I ended up not needing the storage unit, but Chris T (manager) was number 1bin customer service. I was truly amazed at the customer service that he showed. Not only polite, but was immediate in response to my questions and to tell me that the unit I had reserved was possibly not going to accommodate me due to the position the unit was located in if I had large pieces of furniture. He then gave me suggestions to what could solve the issue. Who does that? Anyone needs a storrage unit, go see Chris T at Ygnacio! Awesome Chris...thanks again!