Laura C. Shepherd
Nov 04, 2023
Outstanding Customer Service
Mike at the front desk was incredibly helpful and knowledgeable. He was ready with the paperwork to get me checked in and quickly responsive to all my needs to get me moved in. I really appreciated the rental truck usage and the ease of getting everything squared away. Thank you so much! I would highly recommend this facility for all storage needs!
Recommended: Yes
Laura Shepherd
Nov 04, 2023
Outstanding customer service!
Mike at the front desk was incredibly helpful in getting me squared away to move in. He was very knowledgeable and ready with policy and any questions I had he was quick to respond. The truck rental was very helpful and timely. I would highly recommend using this facility for storage needs!
Recommended: Yes
Guillermo Turcios
Mar 04, 2023
The best option
the Manager (Mark) was extremely helpful and very professional. The storage room was very clean. I recommend this storage.
Recommended: Yes
Terrence
Jan 25, 2023
Mark the manager is the best.
Easy and quick move in. Clean facilities.
Recommended: Yes
Rimantas
Jul 15, 2022
Great Place
Great costumer service. Recomend.
Recommended: Yes
todd koplock
Jul 14, 2022
charlie was patient and very nice helping me several times
a very nice place that had good storage space that meets my needs
Recommended: Yes
Eden
May 01, 2021
Great customer service friendly staff
Amazing experience! Easy move in simple instructions
Recommended: Yes
Myra Burke-Slaughter
Apr 13, 2021
excellent!
the agent assisting me at the facility was extremely helpful and very professional. the storage room was very clean and ready for me to put in my furniture. I would definitely recommend this storage facility.
Recommended: Yes
Juliana
May 29, 2019
Overall nice
The unit I had reserved online wasn’t available once I came to the facility the gentleman was very helpful but I had to pay the full price for the unit that was larger and they said that they willI just the price accordingly I reserved on the phone a 5 x 7 and they didn’t have an available anymore once I got to the place the price I had to pay the $70.20 and they said they will make the adjustment
They were overall very helpful and pleasant
Recommended: Yes
Jen
Jan 30, 2019
Cubesmart is the best!
I have used them twice. I have no complaints with cleanlines, Service, easy access, and affordable.
Recommended: Yes
Vilma
Sep 08, 2018
Excellent
Very Nice customer services. She helps and care
Recommended: Yes
KELLY
Aug 28, 2018
Great customer service and clean facility
Nicole was very knowledgeable and helpful. She addressed other customers by name when they entered the facility. This location is clean and well maintained. I am confident that my belongings will be safe at this facility.
Recommended: Yes
Liliana Musolino
Jun 06, 2018
Very good customer service
The Manager, I apologize that I forgot her name) was polite and explained everything in detail. I am very pleased. Thank you!
Recommended: Yes
Hilda
Apr 12, 2018
Facility
The facility is rusty and a little dirty but I like the prices. The doors wouldn’t stay open even with the magnet. Needs some work done in the office too, they were no chairs to sit on why waiting for the customer ahead of me.
Recommended: Yes
l v
Feb 05, 2018
clean and secure facility
The facility is very clean and secure. This is my first time renting a unit, I was impressed Kree the manager was thorough and pleasant. Her customer relations skills were superior. She walked me through all of the paper work and the rules. I hope I never have to use a storage facility again but if I do I would come back to this facility and especially if the manager Kree is still there.
Recommended: Yes
Evyan
Dec 01, 2017
Good Way to Go
I have never rented a storage unit before but they certainly made it simple for me to do.
First month free is always helpful especially with the admin fees, etc.
I borrowed the truck they have for rent for "free" #adminfees. But still I spent waaaay less then I would as opposed to renting a rental truck. And they mark and note thoroughly where the problem issues are on the truck (like dings, scratches, etc) so you're not getting stuck with anything.
The GM is very nice and helpful. The facility is super clean.
It's well list in the facility inside and outside.
Recommended: Yes
Evyan
Nov 27, 2017
Easy-peasy
Getting the information I needed to know before move-in was easy.
Getting more info was still just as easy.
Facility was clean and the ladies behind the desk are very clear with what I need to know and answering my questions.
I've never rented a storage unit so it's all new to me and it was easy-peasy-lemon-squeezey. :)
Recommended: Yes
Mary Jane Maxwell
Aug 11, 2016
Large and secure unit for a great price!
I moved from my storage unit in DC to Cube Smart in Laurel, and CUT MY BILL IN HALF! I now have a large, climate-controlled, clean unit for half-the price of what I paid in the city. The drive to Laurel is worth the great price!
Recommended: Yes
Eric
Jul 27, 2016
Great Location. Great Customer Service
I like the location, and access hours. Rhee, the Manager was professional & courteous.
Recommended: Yes
Wanchuk
Jan 05, 2016
Good customer service! Clean and safe environment.
Good customer service! Clean and safe environment.
Recommended: Yes
Wanchuk
Jan 04, 2016
The Customer Service was good
Recommended: Yes
Samuel
Oct 29, 2015
Clean
The manager, Three was great at helping me.
