self Storage, and personally acknowledge Jeremy for his outstanding service. Sincerely, John H. Simply Self Storage DM.
Aug 09, 2012
Quick & easy registration, very friendly service!
It took about 15 minutes or so to register, and the service was awesome! It's a clean facility and the price is very competitive - I priced the entire area where I live, and the price at Simply Storage Eagan is half the price of other facilities with the same size unit!
Aug 03, 2012
I didn't know there would be a mandatory $9.00 insurance fee, but other than that it was pretty straight forward. They got me in and out in less than 20 mins.
May 28, 2012
Outside storage is awful - stay away!
I stored my camper outside for about six months. When I registered, I had a coupon, but was told I couldn't use it even though there wasn't an expiration date on the coupon (there was in their computer). I didn't want to go through the hassle of finding another spot, so stayed. There is no keypad, nor lock like at other facilities. We were told that when the facility was open, a person would be there for security. HA! I had a full propane tank with all the fittings STOLEN off my rig last fall, and when I tried to report it there wasn't anyone in the office (like the office was shuttered tight and lights were off, not like they were just not there for a minute). Just went to get my camper, and somebody has STOLEN my entire cover!!!!! These are not inexpensive. I've never had so many things stolen at a facility. Their response? "Gee, we're sorry." Yeah, well, are you $350 sorry? 'Cuz it's gonna take me at least that to replace all the stuff.
Apr 24, 2012
Great deal for the beginning few months. The personnel were very friendly and helpful. Easy location to get to.
Apr 06, 2012
Reasonable priced -secure area
I just rented a storage and was impressed with the ease of the rental, the availability of units and the manager. I feel comfortable with the location of the storage unit as well. I'm only going to be renting the storage for a few months , temporary holding until I find the perfect house, I will rent again if I need to in the future.
Apr 04, 2012
close, priced right, clean & secure
After shopping many storage places I found this unit was the best value . I was plesently surprized when I went to see it how clean and organized it was, the staff was very friendly and knowledgeable, I liked the ability to sign up on line so I knew they had an opening for the size I was looking for,
Donald McRaven III
May 26, 2011
Forgot to leave Rating
Donald McRaven III
May 26, 2011
Top Notch Staff
I was very pleased with the onsite staff. Very helpful and on top of their game. I recommend this site highly.
Feb 15, 2011
Excellent service and hours
Had a good experience renting a space. Very convenient with great service. Clean and accomadating.
Nov 13, 2010
Great place to store your stuff. Clean, well managed, friendly staff. Decent hours. And the prices are way better than anywhere else.
Oct 20, 2010
Great service and very convenient!
What great service we recieved when we arrived, and very helpful afterwards. We found you by accident and are thrilled to be here.
Sep 27, 2010
it was great to find a website that helped me so much to find a storage unit. it can be a huge pain and i am very grateful that such websites exist.
Jul 26, 2010
Easy and quick!
Easy to use and it was a seamless transaction. No difficulties with the unit. I loved having this site to compare the different sizes and prices of the storage units.
May 22, 2010
Convenient, affordable and great service
I just moved in, but I love Simply Storage in Eagan already! The office staff is really friendly, helped make my move-in smooth, they explained all the terms clearly and they actually monitor the property. Plus it's in a super convenient and central location and it's the most affordable game in town! Love it!
Apr 10, 2010
Personal yet efficient. Nice place to store. Great rates!