StorageMart - Halsted & Chicago

This was my first time renting a storage unit so I was a bit anxious. However, the excellent customer service I received from Chad Miller alleviated any concerns I had. From the moment I walked in, I was given a thorough overview of the facility and how things worked. After the tour and overview of security, I felt very comfortable with the process. Also, I was given exactly what I needed for a price that was perfect for my budget. By the time I had finished signing the paperwork, I felt like I was leaving my things with friends not just "some place". Overall, a very positive experience. :)

This was my first time renting a storage unit so I was a bit anxious. However, the excellent customer service I received from Chad Miller alleviated any concerns I had. From the moment I walked in, I was given a thorough overview of the facility and how things worked. After the tour and overview of security, I felt very comfortable with the process. Also, I was given exactly what I needed for a price that was perfect for my budget. By the time I had finished signing the paperwork, I felt like I was leaving my things with friends not just "some place". Overall, a very positive experience. :)

Chad was extremely helpful and made this process extremely easy for us. I greatly appreciate the support they gave during a crazy move in day.

the employees were extremely helpful with getting me set up and returned my phone calls timely. The carts they provided made my move so much easier.

Everything about the experience was hassle-free and fantastic. Especially the customer service. I can't thank them enough for making it such a painless and even pleasant experience. The fact that customers are afforded the use of dollies and a truck is unbeatable, and the employees went out of their way to make sure we were able to take advantage of those benefits. I would recommend this facility to anyone looking for storage.

We got a little lost it was so huge! Glad we decided on this place, really making our moving situation easier.

I actually couldn't believe the quality I was getting the price. I kind of thought it was an online scam at first. I was pleasantly surprised when everything worked out exactly how I had planned in terms of moving into the unit.

Clean, secure, and friendly
The location is very convenient. The space is clean and secure, and the staff is very friendly and helpful. Great overall

I had a great experience getting set up and moving in. The truck rental was extremely convenient and I feel very comfortable using this facility to store my valuables.

Chad was very helpful.

Good!

Excellent
Completely painless. Move in was easy and quick. Customer service was great.

It was the least stressful rental in my lifetime, and I have moved 7 times in the past 12 years.

It was great! Efficient and extremely informative.

Very nice professional staff

Great space, very accommodating, very nice

It was great, Chad and Joe made it really smooth.

It was a very pleasant move made easy by the helpful staff.

Good location, secure, access at anytime
Great location, easy 24hour access, convenient and not a high traffic area. Very secure.

Friendly staff, nice facility
This is a nice, clean facility with very friendly employees. Their specials seem to go by calendar month, which can awfully quickly come down to nothing, depending on when you move in. In my case it was still a good value, suited my needs for short term storage, and was overall a much nicer experience than i had anticipated. Move-in is very easy via a loading dock and available carts. Store your stuff there!

Safe, secure, convenient...but a bit pricey
StorageMart is convenient and the staff was helpful for the most part. However, their "online special" was misleading. It stated that the first two months were 99% off, yet this applied to the first two calendar months, NOT the first two full months. I rented my unit the last week of August and even though there were only a few days left in that month, they included THAT as my first month at 99% off. Therefore I really only got one month for 99% off.

Very Helpful Staff

Better than I could have hoped for.
The employees were very knowledgeable of every aspect of the facility AND even helped me move some of my stuff! As unpleasant as moving can be, the whole experience went smoothly and efficiently.

Kind and knowledgable staff. price was good, but the pro-rated amount was steep.

Simple and Fast Storage and Access
The facility made moving stuff in and out simple and fast. The staff was very friendly and helpful explaining the processes, charges, access etc. The only downside is the lift can be locked down easily by movers, which can lead to a wait on occassion.

adapt asap
This facility and its staff, especially the manager Chad truly define topnotch in every aspect of storage: clean, safe, accessible, and patient (the latter can be necessary when you're involved in the stress of transition). I am so grateful to this group and this site!

Great Value and Great Location for a Great Price
The property is ideally located just a few minutes from the heart of downtown Chicago. I am able to get to the facilities in about 10 minutes (depending on traffic) from my Lakeshore Drive apartment. The representative was extremely helpful and polite, and put together. He took care of my reservation and paperwork in about 10 minutes, and was very thorough and clear about all the directions. He gave us a good walk-through of the facilities, which are quite nice. The only criticism I would have is that the facilities could use some signs to let you know which direction to go. Navigating around the huge property is a little difficult, although I found my way quite easily one I made about three trips. All in all, I've been extremely happy with Storage Mart as my choice!

Good price, excellent service and storage space
I could not have been more pleased. The sales manager reached out to me proactively by phone after I made my reservation. Paper work was quick and smooth. By luck or by consideration for my "senior" status I received a locker right next to the elevator. They made it easy for me to avoid the "required" insurance charge by explaining how I could bring in a copy of the declarations page from my homeowner's insurance; in addition covered the high points of the lease with me, including potential unpleasant surprise points. My only complaint is the $20 "administrative fee," which I figure is just away to offset the heavily discounted rate. I'd rather businesses didn't play games like that.