About American Mini Storage - Austin - East Riverside
Our self storage Austin facility is equipped to accommodate the needs of personal and business tenants. Give us a call and weâll help you find the self storage units that work best for you!
Customer Review
Terrible Customer Service
I signed up for a 10x15 climate controlled storage unit 3 weeks before actually needing it. The day I arrived I was told that they hadn't had any climate controlled and I was automatically applied to a non climate controlled unit. This was done with no phone call, email and without my permission. I was basically told there was nothing they could do and sent me on my way with all my belongings needing to be in storage that day. They had horrible customer service. While I was there they were blatantly putting other customers to their voicemail and laughing that they will call them back in a few hours even though the caller needed to be called back right away. I would never recommend this place to anyone. Thankfully there was a great lady, CJ, at Public storage on Ben White to help me and she got me a great price and the unit I needed within 5 minutes.
See all 2 reviews of American Mini Storage - Austin - East Riverside
Features
- Security Cameras
- Electronic Gate Access
- Fenced & Lighted
- Elevator Available
- Handcarts Available
Hours
Office Hours
| Sun | Closed |
|---|---|
| Mon | 10:00 AM - 7:00 PM |
| Tue | 10:00 AM - 7:00 PM |
| Wed | 10:00 AM - 7:00 PM |
| Thu | 10:00 AM - 7:00 PM |
| Fri | 10:00 AM - 7:00 PM |
| Sat | 9:00 AM - 5:00 PM |
Hours
Access Hours
| Sun | 6:00 AM - 10:00 PM |
|---|---|
| Mon | 6:00 AM - 10:00 PM |
| Tue | 6:00 AM - 10:00 PM |
| Wed | 6:00 AM - 10:00 PM |
| Thu | 6:00 AM - 10:00 PM |
| Fri | 6:00 AM - 10:00 PM |
| Sat | 6:00 AM - 10:00 PM |
Available Units by Price
2220 East Riverside, Austin, TX 78741
Customer Reviews of this Facility (2)
Terrible Customer Service
I signed up for a 10x15 climate controlled storage unit 3 weeks before actually needing it. The day I arrived I was told that they hadn't had any climate controlled and I was automatically applied to a non climate controlled unit. This was done with no phone call, email and without my permission. I was basically told there was nothing they could do and sent me on my way with all my belongings needing to be in storage that day. They had horrible customer service. While I was there they were blatantly putting other customers to their voicemail and laughing that they will call them back in a few hours even though the caller needed to be called back right away. I would never recommend this place to anyone. Thankfully there was a great lady, CJ, at Public storage on Ben White to help me and she got me a great price and the unit I needed within 5 minutes.
great for the price
Staff was helpful
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