Rented my unit to someone else after I already paid!!
I needed a 2nd storage unit & rented another one on the same aisle (as I am disabled, I needed this convenience). I had an emergency & went out of town & when I came on the 2nd of the next month to pay rent on both units, I was told they had rented out my empty unit even though I had paid for it AND had not given a 30 day notice to vacate as is their supposed policy. They had my contact info, but never called to find out if I moved (my 2nd unit had items in it so that should have been a clue I had not moved out). They said they would make it right, but have never heard from them. Why they don't have to follow their own policy is beyond me, but buyer beware!