Recommended: Yes
Namita
Oct 29, 2015
Recommended: Yes
Rebecca
Oct 17, 2015
Friendly and professional customer service.
Great facility, clean and professional! Easy online reservation and registration. Just what I needed.
Recommended: Yes
Anne
Aug 13, 2015
Recommended: Yes
Misty
Jul 28, 2015
Simple and professional process
The whole process of leasing and storing was easy, w/o hassles.Facility was never crowded or unkempt. Access to facility always worked and staff was professional. Pricing on this was site honored
Recommended: Yes
Kenneth
Jul 28, 2015
great location
Customer service is the best large storage area love that I have 24hr availability
Recommended: Yes
Lan
Jun 21, 2015
Nice facility
I wished you had monthly discounts for veterans, retired law enforcement officer or graduate students.
Recommended: Yes
Michael
Jun 18, 2015
The staff were amazingly professional, and the entire rental procedure was very efficient. The person who signed me up was very good at explaining the process and answered all my questions intelligently.
Recommended: Yes
Joseph
Jun 04, 2015
Great service. Fast, easy, and nice facility.
A little pricey, but it is well worth it. The facility is gated and monitored by camera, and somebody lives on the property to monitor it.
Recommended: Yes
Ben
Jun 01, 2015
easy move and helpful staff
Everyone i spoke to was super helpful. The use of the truck was HUGE and made things so much easier. Look no further! This is a great storage space!
Recommended: Yes
Donna
May 27, 2015
Recommended: Yes
Scott
May 25, 2015
overall good experience thus far
Recommended: Yes
Yvonne Eddy
Apr 30, 2015
The process was easy and the location is perfect.
Thank you so much for your assistance.
Recommended: Yes
Sally
Apr 27, 2015
Incredible customer service and excellent value
It's been a long time since I have experienced the kind of customer service offered at this facility. I couldn't be more satisfied. It's also a very good value. I think that the items I am storing are very safe and I am pleased that I chose this facility to store them.
Recommended: Yes
Mary
Mar 03, 2015
one of the best storage units I have ever had!
From start to finish, my whole experience with getting this storage unit was great! Khree L at the front desk was extremely helpful and friendly! Very convenient for me and affordable!
Recommended: Yes
Jaymi
Aug 27, 2014
Recommended: Yes
Valerie
Aug 04, 2014
I am presently still using the facility and I am satisfied
Recommended: Yes
Stamatios
Jul 25, 2014
Great
Recommended: Yes
Pedro
Jul 04, 2014
Overall very pleasant. Probably better than what I expected. They even have an on-site resident that assists with the monitoring.
Recommended: Yes
Lindsay
Jun 03, 2014
Great facility, manager was so friendly and kind. Units aren't climate controlled, unfortunately, so make sure to double check that online before you arrive if that's what you're looking for.
Recommended: Yes
Cynthia
May 27, 2014
New Customer Feedback
I received confirmation for Sat. 5/24 as a new client but when I arrived no one was there. Waited for about 40 min for someone that was stuck in traffic. Returned Sun to store my items and sign my paperwork, it was very quick and they apologized for the Sat mix-up. Very nice and the facility is pretty clean (I have only been once). The price is awesome compared to some other locations. Overall, I"m currently happy.
Recommended: Yes
Kenisha
Feb 11, 2014
The two young ladies were a pleasure to work with. As a first timer renting a storage unit, they def made it a pleasurable experience.
Recommended: Yes
Erin
Jan 14, 2014
CubeSmart, the way to go!
I had to find a storage facility in a rather short amount of time and CubeSmart seemed to be the best fit. Pricing is very affordable, especially with the offer of the first month free. Customer service from the store manager was impeccable! My only suggestion to future renters is to bring your own lock for your unit.
Recommended: Yes
Morrison Muleri
Dec 26, 2013
Affordable, convenient and well managed
The manager opened the office on time. I felt welcome from the start, was dealt with speedily and courteously. My guys were allowed to offload as I filled paperwork and I was given all partinent information. A very nice experience all round!
Recommended: Yes
Matthew
Oct 31, 2013
Very satisfied. Free truck rental and great customer service.
Recommended: Yes
Lynn
Oct 30, 2013
Both women are straight forward, to the point yet very helpful. Disappointed with the large, required storage insurance fee - did not see anywhere that this was required so went in thinking one amount, came out higher. Convenient, clean, secure, affordable!
Recommended: Yes
Jim
Jul 14, 2013
Good service, good value
I have found CubeSmart Self Storage to be a very accessible, easy to use storage facility. Staff are extremely helpful, you can reserve a free truck upon move-in and the monthly rate is less than surrounding facilitates.
Recommended: Yes
Petronille
Jul 02, 2013
Recommended: Yes
Jim
Jun 24, 2013
Problem-free experience
I move a TON of stuff into my unit without a single problem. My unit and the building housing it were clean and easy to access.
Recommended: Yes
