Helpful staff on the phone. The only issue was their hours, and regulations, on a Sunday. I had another storage facility delivering my items and had only two options for delivery: 9 - 11 AM or 3 - 5 PM. Although this facility lists their Sunday hours as 9:30 AM to 5:00 PM, it was only after several phone calls that it became clear that the entire load had to be in the storage locker by 4:30 PM, so that I had to change my delivery to 9 - 11 AM (which, for me, is WAY too early for a Sunday). It turns out that it is actually QUITE important that they be MUCH clearer as to what hour the delivery HAS to be done by. (It turns out that if you insist upon finishing your delivery after 4:30 PM, they call the cops, a NOT insignificant little detail they fail to mention). Otherwise, nice place and nice people.