Paperwork took short. After cab driver took my belongings out, the customer service person told me that he got the wrong key and the correct room was supposed to be at the other end of the building (not the one he showed me). I had to walk and carry all my storage. It was a real pain. the only reason I have chosen this company was its fair price. Even though I had a bad experience that day, I will continue storing my items with this company. The CEO is young and I believe the company will improve in the future.